iboats just got my 2nd order in a row wrong

[handifly]

Last time it was at least partially correct

This time they sent my order to someone else and my repair shop got the wrong one and it cost me labor before we figured out the problem.

The iboats wanted me to wait for the other customer to send me my parts. They ignored my email and hoped I wouldn't notice. I had to insist they send out my correct parts ASAP

They have a great franchise that they will quickly destroy w bad service. Who is in charge over there? Someoine isn't minding the store

 

[schematic]

Re: iboats just got my 2nd order in a row wrong

"The only entity that doesn't make mistakes is the one that doesn't do anything"

"Its how they correct their mistakes that makes up who they are"

 

[BradC-iboats]

Re: iboats just got my 2nd order in a row wrong

handifly - We appreciate you taking the time to provide us with your feedback regarding your orders. Our #1 goal is to do everything possible to treat every customer like a member of the iboats family and we sincerely apologize for the inconveniences our mistakes have caused you. We will be contacting you today to see how we can work things out for you. Again, our sincere apology.

 

[handifly]

Re: iboats just got my 2nd order in a row wrong

Schematic, I like your quote. Brad, I will let you know if they get the parts right the 2nd time around. I wonder what I would get if I tried a new order?

 

[handifly]

Re: iboats just got my 2nd order in a row wrong

Schematic, I like your quote. Brad, I will let you know if they get the parts right the 2nd time around. I wonder what I would get if I tried a new order?

Iboats has broken their promises and lied to me. They have not corrected their own error. They have not sent me the correct parts. What do I have to do to solve this problem? I have a repair shop waiting for parts. I have been embarrassed by the ridiculous mess they created.

Yes, the thing with mistakes is to judge how they were corrected. Clearly iboats could care less about the impression they make, they obviously do not want repeat customers.

Do I need small claims court to get their attention? Emails and phone calls have not helped. Is their an iBoats CEO who I could contact?
Moderator: help me solve this

 

[handifly]

Re: iboats just got my 2nd order in a row wrong

Hey Brad, are you listening?

 

[handifly]

Re: iboats just got my 2nd order in a row wrong

Incidently, Outboard motor parts, Mercury, Johnson, Evinrude, new, used, NOS, classic, and vintage doesn't conduct business this way. They are more expensive but the ship quickly and send the right parts. If I can just get my money back from iBoats I will go there instead.

This is supposed to be an enjoyable hobby and iBoats is making it a miserable experience.

 

[nwcove]

Re: iboats just got my 2nd order in a row wrong

maybe its just me......but shouldnt this thread be moved to another section??



edit:....thanks mods!!

 

[aspeck]

Re: iboats just got my 2nd order in a row wrong

handifly, BradC is on it. Please be patient. I know that is very hard when you need a part and you were expecting it yesterday! Hang in there, iboat's customer service has been spot on in the past, they will get it right ... I am sure.

 

[BradC-iboats]

Re: iboats just got my 2nd order in a row wrong

handifly - I apologize for not responding to your post yesterday. I asked our top customer service person (Corinne) to contact you and from what she conveyed to me, she has contacted you and things are being mended. If that is not the case, please let me know. We do value you as a fellow boater as well as an iboats customer and we feel badly that your experience has not been what it should have been. As a small token of our apology, I will be emailing you an iboats gift card you can use on any product we sell. Again, thank you for taking the time to call us out on our mistakes. We hope you are willing to provide us with the opportunity of earning your business back.

 

[Tim Frank]

Re: iboats just got my 2nd order in a row wrong

maybe its just me......but shouldnt this thread be moved to another section??


....thanks mods!!

Like maybe offline?....:facepalm:

I often wonder why there always seems to be a correlation between rude, threatening, abusive, and near-slanderous ranting on one hand and difficulty with getting things fixed on the other.....

 

[handifly]

iBoats did a great job solving my problem

iBoats did a great job solving my problem

Their sales manager spoke w me and I explained the incorrect order followed by a replacement that took a week. He gave me a 50% discount on the order AND a $50 gift certificate.

Now I am a happy camper and will be ordering for my 5 motors. With big enough orders they will even give free shipping, a great deal considering the already deep discount they provide.

Thank you Brad and Corinne for recognizing the issue and handling it so professionally.

Like maybe offline?....:facepalm:

I often wonder why there always seems to be a correlation between rude, threatening, abusive, and near-slanderous ranting on one hand and difficulty with getting things fixed on the other.....