Yes, several emails, customer service now only communicates by email, not phone. I did try to escalate within customer service but the manager of customer service said he was the highest and only point of escalation within iboats. I own a national marketing company where my clients have many...
By the way, if I vanish from the thread, it won't mean the issue was resolved, it will be that iboats "canceled" me! However I do hope to be able to report in the future that iboats does the right thing. We will see, stay tuned.
The class action suit was more of an attention getter because of my total frustration with iboats, not a reality. The items were 3 Taylor Made fender covers for their largest size Tuff End round fenders. The price is about $150 per cover. I am less interested in a refund but rather that...
Any other iboats customers had an issue with an ordered item switched by the warehouse to a different item, and then not allowing a correction/refund because 30 days passed? Should be a class action suit.
