250 Ficht CORROSION

Pace

Cadet
Joined
May 4, 2005
Messages
11
I purchased (2) new 2002 250 Hp FICHT Evinrude outboard motors for my boat 2.5 years ago, the have a 3 year full warranty which is up in October. The motors are leaking saltwater in the cowling (the top of the motor or motor cover) and it is dripping on the inside directly over the electronics of the motor. This is causing self destruction of all of the electronics, the exterior components of the motor and it is allowing salt water in the breather of the motor which allows salt and water to enter the combustion chamber. Because of the corrosion that exists the electronics are omitting electric that is creating electrolysis throughout which intensifies corrosion inside and out including the exterior engine and lower unit housing and is also killing the batteries.<br /> <br />I called my local dealer whom we purchased the motors from and after a couple of weeks I called back, he told me that Evinrude said on some heavy boats the cowling design does not work correctly and will allow salt water to enter the housing. He also stated the only thing that could be done is for me to remove the engine covers, spray down the motors while running with fresh water and then dry them and then spay with silicone daily. <br /> <br />I called my dealer back and told him I wanted to set up a meeting with our sales rep so I could show him the problem, I figured after he saw it and met me that they might take an interest and fix or replace the engines. We met 4-15-05 and he agreed that he had never seen this problem but had heard about it. He took photos and said he would be in touch shortly. 2 weeks have gone by and I called Guy Brothers, they said they had not heard anything but would call if they did. I called the sales rep directly and asked if they had any answers, he replied that my dealer should be working on it with someone else from Evinrude and he said he would get back to me.<br /> <br />Its been 3 weeks and no respose, I do not have any faith that they will try to help, Do I have a legal recourse? The motors cost $30,000 and will last at least 10 years not 2-1/2.<br /><br />I can send pictures if any one wants to see, its unreal how bad it is.<br /><br />ANY ADVICE???
 

seahorse5

Rear Admiral
Joined
Jan 24, 2002
Messages
4,698
Re: 250 Ficht CORROSION

Have you called 847-689-7090, Bombardier's customer service hotline? If not, do it and have the serial numbers handy.
 

Pace

Cadet
Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

Originally posted by seahorse:<br /> Have you called 847-689-7090, Bombardier's customer service hotline? If not, do it and have the serial numbers handy.
 

Pace

Cadet
Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

Yes I have, they basically blew me off and suggested that it can not be the cowling and that I need to work with my local dealer.<br /><br />I met with "Jay Trotter" The District Sales Manager and my local dealer here at my shop to discuss the problem and physically see the motors and have not gotten a response in 3 weeks. The sales rep will not call me back and the local deal says he is waiting on answers from the sales rep. I also e-mailed and sent a letter and pictures to Roch Lambert the VP of BRP last week and have gotten no respose. Below is the letter.<br /><br /> Roch Lambert BRP / Evinrude<br />10101 Science Drive<br />Sturtevant Wisconsin<br /> <br />Hello Mr. Lambert,<br />My name is Kevin Poole and I am writing you to discuss a problem I have encountered with my outboard motors. I purchased (2) new 250 Hp Evinrude outboard motors for my boat 2.5 years ago; they have a 3-year full warranty, which is up in October. The motors are leaking saltwater in the cowling (the top of the motor or motor cover) and it is dripping on the inside directly over the electronics of the motor. It also drips on the flywheel causing the salt spay to go everywhere. This is causing self destruction of all of the electronics, the exterior components of the motor and it is allowing salt water in the breather of the motor which allows salt and water to enter the combustion chamber. Because of the corrosion that exists the electronics are omitting electric that is creating electrolysis throughout which intensifies corrosion inside and out including the exterior engine and lower unit housing and is also killing the batteries.<br />Last August I kept the boat at VA. Beach for a month, I fished 2 times and the boat sat for 2 weeks, when I came to drive the boat home all 4 batteries were dead. I replaced them, as they were getting old, I charged them and still one of the motors would not start. I called my local dealer late Saturday afternoon and we walked through some simple tests but could not figure it out. While working on the motors I noticed a lot of corrosion, something I had not seen before. We were running out of time that Saturday so we decided to limp home 90 miles back on the Potomac River "not any fun". <br />My local dealer stopped by the house to find it was a simple fuse that had corroded on the interior of the fuse (It had a wicked effect) The dealer noticed the corrosion problem and he called someone from BRP, they told him that on some heavy boats the cowling design does not work correctly and will allow salt water to enter the housing. He also stated the only thing that could be done is for me to remove the engine covers, spray down the motors while running with fresh water and then dry them and then spay with silicone daily. It would take about and hour to do so after each trip. I don’t know about you but I just can not see myself doing all this work after a 10-12 hour fishing day, especially while lined up next to a bunch of outboard boats with Yamahas on them that do not have to do any more than wash the exterior.<br /><br />I took the boat to Florida in December and left it there for several months, while in Florida we fished 4 days and then brought the boat home in March. When I got it home I removed the cowling to discover a tremendous amount of corrosion and I immediately called my dealer. I wanted him to set up a meeting with our sales rep so I could show him the problem, I figured after he saw it and met me that they might take an interest and fix or replace the engines. We met 4-15-05 and he agreed that he had never seen this problem but had heard about it. He took photos and said he would be in touch shortly. 2 weeks have gone by and I called Guy Brothers, they said they had not heard anything but would call if they did. <br /><br />I called the sales rep (Jay Trotter) directly and asked if they had any answers, he replied that my dealer should be working on it with someone else from Evinrude and he said he would get back to me. I waited a few more days and tried him several more times, a week has gone by and he has not returned my call. So I called my local dealer again and he said he was waiting on Jay to respond as well and had not heard anything. My dealer then jumped on the problem and asked me to take pictures and send the cowling over so they could show them to (Bob Brown) whom he contacted today about the issue. I delivered the cowlings and a CD with the pictures on it within an hour.<br /><br />I am not sure where this is going but it doesn’t look nor sound like it is going to go in my favor at all and that’s why I am contacting you directly. I am in hopes that you will read this and understand that I am a seasoned fisherman and not just an idiot that’s trying to jerk you around. I would like to share some of my background with you. <br /><br />I am 42 years old; I have been fishing since I was able to hold a rod, as my Father was a charter boat Captain out of Ocean City MD. and Pompano Beach Florida for many years and he was determined to turn me into a fisherman. I have owned my own companies for 23 years and have been successful with all of them. I owned a Tackle shop in Marathon Florida Called Tournament Bait and Tackle, which was voted best in the Florida Keys for the 3 years that we owned it. I was the original owner of Calcutta Offshore Baits where we caught, processed and shipped frozen and rigged baits worldwide which was sold in 1993. I designed a fabricated the first folding Dredge for Calcutta Baits 2 years after I sold the business to them and we still remain very good friends with Howard Christian the owner. <br /><br />After Calcutta was sold I started Triton Metals Inc. which I still own and run today. We are a manufacturer of Defense and commercial products on the east coast. We manufacture a verity of products that range from Flight Simulator equipment to Anthrax detection equipment. Here at Triton Metals one of our good customers is Phase II, a company out of VA Beach that builds instrument panels for the marine Industry. Our customers include Penn Craft, Key West Boats, Sea fox, Sting Ray, MTX, WCC, Sea Hunt, Pro Sports, and Sun Dancer. I take a personal interest in this company as it relates to the marine industry.<br /><br />I have fished many tournaments including the Masters invitational in Havana Cuba with My Father in which we placed 3rd, the white marlin Open in Ocean City Maryland, The Pirates Cove tournament in North Carolina, the MSSA tournament that we have won 3rd, 5th. And 5th. Over the past 3 years.<br /><br />I just purchased a new home @ Pirates Cove in Manteo North Carolina where several hundred offshore fishermen reside with all types of boats; I have plans on moving my boat there and plan to retire in the next 5 years. To say the least, my family and I are deeply entrenched in fishing and in the fishing community. Please take into consideration that myself and my family have been huge advocates of Evinrude and plan to continue to do so in the future. <br /><br />I am in hopes that BRP will take a close look at my situation and help me re-power the boat with a new set of Evinrude E-Tec 250’s, The existing 250’s will not go back on this boat because of the cowling problem. I appreciate you taking the time to read and response as soon as you find time. <br /><br />Sincerely,<br /><br />Kevin Poole<br />301-373-6110x116<br /><br />The Dealer is <br />Guy Bothers Marine<br />Francis Guy is the owner<br />301-475-9774
 

Dhadley

Supreme Mariner
Joined
Feb 4, 2001
Messages
16,978
Re: 250 Ficht CORROSION

I find it interesting that you've been talking to a BRP sales rep about a service issue. Was there a reason the service rep wasn't contacted?
 

Pace

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Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

My dealer had been waiting on the service rep Bob Brown to make his monthly visit and he was called to headquarters for an urgent meeting. I do not know any details but I think my dealer is waiting to hear from him next. <br /><br />I belive the reason the sales rep was called is becouse Bob could not be here for another month.
 

Pace

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Joined
May 4, 2005
Messages
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Re: 250 Ficht CORROSION

My dealer had been waiting on the service rep Bob Brown to make his monthly visit and he was called to headquarters for an urgent meeting. I do not know any details but I think my dealer is waiting to hear from him next. <br /><br />I belive the reason the sales rep was called is becouse Bob could not be here for another month.
 

CATransplant

Admiral
Joined
Feb 26, 2005
Messages
6,319
Re: 250 Ficht CORROSION

Pace,<br /><br />Good luck with this. It looks like you're doing the right process, and I hope BRP steps up to the plate on this one.
 

CaptSolo

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Joined
Mar 29, 2004
Messages
20
Re: 250 Ficht CORROSION

EDIT: Told you before, Solo. No selling on the board
 

Pace

Cadet
Joined
May 4, 2005
Messages
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Re: 250 Ficht CORROSION

BRP has been in contact with me. I will inform of the outcome, hopefully it will be positive.<br /><br />Thanks everybody
 

Pace

Cadet
Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

BRP has resolved the issues with the motors by fixing them under warranty. BRP realized this was an unusual problem and quickly took action to resolve the problem and Guy Brothers Marine gave me ideas to help me correct the issues on the boat that was causing salt spray. <br /><br />***LISTEN UP GUYS*** Service means a lot. Make no mistake BRP is a top-notch company that stands behind its product and Guy Brothers Marine has been outstanding to work with. <br /><br />Thank you to everyone involved, I could not be more pleased with the outcome.
 

Dhadley

Supreme Mariner
Joined
Feb 4, 2001
Messages
16,978
Re: 250 Ficht CORROSION

Thanks for the update. I'm real glad to hear they worked to get the problem fixed. <br /><br />Guy Brothers does indeed have a great reputation. I used to deal with Francis Guy from time to time. Is he still there?
 

orca

Chief Petty Officer
Joined
Jul 12, 2002
Messages
422
Re: 250 Ficht CORROSION

G,day. There is a lesson to be learnt here, by writing a sensible letter to the company, pointing out the facts, you were able to get a speedy and satisfactory outcome. So many times on these threads we see threats of legal action before all other options have been exhusted. Pace you have shown everyone how to solve a problem.
 

Pace

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Joined
May 4, 2005
Messages
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Re: 250 Ficht CORROSION

Originally posted by whaley:<br /> G,day. There is a lesson to be learnt here, by writing a sensible letter to the company, pointing out the facts, you were able to get a speedy and satisfactory outcome. So many times on these threads we see threats of legal action before all other options have been exhusted. Pace you have shown everyone how to solve a problem.
You are right about pointing out facts and not flying off the handle untill you have truly put your best effort to resove your problems with the factory. "They will listen" web sites like this are powerful tools and I am sure that all the big boys are checking it on a daily basis. I do not think it does much good to just bash or complain with out having some concreate information. This has been a good leason for me as well, Do your homework and ask nicley seems to get the best results. I can imagine being on the otherside of the fence and have to weed through the ones that are jerking you around, it's time consuming.
 

Pace

Cadet
Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

Francis is still there, he and his brother Mike. His Father Al Francis still works now and then when he feels like it but mostly the boys are running things. Guy Brothers has grown quite a bit in the last several years. I will tell Francis you were asking about him
 

Dhadley

Supreme Mariner
Joined
Feb 4, 2001
Messages
16,978
Re: 250 Ficht CORROSION

Thanks! Nice to hear they're doing well.<br /><br />He may not remeber me right off but I knew him when he bought from Flagship.
 

Pace

Cadet
Joined
May 4, 2005
Messages
11
Re: 250 Ficht CORROSION

Originally posted by whaley:<br /> G,day. There is a lesson to be learnt here, by writing a sensible letter to the company, pointing out the facts, you were able to get a speedy and satisfactory outcome. So many times on these threads we see threats of legal action before all other options have been exhusted. Pace you have shown everyone how to solve a problem.
 

Cricket Too

Lieutenant Commander
Joined
May 14, 2003
Messages
1,732
Re: 250 Ficht CORROSION

Hey Pace do you have any pics of the corrosion readily available, just curious as to what it looked like, if it's a hassle to post them don't worry about it. I have a 2000 150hp Ficht and it seems that the starboard bank, bottom plug and wire, I think #6, always get rusted really badly, the way only salt water will rust things, I always thought it might be something with the cover letting a little saltwater in, but never really put too much though into it, just replaced the wire every season and it was fine.
 

seahorse5

Rear Admiral
Joined
Jan 24, 2002
Messages
4,698
Re: 250 Ficht CORROSION

mmcpeck,<br /><br />On your particular motor there is the 3rd thermostat (for cylinder head temp, the t'stats on top of the cylinder heads regulate the block temps) in a small aluminum housing just below the #6 plug. Most of the time the housing starts to corrode at the hose nipple and sprays a fine mist of saltwater onto #6. IF that is the case, replace the housing and cap and t'stat and install a ground wire form it to the engine block to eliminate the problem.
 
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