The New Wal-Mart Battery Dance

kazeej

Seaman Apprentice
Joined
Jul 4, 2005
Messages
48
I have been buying batteries for my cars, trucks, and boats from Wal-Mart for many years. They have always been great at swapping out batteries whenever I had any problems with them, including just wearing out. The last few times I have been there, I have had to deal with their new procedure. They insist on checking the battery before going any further with the process. That?s fine with me. I?m not there to rip anybody off ? I just need a new battery. But they always insist the batteries I bring in are good, and give me a really hard time replacing them.

This weekend, I was trying to bring my batteries back to life on my ?toon. I have three onboard, and none of them would keep a charge. They were all on the charger over night, but, no matter what combination I put the batteries in, I could not get the motor to turn more than about a half a turn. I put a meter on one, and could watch the voltage slowly drop from 12.8v to below 10v in just a few minutes. These batteries are baad, m?kay?

I took them to Wal-Mart, and after selecting the batteries I wanted, their tech started the testing routine. He hooked his little magic box to the first battery ? it?s good. Then the next battery ? it?s good, too. And the last battery ? yep, it?s good. I know for a fact that these batteries are toast. I explained that none of these batteries would crank my outboard motor, and I can turn that motor by hand, so it doesn?t take much. Besides, the batteries are three years old, so I didn?t expect to get anything for them ? I just needed to replace them.

He handed me the printout from the tester, and sent me up to Customer Service. They couldn?t figure out what to do, so I wound up getting the core charge back for the batteries ? the most I expected to happen ? and bought three new ones. Bottom line is I got what I needed, but why put me through the Magic Tester routine?

** end of rant **

Jack
South Florida
 

DAN M VAGOS

Petty Officer 1st Class
Joined
Jul 11, 2008
Messages
363
Re: The New Wal-Mart Battery Dance

Wal-mart going down the tubes.
 

GA_Boater

Honorary Moderator Emeritus
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May 24, 2011
Messages
49,038
Re: The New Wal-Mart Battery Dance

It sounds like the "greeter" thought you were trying for a warranty exchange. Otherwise just buying three new batteries with cores makes no sense to test.
 

The Woo Woo Kid

Petty Officer 2nd Class
Joined
Jan 10, 2013
Messages
123
Re: The New Wal-Mart Battery Dance

Wallie world told me recently that if a bad battery is put on a charger then it may give a false " good " reading on their tester.
 

DAN M VAGOS

Petty Officer 1st Class
Joined
Jul 11, 2008
Messages
363
Re: The New Wal-Mart Battery Dance

What happened to no questions asked
 

guy48065

Chief Petty Officer
Joined
Aug 31, 2008
Messages
444
Re: The New Wal-Mart Battery Dance

Go to Autozone. Their Magic Tester identifies every battery as "bad". Apparently they WANT to sell you a battery. :D
 

EricJRW

Chief Petty Officer
Joined
Feb 3, 2010
Messages
488
Re: The New Wal-Mart Battery Dance

So I take the new batteries worked fine?
 

matt167

Rear Admiral
Joined
Sep 27, 2012
Messages
4,171
Re: The New Wal-Mart Battery Dance

The Walmart warranty has always been contingent on a test. Their testers short charge the batteries before they are load tested and that is enough for them to pass even with a failed battery... I have never been able to get a battery warrantied there. I always ask for the book at the counter and find what I need if I don't know the group size, and go about my way without even dealing with the TLE counter.

Next time they quit working right, pop the caps off and drop an asprin in each cell. It helps desulfate the batteries and you can go a bit longer on those batteries.

I'm not sure why they tested your batteries tho. 3 years exceeds all of their battery warrantys and they are usually marked month/year right on them
 
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kazeej

Seaman Apprentice
Joined
Jul 4, 2005
Messages
48
Re: The New Wal-Mart Battery Dance

So I take the new batteries worked fine?

Yep. I installed the batteries last night, and the green light was on this morning. I have a Promariner Prosport 20 Plus onboard charger that I just installed, too. Hopefully, this will help the life of the batteries.

I had to leave for work, so I didn't have time to put the muffs on and crank it up, but I don't expect any problems now.
 

kazeej

Seaman Apprentice
Joined
Jul 4, 2005
Messages
48
Re: The New Wal-Mart Battery Dance

Next time they quit working right, pop the caps off and drop an asprin in each cell. It helps desulfate the batteries and you can go a bit longer on those batteries.

I've heard of that, but I never knew anyone who actually did it. Does it really work?
 

matt167

Rear Admiral
Joined
Sep 27, 2012
Messages
4,171
Re: The New Wal-Mart Battery Dance

I have done it a time or 2, and yes it does work. It works for a short time and it only works once usually, but good for a pinch if your short on cash or can't get to a parts store ( or walmart ) right away
 

lakegeorge

Senior Chief Petty Officer
Joined
Mar 19, 2002
Messages
660
Re: The New Wal-Mart Battery Dance

Maybe Walmart was checking your batteries as a courtesy, a lot of people think their batteries are bad when it could be something else that's causing the problem.
You must do some heavy duty use to wear out 3 batteries in 3 years, mine have always lasted much longer.
 

a1nowell

Chief Petty Officer
Joined
May 12, 2009
Messages
437
Re: The New Wal-Mart Battery Dance

Jack,
I had that happen to me with my car battery just a couple of weeks ago. I could tell my battery was going just by the way it would lug when I tried to start the car. I took it into Walmart and they did their test ,gave me the printout and declared the battery good. The next morning I had to jump start my car. Back to Walmart I went, same routine, tested good. I asked if they still used their older style testing equipment that tested the battery under load rather than their niffty handheld tester. They said yes and tested my battery with the other older tester with a load on the battery and surenough, tested bad. Their new handheld tester only checks to see if the battery is putting out 12+ volts.

Larry
 

Uncle Dave

Petty Officer 1st Class
Joined
Jun 10, 2003
Messages
240
Re: The New Wal-Mart Battery Dance

Voltage testing is a good test if done properly. Charge the battery for an hour or so. Remove the charger. Wait at least an hour and the voltage should remain 12.65 or greater. 12.1 will not cut the mustard or crank a 115 yamaha.
A good digital meter can be bought for 10 or 15 dollars. Much better than the green, black , yellow tester.
 

Okieboatguy

Petty Officer 1st Class
Joined
Jul 28, 2012
Messages
204
Re: The New Wal-Mart Battery Dance

As part of my job I have to do some battery testing so here is my 2 cents. A voltage test will only tell about 20% 0f the story. You must test the core impedience, acid, and resistance. The issue that even I have found is many "Techs" don't know how to set up the equipment. There are many variables in the set-up process. It is not just clamp it up and hit "test". They have to input that exact make and model of the battery to make sure their impedance setting is correct, temperature of the core and acid. Now, the temperatures won't make that big of a difference, but can push it over one way or the other. An incorrect impedance level will make a good battery fail and a bad one pass if it is not set correctly for that specific cell. Knowing this I have even had to point that out when I went to AutoZone when a tech told my wife her battery was good, when I tested it and knew it wasn't. I personally took it back up and had him re-test and pointed out it was set up wrong, he made the adjustments and we got the correct reading, and the battery was swapped under warranty and no questions asked.
I think most of the issues are from a tech who doesn't know how to operate their equipment, and it is a lack of training, so it would be an honest mistake on the techs part, not on their managers though.
 

EricJRW

Chief Petty Officer
Joined
Feb 3, 2010
Messages
488
Re: The New Wal-Mart Battery Dance

Two years ago the mechanic for my wife's car told us we needed a new battery because the voltage was low. I put the jumper cables in the trunk waiting for that day, but so far it has not come. I don't trust the voltage test either. When it does go, I'll replace it myself for far less than what the shop wanted.
 

MH Hawker

Vice Admiral
Joined
Jul 13, 2011
Messages
5,516
Re: The New Wal-Mart Battery Dance

Walmart stopped doing much if any battery warranty's about 3 years ago, just after it switched who is making them for them.. I have one of the old cheese grater style load testers I bring along any time I need one tested. It makes the kids wake up. The old low tech still works fine.
 

matt167

Rear Admiral
Joined
Sep 27, 2012
Messages
4,171
Re: The New Wal-Mart Battery Dance

Walmart didn't switch companies. They added a Johnson Controls brand ( Champion ) along side the Everstart batteries. Personally, nowdays I just go to the local auto repair shop and buy an Interstate.
 

The Woo Woo Kid

Petty Officer 2nd Class
Joined
Jan 10, 2013
Messages
123
Re: The New Wal-Mart Battery Dance

Walmart stopped doing much if any battery warranty's about 3 years ago, just after it switched who is making them for them.. I have one of the old cheese grater style load testers I bring along any time I need one tested. It makes the kids wake up. The old low tech still works fine.

Here's more old tech battery testing people could use. Place a wet finger on one terminal and your tongue on the other. If your hair curls.....
 

MH Hawker

Vice Admiral
Joined
Jul 13, 2011
Messages
5,516
Re: The New Wal-Mart Battery Dance

I think you may of done that a few times.
 
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