Disparaging Posts

[rwidman]

The following was posted by the same member in five different places on this board (I removed the name of the particular product):<br />

I just received my eagerly awaited composite XXXXXXX XXXXX kit for my inflatable.<br /><br />Here are my impressions so far:<br /><br />First of all, whatever jackass actually put the stuff in the box should be slapped something fierce. There's only one hinge and the screw kit is obviously for the normal metal plate kit since the machine screws arent even long enough to protrude from the plate itself, let alone the plate and the hinge with room to secure a nut. <br /><br />Second of all, I'm disappoint to receive a bunch of parts rather than an assembled product. Putting it together isnt a problem, but for a 100+ dollars give or take I just expect an assembled product. This part I'll share responsibility for since it's based partly on an assumption on my part. <br /><br />Third, as I'm reading through the assembly guide (points for thorough documention!!!!) I notice that I need to attache two zincs for use in saltwater. This is the first mention of this I've seen. No mention in product description anywhere. I checked a couple of different sites, and sure enough no mention. I look in the box, sure enough, no zincs included.<br /><br />So here I am ready to assemble and test this new toy, and all I have is an incomplete and obviously poorly assembled box of miscellaneous hardware. Not enough of the right parts to assemble anything, and not complete enough for my use either. Roughly 25 dollars of uselessness. Great.<br /><br />So I go to their website looking for an email address and it doesnt even work. I get a front page with three images that go nowhere. So I try using Internet Explorer. Still nothing. Page is broken. Apparently whoever assembled this package also fancies themself a web designer.<br /><br />They can bet on an angry phone call from me tomorrow. <br /><br />Okay... time to go post this in a couple more threads before I go to bed disappointed. <br /><br />Grrr...

This person purchased a product which he felt was defective or missing parts. Apparently, his first reaction was to log on to this forum and complain in great detail about the product, the company's employees, the instructions, and the website. My reaction (and I suspect the reaction of most folks here) would have been to contact the manufacturer by e-mail or telephone to give the manufacturer an oportunity to correct the situation.<br /><br />Anyone who manufactures or sells products or provides services will displease someone eventually. Most will try their best to satisfy the customer if given the chance.<br /><br />I believe it's unfair to slam a company or an individual publicly without giving them the chance to make good first. And it's all too easy to post something like the above post when you're not using your real name. <br /><br /><br />BTW: I have no connection to the company that was slammed other than being a satisfied customer.

 

[JasonB]

Re: Disparaging Posts

Agreed. I posted on one of those threads and expressed my opinion and will leave it at that.

 

[DHPMARINE]

Re: Disparaging Posts

I only have a hunch,but the guy with the xxxxxxxxx xxxxxxxxx kit seldom has a good day.I have several,because I make them what they are.<br /><br />DHP