Bayliner Cuddy
Cadet
- Joined
- Oct 8, 2005
- Messages
- 8
I'm hoping I can get some thoughts from others about this scenario -
I called a local shop and asked for a quote on having my boat winterized. The woman (non-mechanic) takes my message and then later calls me back with a quote after she talked to the mechanic. Long story short, although I asked to have my boat winterized, they did a "winter tune up". The block cracked this past winter and now they are telling me that it's not their fault. According to them, it's my fault since I should have known to specify what I meant by winterization (they say "winterization" means lots of things) and I should have known enough about the winterization process to have known that the boat hadn't been winterized. I saw the invoice and it was the amount they quoted, but since I didn't really know what the true winterization process involved, nothing jumped out to me from the invoice that would have made me question whether they had "winterized" the boat (the invoice said 6 or 7 hours service and didn't include much detail).
This was my first time winterizing a boat and, at the time, all I really knew is that it needed to be done and that I didn't want to do it. So, I paid a professional to do it. Maybe I should have done my homework to realize what is involved (then I maybe would have known that they hadn't winterized it), but the whole reason I paid someone else was so that I wouldn't have to think about it. I think what happened here is that I asked for winterization and the person who set up the appointment (who doesn't seem all that knowledgable about boats) assumed I wanted a tune-up.
So I'm wondering whether it is reasonable to assume that if you drop off a ski boat in November and ask to have it winterized that the shop would understand what service you want done? If not, then how did the shop decide that a tune up was the right service (as opposed to hundreds of other things they should have done)? If "winterization" is an understood term, then am I at fault for not making sure they did the right work (or the work I had asked them to do).
For what it's worth, I never used terms other than "winterize" since that is the term everyone told me ("winterize" or "winterization"). I also told them on several occasions that I was pulling the boat out of the water until spring and asked whether I needed to "de-winterize" it in the spring.
I'd appreciate other people's thoughts since I am of course biased. Thanks!
I called a local shop and asked for a quote on having my boat winterized. The woman (non-mechanic) takes my message and then later calls me back with a quote after she talked to the mechanic. Long story short, although I asked to have my boat winterized, they did a "winter tune up". The block cracked this past winter and now they are telling me that it's not their fault. According to them, it's my fault since I should have known to specify what I meant by winterization (they say "winterization" means lots of things) and I should have known enough about the winterization process to have known that the boat hadn't been winterized. I saw the invoice and it was the amount they quoted, but since I didn't really know what the true winterization process involved, nothing jumped out to me from the invoice that would have made me question whether they had "winterized" the boat (the invoice said 6 or 7 hours service and didn't include much detail).
This was my first time winterizing a boat and, at the time, all I really knew is that it needed to be done and that I didn't want to do it. So, I paid a professional to do it. Maybe I should have done my homework to realize what is involved (then I maybe would have known that they hadn't winterized it), but the whole reason I paid someone else was so that I wouldn't have to think about it. I think what happened here is that I asked for winterization and the person who set up the appointment (who doesn't seem all that knowledgable about boats) assumed I wanted a tune-up.
So I'm wondering whether it is reasonable to assume that if you drop off a ski boat in November and ask to have it winterized that the shop would understand what service you want done? If not, then how did the shop decide that a tune up was the right service (as opposed to hundreds of other things they should have done)? If "winterization" is an understood term, then am I at fault for not making sure they did the right work (or the work I had asked them to do).
For what it's worth, I never used terms other than "winterize" since that is the term everyone told me ("winterize" or "winterization"). I also told them on several occasions that I was pulling the boat out of the water until spring and asked whether I needed to "de-winterize" it in the spring.
I'd appreciate other people's thoughts since I am of course biased. Thanks!
used here. Do you have the original receipt or work order from when the work was preformed? If so how does it read?
