Phone installation gurus

[seven up]

Re: Phone installation gurus

was re-reading your post #231. Can you disconnect the underground service wire from the "naked" circuit board and re-connect without destroying the device ??? Depending on your type of outside junction box this may be the "test service unit" that I was writing about.

I am only continuing with this because you are obviously capable of working on the system from what you have described in your posts.

By going straight-through the ouside junction box with only a splice directly to your inside wire you'll find out if the "naked" circuit board was the culprit. Just make certain everything can go back to the original schematic. More $$$$



Enjoy

 

[Ralphy]

Re: Phone installation gurus

Thanks for your continued input 7up and all. That is exactly what I did. I disconnected everything going to the house and wired directly to the incoming line. I can call out but still cannot get a ring on incoming calls. The calling party gets nothing but an intial burst of static and then dead line. If they stay on the line and I take my phone off the hook we are connected and can converse. I have scheduled another tech visit as I am stumped at this point. It sure seems to me that the problem is at their end, but the tech that came out last week says it is my home wiring at fault.

 

[seven up]

Re: Phone installation gurus

Ralphy,

Was looking for a better half-time report. And cannot come up with any other possibilities on "your" wiring. The phone company wiring is a whole other game.

What a pain, I was seriosuly hoping we could solve your problem. Hit back on the final repair, would you ?



Enjoy

 

[Ralphy]

Re: Phone installation gurus

yep will do. I have them scheduled to come out on Fri. so I can be here and "vist" with the tech.

 

[xtraham]

Re: Phone installation gurus

I had the same problem a while back, eccept when someone called my dsl would disconnect, 2 tech's came and said I had a problem with MY wiring, so I rewired, same results, I called again but this time I disconnected my wires at my box before they came out, the last tech found corroded wires 3 blocks away and connected another pair have not had a problem since
BTW mine got worse when it rained or was windy.........

 

[Ralphy]

Re: Phone installation gurus

Very interesting xtraham!! Haven't had the problem long enough to really establish a distinct pattern but it did start when we finally got some rain in our part of the country.

 

[Reel Poor]

Re: Phone installation gurus

I also had a problem like you describe. Like xtraham my problem was worse on damp or rainy days. The phone company insisted it was on my wiring. The third tech finally found the problem over a 1/4 mile down the road at one of their junction boxes. :devil:

 

[itwontletmein]

Re: Phone installation gurus

tell him to tdr you line he'll know what it means it will tell him if and were theres a bad spot. around here a tech would never leave without your phone working.

 

[itwontletmein]

Re: Phone installation gurus

he said you have a ringing ground. a bare wire 2 close to a ground when the phone rings the voltage shorts it out. so it dosent work thats all he could think of but you said you have someone comeing out so

 

[carrotsnapper]

Re: Phone installation gurus

Still having troubles?

It sounds like you have a grounded line. As a phone tech for 30 years, I found that the phone company testing was frequently wrong. The best I can tell you is to disconnect everything at the NI (network interface). Call the line again and if it ring trips, the problem is out side. How's the weather been? Your in texas aren't you. Had some bad weather there recently. If you have access to a volt/ohm meter, you can test your wiring in the house pretty easily. I would test each conductor individually. Put one meter clamp on the ground and clip to the conductor. Set your meter to X1000. If there is any kick or you get a reading that isn't zero, you have a ground problem. chances are there is some moisture somewhere in that line. at that point you should be able to connect the other lines that tested good, and the phones in the house should work, again providing the phone company testing is accurate. I never put much faith in the computer generated line testing. There are many variables that could give a faulty test.

 

[carrotsnapper]

Re: Phone installation gurus

Continued...

You should also test for a short. This is done by testing across the wire. One clip of the meter to green and one to red. If there is a phone on the end, you should get some kind of initial kick, but it should drop to zero. If it doesn't, unplug the phone and try again. If it still doesn't then there is a short that may cause the ring to trip. Ring trip is basically when the phone begins to ring and then drops off or stops. Kind of a half of a ring. If you are somewhat unsure of your self on wiring issues, you should probably let the phone guy do it. Most of them should be pretty competent, but you never know. Most testing done in a house can be done with a simple meter. If you want to get technical, you can do a tdr, but I never used it in a house. Good luck.

 

[Ralphy]

Re: Phone installation gurus-UPDATE

Re: Phone installation gurus-UPDATE

Ok the tech came out and found a faulty "signal circuit protector" where the line comes from the pole and goes underground. He said it was carbon something or other and just wired around it. Said this protector wasn't necessary as the circuit is proctected at the junction that connects to the house. Works fine now and the tech gave me his direct cell phone # in case I have anymore problems...1st tech that came out last week was a newbie kid and today's was a grizzled veteran who wasn't about to leave until he had it up and running...go figure. Thanks for all your input and help.

 

[stevieray]

Re: Phone installation gurus

mrs. stevieray handles dealing with the utility companies on this type of repair issue around our house (just since she gets home earlier than I do) & she has learned thru experience to always ask for a "senior" tech to come out the first time you call - the utilities seem willing enough to do this if you ask. Just a suggestion for next time.

 

[seven up]

Re: Phone installation gurus

The phone company will also be more than accomodating with charging you for the first visit and ignoring a credit for loss of service.

Ralphy, from your posts that equipment should have been replaced decades ago as regular maintenance by the phone co.

Well, your up and running and that's the main point.


Enjoy

 

[Reel Poor]

Re: Phone installation gurus

aaahhhh yea, the old on the pole, phone company checked its line and said problem is at my end, connection problem.

Been there, aaaaarrrrrrgggggggggg.

Glad ya got-er fixed.

 

[Ralphy]

Re: Phone installation gurus

Ahhh and so the saga continues. Got my bill this morning and sure enough there is a charge from the 1st tech visit that diagnosed my wiring to be faulty. So come Monday I get to start the fight with the billing department...Gawd I love the utility companies!!!