Dealer purchase horror story

chillybilly

Cadet
Joined
Jul 1, 2002
Messages
14
I live in Minnesota. This spring I had a '87 Force 85hp needing replacement. I just bought the boat and motor mid summer '01 and the motor never ran right. I went to a local dealer in the Twin Cities looking for a good used moter. I seetled on a '96 Evinrude 88SPL. The dealer charged me ~$4700.00 for setup and the motor with a new tach installed. They did have to put in a different command center (also used) and mount the motor. This seemed a little high to me, but not being fairly new to powerboats I thought the one year warranty might be worth a little extra. I bought the motor last Friday, they told me it would be ready on my boat mideweek. I called on Wednesday noon and they hadn't even started on it. Okay, I'm still doing alright with the situation. I asked them if this motor with a long shaft would be a good fit on my boat,('87 Bayliner Capri bowrider) before I bought it. Remember, I'm new to all this and I'm trusting the dealer. Anyway, they said this model was made almost exclusively in a long shaft. Does that sound right?<br /><br />Anyway the boat is ready Friday noon and I pick it up. We (my sons and I) haul it down the block and fill the fuel tank. I'm not sure why but I asked my son to climb up in the boat and turn the key to check the fuel gauge. It doesn't work. Back we go to the dealer. They say "We wouldn't have done anything that would affect the fuel gauge." I point out thet they put in a new ignition switch in the command center and the fuel gauge only works when the ignition is on. They say "Oh" and proceed to go under the dash and find a loose wire that goes.... to the fuel gauge. That's fixed, but my son noticed one of the seats is really wobbly and has a broken hinge. I point out to the service manager the broken seat also. He responds "We didn't do anything that...." You can guess the rest.<br /><br />Well, being a fairly patient person I decided maybe we could have broken the seat a different time and getting out on the water after a 4 week stretch without a motor is more important than a $10.00 hinge on the seat. So we go to the closest lake and launch the boat. It seems to run fine, starts great, and I'm thinking this is definitely better than the Force. Then the tach starts bouncing without any change in engine pitch. Okay I'm gritting my teeth but the boat is still great. After about 1/2 hour the engine starts to miss. I'm sure the mix is right, and I'm wondering what's up? I throttle back to idle put the engine in neutral and remove the shroud and after a little "farm boy" troubleshooting. I discover that removing the lower starboard cylinder spark plug wire doesn't affect the engine. I replace the wire and on the way back to the launch the motor runs on all four about 60% of the time and the tach works about 45% of the time. <br /><br />Here's the question; I know the missing could be just a bad plug and the tach could be a loose wire, but would any of you trust the dealer to fix these things? I guess I'm considering calling the credit union in the morning and stopping payment on the check and returning the motor. Sound too extreme? Should a consumer have to work on a used engine from a dealer that's supposed to have a "same warranty as new" (This quote is from the purchase order, their phrase not mine.)<br /><br />Sorry for the length of this post, but if nothing else typing all this let me vent a little. :)
 

Mumblerone

Petty Officer 1st Class
Joined
May 12, 2002
Messages
344
Re: Dealer purchase horror story

I'd stop payment on the check...let'em get it straight. I would think they would take it for a test drive. Secondly, somebody traded that motor in for a reason. Not good. :(
 

FlyBoyMark

Ensign
Joined
Apr 14, 2002
Messages
934
Re: Dealer purchase horror story

Outboards can be finnicky sometimes, take it back and tell him (dealer) what happened. It is under warranty.... Be nice and take a witness that has some smarts and jus' listens......You want the old parts in hand when he fixes it and make an appointment for the exact time the motor is to be fixed and be present without actually "hovering" over the mechanic and watch what they do. Allow yourself the time to be there for awhile.....
 

CODE-1

Seaman Apprentice
Joined
Jun 24, 2002
Messages
32
Re: Dealer purchase horror story

Hey Chillybilly,<br /><br />I agree with Mumblerone, stop payment on that check as soon as you can. Make them do it right this time. And definitely you take it for a test drive.It sounds like they're jerking you around. Good luck.<br /><br />Ron
 
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DJ

Guest
Re: Dealer purchase horror story

Chillbilly,<br /><br />The quickest way to get to a standstill with the dealer is by cancelling the check. If you do, you will get nothing but a battle and lose your entire season.<br /><br />I used to live in MN, so I know how short the summer is. That's probably one of the reasons the dealer is so rushed.<br /><br />He gave you a warranty, allow him the opportunity to honor it.<br /><br />By the way, the "88" only came in a long shaft.
 

chillybilly

Cadet
Joined
Jul 1, 2002
Messages
14
Re: Dealer purchase horror story

Is it okay in the "boating world" for a consumer to have to troubleshoot and expect to have problems with a used motor such that the consumer has to find the flaws in a used motor? If I bought a used car from a dealer I wouldn't expect it to only run "part of the time" until I complained. As I said before, I'm new to this outboard motor power boating stuff, so maybe what is usual and customary SOP in other arenas doesn't apply here.
 

seahorse5

Rear Admiral
Joined
Jan 24, 2002
Messages
4,698
Re: Dealer purchase horror story

What kind of warranty was written on the sales invoice?<br /><br />Most used cars are not sold with a warranty except for late model "cream puffs".
 
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DJ

Guest
Re: Dealer purchase horror story

chillbilly,<br /><br />The difference between a used car and a boat is that you wouldn't think of buying a car without test driving it.<br /><br />Rarely does anyone ask to test drive a boat-they should, but don't.<br /><br />I'm not defending the dealer here, but used engines quite often run just fine in the tank or on the dyno. You put them on a boat, and a lot of dynamics change. Every boat operates differently.<br /><br />It is not practical for a dealer to bolt a used engine on a boat to check it out before putting it on sale.<br /><br />I know this is not what you want to hear, but it is the facts.
 

chillybilly

Cadet
Joined
Jul 1, 2002
Messages
14
Re: Dealer purchase horror story

re t6 djohns19- <br />I would think the principles of good customer relations would still apply. I understand what you're saying about the possibilities of a motor having some problems but as I stated in my post when I discovered the fuel gauge didn't work I had to convince the service mgr that they had indeed disconnected it when they installed the control center. I wouldn't mind coping with a few bugs but I don't want to go through an argument everytime there is a problem that needs resolution under the warranty.
 

eastburn

Recruit
Joined
Jul 10, 2002
Messages
4
Re: Dealer purchase horror story

Chilly minnesota friend here! whats the name of the dealer I'd like to know so I might avoid dealing with them!
 

chillybilly

Cadet
Joined
Jul 1, 2002
Messages
14
Re: Dealer purchase horror story

re to seahorse<br />The warranty offered on this motor was one year parts and labor or as they phrased it "same as a new motor"
 

chillybilly

Cadet
Joined
Jul 1, 2002
Messages
14
Re: Dealer purchase horror story

The dealer is Hallberg Marine in Wyoming, MN. I talked with a manager there today with the Hallberg last name and he is willing to take the motor back. <br />As I said before I'm new to this powerboating world and I'm finding it different from sailing culture. Maybe I need to "cool down" and let them try to fix the problems. From what I've read about the 88spl Evinrude here and other sources a '96 model year should last me a long time and I'm not unhappy with the price I paid for it($~4,600.00 with control center and installation).<br /><br />Any other thoughts anybody?
 

FlyBoyMark

Ensign
Joined
Apr 14, 2002
Messages
934
Re: Dealer purchase horror story

Hmmmm.....I can get a brand new 70 HP Nissan/Tohatsu for $4,600.00 bucks locally here in Fort Lauderdale(a very good motor)...with prop, tank, and tach. Install is $150.00 bucks on previously rigged boat. Granted its less ponies, but a 90 is not that much more.....New Merc 90 HP (2 cycle) locally is about $5,200.00 (unrigged) You might jus' wanna get your money back and shop some more....
 

clanton

Rear Admiral
Joined
Jul 9, 2001
Messages
4,876
Re: Dealer purchase horror story

If they sold and rigged the motor, it should work. They also should know old boat will have wiring problems, and should have repaired anything that connected to the engine, or informed you of needed repair. They installed tack and control box, tach should work.
 
Joined
May 26, 2002
Messages
16
Re: Dealer purchase horror story

wow that is alot of money for a used motor r/c box and such.. sounds like they rushed the boat out of the shop w/out checking everything.. tach porb. could be loose wires, tach going bad (needle moving all over the place). as for the missing prob, sounds like a carb/ fuel prob, maybe some trash got in there.. things do happen in the boating world. give them a chance to make things right for you.. Most dealers run on a "first-come, first-serve" policy. BUT for warranty work they should slip you in ASAP!<br />good luck<br />SP
 
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