Yamaha F115 - No Warranty Coverage

[alumacomp]

I have a 2002 Yamaha F115 TLRB with 39 hours on it.<br /><br />In 2004 it was in for service for rough running and excessive exhaust carbon build-up on the prop hub. The injectors were cleaned and an after-market fuel filter installed. Although still under warranty, I had to pay over $400 for this service.<br /><br />I used the boat twice this year. I continued to experience excessive exhaust carbon build-up on the prop hub and found that my oil level had increased by one litre. I again took it in for service. The problem was diagnosed as a bad thermostat assembly (sensor). Although the failure occurred at 26 hours while my motor was still under warranty, since my warranty expired this spring I was charged over $500 for this service. <br /><br />Considering the problems I have experienced with this motor, its low hours, and that it was just two and half months out of warranty when repaired, I appealed to Yamaha for goodwill coverage of the thermostat assembly service.<br /><br />Long story short, the denied my appeal and I am ticked. One reason I sold my Merc and bought this motor was my (mis) perception of Yamaha's quality and reputation. Now, not only have I had re-occuring problems but Yamaha has refused to extend any assistance after the warranty expiration.<br /><br />Was I expecting too much, or is this typical of Yamaha's approach to customer "service"?

 

[imported_Curmudgeon]

Re: Yamaha F115 - No Warranty Coverage

Do you expect the manufacturer of everything you purchase to extend "goodwill service"? Had you followed up on the $400 service, maybe you wouldn't be where you are.

 

[alumacomp]

Re: Yamaha F115 - No Warranty Coverage

Originally posted by Old Curmudgeon:<br /> Do you expect the manufacturer of everything you purchase to extend "goodwill service"? Had you followed up on the $400 service, maybe you wouldn't be where you are.

What do you mean by follow-up on the $400 sevice?

 

[rodbolt]

Re: Yamaha F115 - No Warranty Coverage

in 3 years it did 39 hours.<br /> that means ya missed 3 200 hour or annual maint services. <br /> use it or not it breaks, fuel goes bad, fuel solids build up on the filters and the injector filters. my advice is if your going to neglect your motor buy a service manual and some tools and save some money.<br /> are dirty injectors a yamaha or customer neglect issue ?<br />they were not dirty when shipped.

 

[alumacomp]

Re: Yamaha F115 - No Warranty Coverage

Some of you were pretty quick to jump on me for perceived negligence of maintenance. Perhaps my fault for not offering more detail. For clarification, the motor was brand new in the spring of 2003. That fall I bought it with 20 hours from a dealer. Before taking delivery the motor was completely serviced. I first used it in the spring of 2004 and it would not run over 3500 rpm, so had it in for injector service. That summer it still would not run properly so had it in again for injector service and the installation of an aftermarket fuel filter. Then this summer my problem with the thermo assembly arose. So I have owned the motor for two years and used it 19 hours. During that time I had it serviced for injectors and oil changes three times to the tune of $1000. I fail to see how I have neglected to keep up my motor....thus my frustration with Yamaha for not acknowledging my reoccuring problems and offering some goodwill coverage.

 

[bigbrownbuku]

Re: Yamaha F115 - No Warranty Coverage

its my belief your problem lies with your dealer. i have been telling people from the get go to have an extra filter installed of a decent quality.<br />you said the engine had a 20 hour service then sat all winter. was the engine winterized for either of the 2 winters you owned it? did the dealer go over any of yamaha recommended service/winterization procedures? knowledge will save you money when you own a boat.

 

[imported_Curmudgeon]

Re: Yamaha F115 - No Warranty Coverage

What do you mean by follow-up on the $400 sevice?<br /><br />I mean make sure the $400 service fixed the original problem. Apparently it didn't, but wasn't revisited until the warranty was out ...

 

[2bfishing]

Re: Yamaha F115 - No Warranty Coverage

I'm not a gear head like some of the posters, but I do have your engine. My gasoline is kept at "storage" treatment year round with Yamaha fuel stabilizer and a 1oz. shot of ring free for every 12 gallons. I had problems with the 9.9 kicker gumming up. The 115 never gummed up, but<br />I feel the fuel treatments keep the crud away.<br />My Lund holds 40 gallons. Your dealer should be able to get you on a program. I've learned a lot on this site from Rodbolt and the other posters.<br />Hope this helps.

 

[rodbolt]

Re: Yamaha F115 - No Warranty Coverage

dont mean to bust chops but a bit of reading and asking questions always helps. but no unfortunatly "dirty" injectors are not a warrentable item. have you kept stabilizer and ringfree in the tank containing fresh fuel? do you have a 10 micron water seperator installed? on that motor I have actually seen 2 micron filters used. as long as they can flow 15 gallons an hour or better with a fuel system vacum not to exceed 4"Hg its ok.<br /> but to clarify it for me, you actually purchased it with 20 hours on it? it may help to flush the fuel system with a cleaner such as ring free or an injector cleaner that is safe for use on 4 stroke machines. the screens on the injector are very fine. does not take much varnish to clog them.<br /> the sensor,if actually defective, should have been covered by a warrenty, if you had it transfered. a T stat usually wont be cause its a sevice item. the temp sensor is also part of the emission controls and is a warrenty item.<br />with the oil changes some common sense must be used. its one of the items that I can stretch a bit and do it closer to hourly than calender. the water pump should not be stretched. had the injector failed it would be warrenty, just dirty is not, they do have a facility now that will clean and test them. Ill have more info on it when I come back from yam school(again)on the 30th

 

[seahorse5]

Re: Yamaha F115 - No Warranty Coverage

The company that cleans Yamaha injectors is Flagship Marine Engine Co., Punta Gorda FL<br /> 941-639-3738<br /> info@flagshipengine.com<br /><br />I believe they only deal with marine professionals (a dealer) and not the general public.

 

[alumacomp]

Re: Yamaha F115 - No Warranty Coverage

rodbolt,<br /><br />A couple of answers for you. Yes, I did purchase the motor when it had 20 hours on it. Since then I have used stabilizer and injector cleaner with every tank of gas. I understand that injector problems are not a warranty item, but it is intersting that when the dealer took a sample from my gas tank they found no appreciable contaminants. I have expressed to Yamaha my surprise at the motor's apparent senstivity to fuel quality....you would think it would come with proper filtation from the factory. Don't know how many microns my aftermarket fuel filter is, but it's a Racor S3213.<br /><br />As far as the temperature sensor, Yamaha would not cover it because I was 2.5 months past my two year warranty expiration date....thus my orginal post and feelings of frustration.

 

[seahorse5]

Re: Yamaha F115 - No Warranty Coverage

Your Racor filter has a 10 micron rating, but it also goes to show you that a filter doesn't prevent stale fuel deposits inside the fuel system of your motor. It is decomposed fuel called varnish in the VST and the fuel rail that plugs the screens and sometimes fouls the injector tips.

 

[pine island fred]

Re: Yamaha F115 - No Warranty Coverage

Heard a lot of good stories and bad about yamaha lately. One neighbor had a new power head installed on a 200 after it failed because the overheat warning was not hooked up correctly when the motor was installed. Another was briefly accused of buying and installing a new engine computer to make it look like he did not abuse the engine after the 3 rd power head failure. Sad when you have to spend hundreds of $ssss on service just to cover your self and all that is done is they change the oil. <br /> FACT, heard a lot about the TECH REP looking at it. FACT, worked with a lot of tech reps from BOEING,DOUGLAS, LOCKHEED, PRATT, GE and ROLLS. They do not know the product, only the person to get in touch with at the factory. Believe a lot of the problems are local with the dealer. Have a new F-115 myself, hope I dont experience the problems you are having. Thermostat??? right. regards fred