Phone installation gurus

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Having phone problems. I can call out no problem but incoming calls I get either one ring then flat static or sometimes no ring at all. Phone company checked its line and said problem is at my end so looks like I am rewiring tomorrow. My phone cable is six strand (yellow, red, green, black, blue, and white). I know a phone line is only two wires and the extra are in case I would want additional lines. I only have one phone in the kitchen and a second connection in my office for DSL. My question is which two are for the primary line and what is the best way to route from the phone to my office for my DSL? Thanks for any and all help.
 

dolluper

Captain
Joined
Jul 19, 2004
Messages
3,904
Re: Phone installation gurus

Have you got dsl filters on your phone lines,if not get some might solve your problem,the colours will not make sence unless you open up the Nic [outside box] and see what colours the tel company used to hook you up with,then follow that pattern inside ,your connectors leave hooked up until you snake the new wires by attaching new to the old [well taped ] and pull through
 

BOBPELL

Petty Officer 3rd Class
Joined
Jan 15, 2006
Messages
81
Re: Phone installation gurus

Not a guru but -

Blk and yellow - first line
Red and green - second line

If you have electronic phones, first try unplugging ALL of them for a minute then plug them in one at a time and see if the problem re-appears.
 

BOBPELL

Petty Officer 3rd Class
Joined
Jan 15, 2006
Messages
81
Re: Phone installation gurus

STOP

Listed them backwards -

Red/green - 1
blk/yellow - 2

SORRY
 

ndemge

Commander
Joined
Jul 15, 2002
Messages
2,644
Re: Phone installation gurus

.... go to the outside box, disconnect house, wire a phone directly there and do the same test. That will tell you if it's your wires or theirs before you go to all this work.

also, try removing all phones in your house and using one at a time to see if you have a bad phone that is shorting out the ring voltage.
 

seven up

Petty Officer 1st Class
Joined
Jun 4, 2006
Messages
275
Re: Phone installation gurus

You haven't hit back on whether you have DSL. Big difference in troubleshooting. 8)

"ndemge" described the steps



Enjoy
 

stevieray

Lieutenant Junior Grade
Joined
Jul 18, 2006
Messages
1,135
Re: Phone installation gurus

I had a problem in my last house where the idiot previous homeowner did a real bad splice on the wiring outside of the house & tucked it under the siding. I was on vacation & we had a real wet spell back home. The dam thing sucked up enough moisture to short out & the short pattern just happened to keep dialing out "911" (drove the cops crazy for a few days). Be sure to check all the wiring right from the network interface.
 

mikecjn

Petty Officer 1st Class
Joined
Jun 8, 2003
Messages
238
Re: Phone installation gurus

As an add on to BOBPELL...Red/Green can also be Blue/Blue white.
I install digital phone and line 1 is always set at red/green for older wire and Blue/Blue white for new.
 

mikecjn

Petty Officer 1st Class
Joined
Jun 8, 2003
Messages
238
Re: Phone installation gurus

As a side note...find out what the REN count is that you have and what your phone company can support.
 

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Re: Phone installation gurus

Ok DSL is working fine. Have done the unplug everything and connect one at a time. Also had phone company out to check their lines and it is good. 99.9% sure it is in the wiring. It is rather old so I think rewiring is the best way to go. Are there any voltage tests that I can do to try to isolate the problem?
 

Xcusme

Commander
Joined
Apr 21, 2003
Messages
2,888
Re: Phone installation gurus

If you measure the DC voltage across the tip and ring (green and red wires) , you should read about 50 VDC. When you pick up any receiver, that voltage should drop to approx. 5 VDC. FYI, the phone co. rings your phones with approx. 90 Volts A/C at 20 cycles. Don't be holding a live pair when someone calls in....it'll wipe the smile off your face....
Disconnect the house side of your phones at the Demarc (outside box). Unplug all phones. Get a resistance reading of the green and red posts inside the Demark,this should show an open circuit, no resistance , you're reading the wires going to your phone blocks. If you find a high resistance across the pair, check for bad splices, shorts at the phone blocks. Look for shorts from staples etc. At the Demark, measure resistance again, this time, measure each leg (red-green) to the ground terminal. You should show an open circuit to ground on each leg. If you show resistance, one leg is shorted to ground , clear the short.

After the lines check good, reconnect the phones , one at a time, and test for proper ringing.

If you rewire a phone block and can receive calls, but can't make calls on the phone, you've reversed the pair at the block,just flip them over. This assumming you have DTMF (touch tone phones), rotary phones should be ok either way.

3 pair phone line (typically Cat3) is:

Blue/Blue white
Orange/Orange white
Green/Green white
Each pair is twisted on it's axis to reduce crosstalk.

In your wiring scheme, :

Red/Green = line 1
Black/Yellow = line 2
White/Blue = line 3








If your meter shows an open, that's good
 

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Re: Phone installation gurus

Thanx for the info Xcuseme. Just finished rerunning the wire from the main terminal to the two cables (one for phone, other for DSL). Bought a new junction box so I know I am good there. Still have no ring. Will check voltage as soon as it stops raining. Found out the red line carries a pretty nice voltage when I tried to trim the wire with my knife in the drizzle. Ouchie!! Checked all the wires for any obvious kinks or breaks but all of it looks good. Can't figure out why this started after 3 problem free years, just lucky I guess.
 
D

DJ

Guest
Re: Phone installation gurus

Have you got dsl filters on your phone lines,if not get some might solve your problem

They (filters) are absolutely essential. I went through exactly what your issue is. The filters cured it. They were not included in the Qwest Communications kit. :|
 

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Re: Phone installation gurus

I have filters, but the phone company told me that even if the filter is bad it would not affect the phone operation. If the filter is bad it just allows a lot of static and white noise on the conversation, but does not affect the ring. If you know this to be false info please don't hesitate to jump in as I have about as much faith in the phone company as I do in all of our geniuses in Washington (Republicans, Democrats, and Indy's all inclusive)
 
D

DJ

Guest
Re: Phone installation gurus

Ralphy,

My situation was almost exactly as yours. Sometimes it would not ring, at all, and sometimes I'd get one or two-then nothing but "noise".

It's worth a shot before you start taking things apart.
 

seven up

Petty Officer 1st Class
Joined
Jun 4, 2006
Messages
275
Re: Phone installation gurus

I am drawing from northeast technology and equipment can vary.

The newer outside junction boxes(demarcation point, nid) contain testing service units that are used by the phone company to test the line without sending out a technician and to give preliminary information before a service call is initiated.

If your phone company tested the line without sending a technician then you have one or more of these test service units.

Anyway, these "test service units" must be bypassed for DSL applications...and can also be found inside of your interior jacks. The wiring must go directly to the terminals on the interior jacks. Your specific DSL equipment such as splitters and filters are installed without the use of "test service unit" devices.

It's odd that a phone company would initiate DSL service without informing the customer of these requirements. But like I wrote earlier, varies by region.

And Good Luck with this.



Enjoy
 

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Re: Phone installation gurus

This is definitely not a "newer" outside junction box. In fact it would qualify more as a "dinasour" outside junction box. Wires coming in from underground phone line to a "naked" circuit board of some sort, and then everything wired to screw terminals. I hotwired a seperate block bypassing all of my other wiring directly to the outside box and installed a new DSL filter and still get the same result. At this point I don't know what else to do. I'm thinking the phone tech that made the service call missed it and the problem is at their end, but to call them back out costs me a minimum of $90 if it is not. Been raining all day but supposed to clear tomorrow so I will pop open the main junction box when rain quits and take another look. Thanks for all the suggestions so far.
 

itwontletmein

Petty Officer 3rd Class
Joined
Jun 23, 2006
Messages
92
Re: Phone installation gurus

all our custmers are phone companys so i'll ask some tecs and get back to you tuesday night if you havent got it
 

jimr

Senior Chief Petty Officer
Joined
Mar 21, 2004
Messages
723
Re: Phone installation gurus

have you tried unplugging your phone and call the phone itself might be the problem
 

Ralphy

Petty Officer 1st Class
Joined
May 7, 2004
Messages
280
Re: Phone installation gurus

Thought it might be the phone so went out a bought a new one. No change.
Checked the voltage. 49.3v and 9v with reciever off hook. Checked resistance and got 0's across the entire network. I am totally lost at this point. Well at least Im not getting any phone solicitors botherin' me.
 
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