Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

[Boater_Bob13]

:'(Alex,
I do not understand what is going on at your company but it appears that you are only concerned with getting my money. The only time you returned a call is when you wanted more money. The many promises made to me over the past weeks have never been followed up with any action at all, just excuses. Since I live in Tampa it is not convenient for me to come into the shop to see what is really going on, but I guess I will have to make the trip. I will also notify the Better Business Bureau, and post as many web pages and BLOGS about my experience with your company, I am sure others will want to know what REALLY happens and what I think about your 72 hour turn around time. I will post this letter on the Internet and in all the marine BLOGS I can find.

 

[tashasdaddy]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

Bob, Which company?

 

[Boater_Bob13]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

COMPLETE OUTBOARD ENGINE OVERHAUL
http://outboardcustommachineshop.com

 

[Boater_Bob13]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

CUSTOM MACHINE SHOP, INC

http://outboardcustommachineshop.com

 

[Silvertip]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

It would be nice to know what the problem was as well!

 

[Boater_Bob13]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

If you read their web page , they say they will rebuild the engine for an estimated price. When they receive the engine they will call with a price. It turned out that the crank was bad so it would cost another $300. OK that is a fair price. I then Wired the money and they still have not sent the engine back, always an excuse i.e. shiper didnt show or it was raining.

 

[Bob547]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

Are they just rebuilding the powerhead only or the entire outboard(lower and mid too)? I had an engine rebuilt two years ago. The guy told me two weeks, it took 12. Not the same company, it was one here in NJ. I dropped a evinrude block off on monday to get it bored 20 over, gave him a piston to measure. My friend picked it up on thursday, machinist said it was done and he was leaving the next day to go on vaction for two weeks. We got it home, the pistons wont fit in the block. Can u even believe that!!! Now we have to wait two weeks to even talk to him. He has some explaining to do. Sorry to hear about your troubles Bob13, I hope you get it worked out. Over the past 20+ years, I've never gotten anything back on time when it had to do with engine rebuilding or machine work.

 

[DHPMARINE]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

Not taking sides here,but I sure would like to hear the other side.And I can understand your anger.But hopefully you guys will get it settled.

I don't think threatening will entice him to resolve this quicker however.Years ago I was the go between with OMC and a customer.The minute he said he was going to sue,the OMC Tech told me his hands were tied,and the Lawyers would have to settle it.A year later the guy hadn't sued,and asked me what we could dMC sold him a "policy replacement" powerhead (their original offer ) for $300.00. (1986 or1987 70HP Johnson).

DHP

PS the 70HP had melted the waterpump and thermostat to plastic blobs.The middle cylinder ports had rotated it got so hot.We guess a plastic bag onthe lower unit intakes.

 

[castaway68]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

yeah thats a old insurace trick.

 

[Boater_Bob13]

CUSTOM MACHINE SHOP, INC

CUSTOM MACHINE SHOP, INC

:'(Alex,
I do not understand what is going on at your company but it appears that you are only concerned with getting my money. The only time you returned a call is when you wanted more money. The many promises made to me over the past weeks have never been followed up with any action at all, just excuses. Since I live in Tampa it is not convenient for me to come into the shop to see what is really going on, but I guess I will have to make the trip. I will also notify the Better Business Bureau, and post as many web pages and BLOGS about my experience with your company, I am sure others will want to know what REALLY happens and what I think about your 72 hour turn around time. I will post this letter on the Internet and in all the marine BLOGS I can find.

 

[MarkV_Deep6]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

You know.... this is not a gripe forum for consumers. I believe your post is irrelevant to this forum and think that if it is removed by the moderators to a more appropriate venue, no one would complain.:}zzz

 

[GlasV162]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

Boater Bob, I feel your pain. Crooks like this are all over the place in the marine industry. I got screwed by a dealer in Oakland Maine; they sold me a complete new vro pump for over $400.00 when all I needed was a rebuild kit for about $40.00. Evidently, owning a boat/motor repair shop is a license to steal and abuse. I reported the dealer who shafted me to the Better Business Bureau, and after the dealer completely ignored them (nice, huh?), I reported them to the state Attorney General's office, again with no luck. From now on, I deal with outboard dealers assuming they are screwing me, and double check everything they tell me.

 

[Silvertip]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

GlasV162 -- they did you a favor by selling you the entire pump. Although the rebuild kit may only be $40, the labor to disassemble, clean, and install the kit would eat up the difference and you would still have a somewhat used VRO pump. If any improvements were made the new pump would have them. Even car dealers rarely rebuild engines anymore. It just can't be done efficiently so its farmed out to rebuilders or a factory rebuilt is installed.

 

[DHPMARINE]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

This is a gripe forum.We complain about anything we are having trouble with.It is called Johnson & Evinrude Trouble/Repair.And we then ask for advice.

I don't see why having a problem with a dealer doesn't fit and already both sides are coming out as shown with the VRO Pump posts.

While I do think dealers won't resond often,their employees will.

DHP

 

[dave208]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

I have had a thousand excuses from vendors over the years when things are not done on time. I once had a lower in the shop for new seals, they quoted me a price and 2 weeks. Three weeks later I show up at the shop with fire in my eyes, I demand to see the mechanic, he comes out looking like death warmed over, he was going through cemo for cancer and had a couple bad days. He carefully explained that they had hired another guy part time that didn't work out, parts got backordered, and he would stay over that evening and finish it if I wanted to come back. I felt like I could walk under a snakes belly button without hitting my head after I found out the whole story. Sometimes things do happen beyond a vendors control, yet good communication with the customer is of the utmost importance, had they told me this on the phone, I would have been quite happy to wait a couple more days. I would try to talk to a shop manager to get the real story, parts can be a big issue on a rebuild.

 

[GlasV162]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

SilverTip, I agree with you. However, what I did not include in my last post was the dealer did not disclose all my options. I asked him if the vro pump could be rebuilt, and he said, "No, the pumps are not designed to be rebuilt; only replaced." Had he disclosed all my options and given me a price for those options, I would not have gone to the extreme of filing complaints. Furthermore, after speaking with the dealership owner again, he told me "the only way to properly test the vro pump is on the motor, in the lake, running wide open." When I asked him if that was how they tested mine to diagnose it, he said, "I don't know; the tech who worked on your motor is no longer employed here." It's this kind of lying and unethical business practice that leaves guys like me and Boater Bob with a very bad impression. If I did things like that in my financial services practice, I'd lose my license, but the marine industry does it and gets away with it, and pardon my French, it sucks!!!

 

[MarkV_Deep6]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

This is a gripe forum.We complain about anything we are having trouble with.It is called Johnson & Evinrude Trouble/Repair.And we then ask for advice.

I don't see why having a problem with a dealer doesn't fit and already both sides are coming out as shown with the VRO Pump posts.



While I do think dealers won't resond often,their employees will.

DHP

Your right; we all complain about issues we have and seek help, however, all I see is a derogatory remark about a vendor with no basis for the complaint. No explanation of what problem the engine has, or what engine this is. Just a big post about how terrible this shop is. How do we know this is even a Johnson or Evinrude problem? How do we determine if this is even a legitimate post from an individual? Could this be a post from a competitor that wants to reduce competition? Opening a post, blasting a business, stating your doing this on every forum you can find is a good way to really hurt someone’s business. The post does not explain anything about the problem or issues related to the post.
The first post form Boater_Bob13 does nothing to contribute to the knowledge base that is here. Boater_Bob13 could at least give us the details of his experience so that we may all learn from him and not do the same thing. The post, as written, incites us to dislike this vendor without justification. JMHO

 

[Silvertip]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

First, you have a genuine gripe if the dealer told you the pump was not rebuildable, or testable. The service manual provides specific procedures on how to do that an it doesn't involve getting the boat in the water. The dealer may however, not rebuild pumps for the simple reason that very often a great deal of labor is expended getting it apart, cleaned, partially assembled only to find a flaw or damage to a housing or some other part that is not part of the kit. They then need to "eat" their expended labor and sell you a new pump anyway. Unless you elected to rebuild the pump yourself, you would likely save very little money. There is a difference between "not rebuilding vro pumps as a matter of policy" and saying "vro pumps are not rebuildable". Since we only have your side of the story I guess we need to agree with you.

 

[BoatBuoy]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

MarkV_Deep6, good luck on your campaign to become moderator.

 

[Joe Reeves]

Re: Evinrude rebuild Rip OffCOMPLETE OUTBOARD ENGINE OVERHAUL

What's the latest update on the powerhead rebuild situation?