Agree ^^^, pressing down slightly with thumb or finger while rotating the wheel should "click" it into different poles settings..........Looks to me that the plastic on the wheel at 6 o:clock (in front of the "3") is booger'd up and isn't allowing you to "rotate" the wheel to the left or right. It's pinned where she sits!!! Might have to take it apart and sand that bit of plastic down off the wheel.
