Warped Skis, anybody else have this problem?

npd4432

Chief Petty Officer
Joined
Apr 18, 2006
Messages
468
I bought a new pair of O'brien Performer Combos this year and after using them for a while I noticed I could not stay up in the water for any amount of time. I ended up pulling my hamstring and straining my ACL. I knew it was not my skiing abilities and noticed my new skis were warped in a concave fashion. I added some pics. Has anybody else had this problem with any of their skis? I also emailed O'brien for warranty info.

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skibrain

Senior Chief Petty Officer
Joined
Jun 17, 2004
Messages
766
Re: Warped Skis, anybody else have this problem?

SCARY! OK that it the wierdest thing I have ever seen. No curve on the tips either. That alone would make them risky to ski on. You don't store them in a 300 degree oven do you?

I would march back to where you bought them or send those very photos for reference to were ever you bought them. Good luck. i found some info that could be helpful:

O?BRIEN WATER SPORTS WARRANTY RETURNS

When you have something that needs to be returned to O?Brien for warranty, you will need a Return Authorization number to put on the outside of the carton or envelope (returns cannot be accepted without an RA number). The best and easiest way to request an RA number is via the web. Just go to http://obrien.com/ra.request.htm and fill in the blanks. Another good option is to email O?Brien Customer Service at customerservice@obrien.com. Please give as much detail as possible, and include your O?Brien Customer Number. A low-res photo is always helpful, if possible.

A fallback option is to call O?Brien Customer Service at 800-662-7436. If it?s a tube, ask if you can cut the tube and/or tube cover into parts (valve area, warning labels, and the defective area) to save on return freight. It is very rare that you?d need to return the whole tube or cover. We?re not in business to enrich UPS!

With the R.A. number plainly visible on the carton or envelope, return the item(s) to O?Brien at one of the following addresses:

If by US Postal Service:
O?Brien Warranty
P.O. Box 97087
Redmond, WA 98073

If by UPS/FEDEX or another carrier:
O?Brien Warranty
14615 N.E 91st Street
Redmond, WA 98052

It?s best to get in the habit of returning warranty items as soon as practical after you receive them, rather than letting them pile up.

If you ever have any questions or problems with these procedures, please call us at 1-425-202-2220, or email us at returns@obrien.com. Thanks, and have a great day!

Sincerely,
O?Brien
 

npd4432

Chief Petty Officer
Joined
Apr 18, 2006
Messages
468
Re: Warped Skis, anybody else have this problem?

The skis were either on my porch (most of the time) or in the boat ski locker. They were not stored in any extreme temps by any means. I did email that link you posted and attached the same photos and have still yet to hear from O'brien. Will keep you posted though.
 

npd4432

Chief Petty Officer
Joined
Apr 18, 2006
Messages
468
Re: Warped Skis, anybody else have this problem?

Well, after some time of trying to get in touch with O'brien I spoke with them today on the phone and they are in the process of sending me a new pair of 2010 Performers. Sounds good so far...........
 

skibrain

Senior Chief Petty Officer
Joined
Jun 17, 2004
Messages
766
Re: Warped Skis, anybody else have this problem?

Glad to hear they are on it. I would expect no less.

If they don't ask you to, I would destroy them so no one else gets hurt (well, I would probably save the bindings :) ) A radial arm saw would be a fitting end for that pair of combos. I am still really curious how they would deform so badly. I suspect they use some type of compression molding. There would likely be other skis from the production run that are weird.
 

npd4432

Chief Petty Officer
Joined
Apr 18, 2006
Messages
468
Re: Warped Skis, anybody else have this problem?

I will keep the bindings and the rear fins, the rest of them will be hanging on the wall.

I tried asking them what may have caused the problem, but their communication throughout the company does not seem to be the best. After calling today, I gave them the return auth. code and they stated the new skis will be shipping this week, when I began to ask more questions the person on the phone stated they were questions she would have to ask the warranty department. I requested they e-mail me with the information. We'll see.
 

Rogue427

Petty Officer 1st Class
Joined
Mar 4, 2008
Messages
207
Re: Warped Skis, anybody else have this problem?

First time I've seen that. :eek:
 

kenmyfam

Supreme Mariner
Joined
Aug 10, 2006
Messages
14,392
Re: Warped Skis, anybody else have this problem?

Now that's some serious warpage !!!
Good Luck with the new ones.
 

npd4432

Chief Petty Officer
Joined
Apr 18, 2006
Messages
468
Re: Warped Skis, anybody else have this problem?

Just received new pair of skis from O'brien yesterday from Fedex. They sent the newest version and did not charge me a cent. They were good to deal with the exception being they could have communicated a little better. Well, off to the lake to try them out.....Too bad it is raining and 65*.
 

WizeOne

Commander
Joined
Mar 23, 2008
Messages
2,097
Re: Warped Skis, anybody else have this problem?

Certainly weird. They almost look like snow skiis. Glad they stood behind them. I'm sure this wasn't the first time they have seen this, though.
 

skibrain

Senior Chief Petty Officer
Joined
Jun 17, 2004
Messages
766
Re: Warped Skis, anybody else have this problem?

Wish they would have have thought to send along a warm, sunny day in that FedEx carton. :) Good luck with the new skis.
 
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