PDA Diagnostics - cost?

bquinn

Cadet
Joined
May 2, 2005
Messages
6
Hi all,<br /><br />Is it just me or does $65 shop time and another $75 for the PDA diagnostic seem like a lot to pay for a few minutes effort? <br /><br />My dealer is 5 hours away but I know he does it for free. <br /><br />I only want to check it for codes as it has been intermittently losing power on the top end. There have been no warning lights or warning horns, but it will send out codes for more minor issues that I might not be aware of. I only want to make sure no larger problem is building up. I think it might be a fuel supply issue. At this point I have to take a day off work, spend $60 in gas, $140 for the simple task - just to check it out. <br /><br />I know I'm just venting. Very frustrated with the whole situation.<br /><br />Brian
 

DHPMARINE

Captain
Joined
Dec 16, 2003
Messages
3,688
Re: PDA Diagnostics - cost?

bquinn,<br /><br />Are you saying your dealer does this at no cost to him,and charges $140?<br /><br />the $60 in gas is out of this equation.<br /><br />Fuel supply issues will cause codes.You can pull the fuel tank pickup and make sure its is clean,replace the fuel hose and primer bulb to the engine.If all is properly clamped,fuel supply is not an issue.<br /><br />DHP
 

bquinn

Cadet
Joined
May 2, 2005
Messages
6
Re: PDA Diagnostics - cost?

I'm sorry, my post was a bit confusing. <br /><br />What I meant is my dealer would quickly hook up the engine and check for codes FOR FREE. It might not even be throwing codes, but I'd like to know either way. Clearly, if there were a problem, he'd then go about fixing it and getting paid for the work. I've seen him check it on the computer, it is a quick and simple process. But he is 5 hours away.<br /><br />The nearest Evinrude shop to my home is 2 hours away BUT he wants $140 to simply run the diagnostic. I'm irritated as well because he won't let me make an appointment and wait while he does the work. I have to leave the grounds and they will call me on my cell (I don't own one) when it is done. What do I do? Wait in my truck in the street for 5 hours until they get around to it and come knock on my window? Which just adds to the hassle as I have to take an entire day off work to have a 15 minute job done.<br /><br />It would seem a helpful and reasonable mechanic would understand and ask me to bring it in at 4:30pm and he'd spend the last half hour of the day putting it on the computer. <br /><br />I could understand paying $50 to $75 job as everyone needs to make a living. But $140? <br /><br />I've owned boats all my life. I understand how it all works. But given what they charge and the distance I have to bring the boat, I can't see why they won't work with me a little on my logistics.<br /><br />Mostly I'm upset as this motor has broken down constantly (lower unit(s), powerhead, oil pump, injector bolt, water hoses). And normally right during the height of fishing season. And here I am again, centering life around trying to keep it running.<br /><br />Correct me if I'm wrong, but one of the guys at Evinrude said it could be a minor (at this point) fuel supply issue and it could be throwing codes but unless they are serious enough the warning light and/or horn will not go off?<br /><br />Bitter
 

CATransplant

Admiral
Joined
Feb 26, 2005
Messages
6,319
Re: PDA Diagnostics - cost?

Some dealers and shops work with (and for) the customer...some don't. Those that don't are generally not doing so well, financially, and won't be around that long.<br /><br />Frankly, I'd just avoid the bad dealer altogether. If he's charging that much just to run that test, I just wouldn't trust him to do anything else, quite frankly.<br /><br />I know you need the test, but the charge seems outrageous to me.
 

jegervais

Chief Petty Officer
Joined
Jan 18, 2002
Messages
646
Re: PDA Diagnostics - cost?

The PDA diagnostic program (p/n 777230) lists for about $35. You' also need a diagnostic cable (p/n 437955) about $60. And you'll need a MODEM cable (not a serial adapter) to connect the PDA to the diagnostic cable (go to www.pcables.com ). <br /><br />One important note, your PDA MUST use the Palm operating System, either O/S 4 or O/S 5 will work. <br /><br />If your PDA runs Windows CE, the diagnostic program will NOT work with it.<br /><br />-John
 

DHPMARINE

Captain
Joined
Dec 16, 2003
Messages
3,688
Re: PDA Diagnostics - cost?

bquinn,<br /><br />I cannot justify $140 for this service,but he may be charging one hour minimum ($65.00).Maybe he is upset with what it costs him for the computer,software and cables,etc.<br /><br />Also figure in that you drove 3 hours past him to give someone else profit,and now expect a 'deal' from him.<br /><br />I personally find it hard to service a customer 'while you wait'.There is just too much going on,all the time.We have 7 employees,and 2 of us can multi-task all of it,the other 5 can do quite a bit when we are tied up.For us it works best to have the boat for the whole day.Actually most customers bring the boat in on a Saturday,and pick it up the following Saturday.This allows us to diagnose,order parts,and perform the repair.<br /><br />Maybe your 'new dealer' can work Monday til Friday for you,or what ever your work schedule is.<br />I hope you realize you need him as a freind.<br /> <br />DHP
 

bquinn

Cadet
Joined
May 2, 2005
Messages
6
Re: PDA Diagnostics - cost?

DHP,<br /><br />It is $75 for the PDA and then $65 for an hour shop time.<br /><br />the motor sent out a couple check engine codes Saturday morning so I took it in to him. when I started this post it hadn't even coded but I wanted to make sure..<br /><br />I didn't drive three hours past him. I drove the other direction. And, this guy doesn't sell boats anyway. It isn't like what you might be thinking. But I would understand your point if it were that way.<br /><br />He is going to have it all week now. As a mechanic, you realize bedside manner is important when someone is completely stressed about a sick motor. This mechanic is extremely nice and understanding. The person he has answering the phone ISN'T! <br /><br />brian
 
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