Couple of questions part 2 UPDATED

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Hi Everyone,
New guy here. Been reading this forum for awhile and have a couple of questions. We have a 20' BR that we just had the deck and stringers replaced. Well, I'll try to keep this short. When I took it in I was reassured that the new wood would be glassed. I had removed all the seats,sun deck, trim, etc. The estimate was $1300-1400, which turned to$2200 with a call to us for OK. The boat was finished and the bill was $3300 !!! Another $1100, without notifying us:mad:. Anyway , pick-up the boat, cover it up and wait for warm weather. I get to looking at the work and can tell the deck isn't glassed , just raw edges @ bilge. I pull up some of the new carpet and all there is is carpet glue. I called the boat shop and am told that's the way they do it. I tell them that's not what I was told prior to work. He said-She said. Sorry for the long rant,but I need a couple of answers. Assuming they want to make it right(or better) what would be the best for the $ already spent. Would pulling the carpet and epoxying the PT ply be OK. This would leave the underside raw and also the stingers and cross supports which I'm sure weren't encapsulated . Or should I push for them to basically re-do the whole shebang. Thanks for any input.
 

spktho

Petty Officer 3rd Class
Joined
Apr 1, 2009
Messages
81
Re: Couple of questions

Re: Couple of questions

Was it put in writing what you wanted to be put in? If not, then it may be difficult to get it fixed the way you wanted it.
 

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Re: Couple of questions

Re: Couple of questions

Yeah, we are searching for the estimate from last fall. I don't expect much from the shop. I guess my real question is - at this stage should I rip up the new carpet, clean and seal (just resin or epoxy , or resin and glass) or leave it alone and hope the pt ply lasts? Thanks
 

ezmobee

Supreme Mariner
Joined
Mar 26, 2007
Messages
23,767
Re: Couple of questions

Re: Couple of questions

My opinion: either totally rip it out or leave it completely as is. Seeing as carpet has already been installed I think I'd just leave it as is and keep her dry.
 

Bob_VT

Moderator & Unofficial iBoats Historian
Staff member
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26,064
Re: Couple of questions

Re: Couple of questions

How you treat the boat will have an impact on how long things last. One thing is certain..... if they lied about the type of plywood used it will become obvious by the end of the season if it stays wet and starts to delaminate
 

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Re: Couple of questions

Re: Couple of questions

Thanks for the replies. My concern is the durability of the unglassed deck with carpet over it. The boat is ALWAYS covered-unless we're out in it:p. It sits on a shore station in a slip. The deck will occasionally will get damp(wet)? from the kids getting in and out, tubing, swimming, etc. The owner of the shop denies saying they glass the deck. "It's Wolmanized, doesn't need it. We never glass a deck." I had requested that it was. Well, we found the original estimate and it says "replace soft floor,COVER WITH GLASS, and carpet." I'll be taking the boat in Sat. am. It will be interesting what they have to say about their own estimate stating glassed deck. I had also wanted any stringers and cross supports glassed, but that's not on the estimate , but was discussed over the phone. Thanks for all your help and with any luck I'll get boat in the water-60 degrees -getting there.
 

ezmobee

Supreme Mariner
Joined
Mar 26, 2007
Messages
23,767
Re: Couple of questions

Re: Couple of questions

I'm not normally the litigious type.....but you need to be thinking court. $3300 is A LOT of money and what you got was a half-assed repair. Slapping some new wood in and covering it with carpet is not even close to being an acceptable job. That would be like getting body work done on a car and them not painting it and assuring you it would be ok. I'm thinking if you were going to be satisfied with just wood and no glass you probably would have just done the job yourself!
 

BIGcarpy50

Petty Officer 1st Class
Joined
Jun 15, 2008
Messages
268
Re: Couple of questions

Re: Couple of questions

I hate to say this but if you have a contract and they refuse to make the changes i would just mention that 3300 is alot of money for about the 600 dollars worth of work they did..and that a lawer may need to be involved. it sounds like they were trying to pull one over on you. that is totally unacceptable.
 

wca_tim

Lieutenant Commander
Joined
May 28, 2007
Messages
1,708
Re: Couple of questions

Re: Couple of questions

Depending on where you live, small claims court might be much cheaper and the way to go. Here it would cost you 50 bucks and no fancy paper work or attorney is required. It's also a less formal procedings compared to "regular" court. If you're got peperwork that is clear and very different than what you got... you may well come out ahead in court. I know around here the magistrates don't take well to businesses screwing customers. if the system is similar there, check into it.... and then mention it to the shop IF they are butts about it. Chances are that if you got a judgement against the shop it would affect their credit, insurance, and more... and they would probably need to retain counsel to handle it. In short, if they've got any brains it would probably be cheaper to pay you off then fight it even if they think they're in the right.

I'm not one to litigate except under relatively extreme circumstances and never would try to get more than I think is really fair out of a situation, but there is nothing wrong with standing up for yourself if you clearly were not given what you were entitled under the contract. That's what those laws are for...
 

erikgreen

Captain
Joined
Jan 8, 2007
Messages
3,105
Re: Couple of questions

Re: Couple of questions

To answer the question you asked, given the appearance and quality of the repairs you can see, you need to have the whole thing redone if you're going to keep the boat. "Keeping it dry" isn't really an option.

Any "boat repair shop" that does work like they apparently did is not qualified to be in business. Before you do *any* work to change what they did, take the boat to a marine surveyor (you can find them all over) and have him inspect the work. Very likely he can officially certify that the work was junk, which will help you in dealing with the shop. Also take the boat to another shop and pay them for an estimate of the work and to get their opinion of the repairs that were done. Keep this information.

If you have a written estimate, you should be able to get the extra $1100 taken off the bill. If you don't, then I hope you have a written specification as to how the repair would be done, fully glassed. If, as it sounds like, you had a handshake agreement as to how the whole thing would be set up, you're going to have a bit of a battle on your hands, but it's not hopeless.

The boat itself is good evidence. Both parties in this case agreed that a repair would take place and the expectation was given that it would be a competent repair... he can't argue he didn't do the work, so even in a he said/she said situation the existing condition of the boat should "say it all" provided you get professional opinions from a couple sources about the quality of the work before you alter anything.

Take lots of pics now, and after each inspection you do, so you have a record, and write down everything you remember NOW about what you were told when you took it in for work, who you talked to, what they said when you contacted them, everything you can remember before you start forgetting details.

I suggest you not let your desire to get on the water override getting proper docs together and get your money's worth. Unfortunately this probably going to be a long process...

Erik
 

erikgreen

Captain
Joined
Jan 8, 2007
Messages
3,105
Re: Couple of questions

Re: Couple of questions

One more reply (and some more typing, I'm long winded lately). I don't see a location in your profile, but there's a shop in MN here that does some similar things.

A friend of mine took his 30 foot trojan to them for a stringer replacement... just one stringer that didn't originally get covered with glass and rotted. He'd already done a replacement of the back cabin wall with PT ply. Unfortunately I wasn't in a position to help him a lot with that, so it took a long time and was hard for him to do, and it didn't help that the boat wasn't near his home.

So he was overjoyed to find out this place would do a new stringer for him for under $2000. He had to remove the decking (it was loose boards on a frame with carpet, cabin interior) and some hardware himself to save cash.

They took the boat in March I think, and he told them whenever was fine as long as it was done by the time he wanted to pick it up in the beginning of June.

You can guess what happened. He called them about once a month to check if it was in work and how the schedule looked. They said "haven't started it" the first few times, then "got started, schedule looks good". Then they called him to say it was a lot more money than the estimate. They went on about how they'd have to pull the starboard engine, and redo the motor mount, etc.

The only thing was, the stringer being replaced was the starboard inboard stringer, which isn't under the motor. Hmmm. Okay, after some clarification on what the heck they were supposed to do for him, the original estimate went back to ok, and the repair shop said they'd have no problem getting it done on schedule.

Fast forward to June, with my friend calling regularly to check on progress, and the shop saying it would be ready. He called to pick it up on the agreed day and hour, and they said they were just "finishing up". So off we went in his tow vehicle.

Arriving at the boat, we walked up the temp stairway and smelled styrene... someone was still glassing. Irritating after all the lead time he'd given them, but we were determined not to get too pissed off at the place since we had other places to be.

So we waited a couple hours while they finished their glass work and took a small vacuum inside to start cleaning. We waited until they were mostly done to get in and have a look at the work. Small problem: The new stringer had no weep holes like the old one. No way for water to drain to the bilge once it got on the outboard side of the stringer. Hmm.

We discussed that with the repair shop and they agreed to fix it. The next thing we saw was one guy from the shop walking into the boat with a cordless drill... my friend figured "wow, this sucks, but I don't know how else those holes will get there". So some drill work later, the holes were in place. And not glassed. The repair shop didn't seem to think any waterproofing of the new weep holes was necessary.. it's not like the stringer is going to absorb any water through the freshly cut holes in its bottom, right?

After some argument they agreed to put some resin inside the holes. We still don't know how good a job they did.

An hour later we could finally hook up the boat and start towing, up north another couple hours. My friend put the deck parts and carpet back in place and it looked ok... the deck boards no longer fit quite right though, new ones would be needed to solidify the deck. He did get to that at a later time. Plus a support was missing... a kind of half frame that was supposed to help hold the deck up at the right height. That was a stupid mistake, so he called the repair shop to ask them was was up. They said it was a mistake and they'd make it right. They said they'd send a guy up to the marina to fit and glass in a board (3 hour drive). My friend didn't want to haul it down and back up again.. that was $250 in gas or so.

So that done we put the boat in the water. So far so good. The engines still ran funny at that point, we replaced the carbs later.

First outing with the boat and about six divers on board we hit another snag.... the freshwater system didn't want to work, so no head and no sink water. The switch was tried repeatedly and nothing happened.. after some thought, my friend realized the pump was supposed to run until it pressurized the system.. so it would start on throw of the switch, then once pressurized turn off until the sink or head was run. We didn't even hear that run.

So, up came the deck boards and carpet again, to find the problem: The installer of the new stringer had cut the wiring to the pump. In the middle, where it was convenient to get out of the way. Apparently they took a wire cutters to it and rolled the wire back out of the way, where we didn't notice it while inspecting the work. So no power, no pump, another dumb mistake by the shop.

Fixing that, we at least got the pump to run.. we could hear it. Still no water though. We were familiar with that, this pump needed to be primed, sometimes with a bucket and funnel, before it could push enough pressure to get water to the sink. So we figured no problem, we'd wasted enough time, and we'd deal with it next time.

Next trip we had the same problem, and we decided to prime the pump. Once we made sure it could pump water, we tried to use the sink. No dice.

Turns out the same installer who cut the wire and moved it out of the way also cut the HOSE FOR THE FRESHWATER PUMP and moved it! So when we ran the pump, it was pumping water out of the fresh tank and into the bilge, rather near the new weep holes. We could hear the bilge pump running to get the water out of the boat.

I understand splicing the wiring when you're done, it's only two 14 gauge conductors, but splicing a water hose?

After all this, my friend was less than happy, but since he did technically get the work he wanted done, he didn't want to deal with legal action against the shop, especially since he didn't have a written description of how the work would be done, and getting the boat inspected by another shop would cost nearly what the repairs had cost him due to fuel prices (not that many repair shops around).

So he fixed the remaining problems himself (they never did come up to the marina to glass in the missing part) and used the boat. He took it to another shop for engine work later, but that's another story of bad customer service.

I won't identify this shop except to say they're known around MN for doing the boat restore for the "pimp my boat" promotion at the Minneapolis boat show they did a couple years back.

/threadjack over

Erik
 

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Re: Couple of questions

Re: Couple of questions

:mad::mad::mad:OK now I'm really mad-I had a long reply and my computer ate it:eek: I'll try again. Thanks everyone, I really appreciate all your advice.Bigcarpy- I couldn't agree more- $3300 for $600 worth of work is a lot.ezmobee- I would have done it myself.Part time woodworker,mechanic, plenty of tools, just ask LOML,but no glass experience( could of pulled that off with expert iboat help) and no place to do it over the winter. wca tim- like you, I certainly don't want more than I'm owed- a DECENT glas job I paid for.Erik, I am ready for the season to begin, but I won't put that ahead of getting this resolved. I am taking it to their shop this w/e. I don't expect a positive result after my recent phone conversation with them. I don't know if I want them touching the boat again. My paranoid brain tells me I might get a little something in the engine or outdrive for their pleasure of redoing their work. I shouldn't say that- it's an established outfit (30yrs?) and the job seams solid except for the missing glass. My credit card co said they are more than willing to get involved if I don't get the shop to make it right. Thanks again.
 

ezmobee

Supreme Mariner
Joined
Mar 26, 2007
Messages
23,767
Re: Couple of questions

Re: Couple of questions

My credit card co said they are more than willing to get involved if I don't get the shop to make it right.

Awesome. This may be your best leverage.
 

BIGcarpy50

Petty Officer 1st Class
Joined
Jun 15, 2008
Messages
268
Re: Couple of questions

Re: Couple of questions

WEll i hope it all works out ok...nothing worse than losing a boat you love to poor work. I am sorry for all of the trouble you have been dealing with but i think it will be a good lesson for other boaters on this site. Sometimes "to good to be true" is correct....Maybe a mod can make this thread a permanent one for all to read and think about before using a contractor.
 

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Re: Couple of questions

Re: Couple of questions

Update: First of all, thaks to everyone for their advice and support. Well, the visit went just as expected. The original $1300 estimate was for the 1x1 hole I cut to inspect how bad things were- yeah, I just stepped off the bus! The "cover the floor with glass" meant tabbing to the side of the hull:confused:. FYI- they called it the floor, not me,I say sole or deck, especially here:rolleyes:(lurking has its bennies). The 8 hours to install the 8x10 carpet just about had me on the floor(in a building) laughing. I just didn't understand how involved it was-yup i be stupit. I wasn't going to waste any more time beating my head against the wall. We'll see how good my credit card people are.As long as the boat was hooked-up, we took it to our usual shop(don't ask why he didn't get the deck job:( ) and are getting a new one piece cover. No more 2 piece for me, thats what caused this whole mess. Thanks again
ps-BIGcarpy50 I see your in Rochester, our daughter goes to RIT
 

Bob_VT

Moderator & Unofficial iBoats Historian
Staff member
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26,064
Re: Couple of questions

Re: Couple of questions

One other thought comes to mind........ the quality of the work below the deck.....the unseen.
 

special_kaye

Petty Officer 2nd Class
Joined
Apr 5, 2009
Messages
170
Re: Couple of questions

Re: Couple of questions

Thanks for the replies. My concern is the durability of the unglassed deck with carpet over it. The boat is ALWAYS covered-unless we're out in it:p. It sits on a shore station in a slip. The deck will occasionally will get damp(wet)? from the kids getting in and out, tubing, swimming, etc. The owner of the shop denies saying they glass the deck. "It's Wolmanized, doesn't need it. We never glass a deck." I had requested that it was. Well, we found the original estimate and it says "replace soft floor,COVER WITH GLASS, and carpet." I'll be taking the boat in Sat. am. It will be interesting what they have to say about their own estimate stating glassed deck. I had also wanted any stringers and cross supports glassed, but that's not on the estimate , but was discussed over the phone. Thanks for all your help and with any luck I'll get boat in the water-60 degrees -getting there.

Wish you the best of luck. Please let us know how this turns out.
 

JaSla74

Chief Petty Officer
Joined
Oct 14, 2008
Messages
506
Re: Couple of questions

Re: Couple of questions

Godspeed btcruzr. I hope you get this resolved without too much hassle.
 

btcruzr

Cadet
Joined
Apr 14, 2009
Messages
19
Couple of questions part 2

Couple of questions part 2

Hi Everyone,
A little update on my post from April. Still working with the credit card co disputing the $3300 for the lousy job on my deck R&R. Last week they called and wanted a second professional opion that the deck wasn't glassed. I guess I can't tell pt ply from fiberglass:rolleyes: Of course, the boat is in it's slip (HAVE to get it in prior to 7/1 or lose my slip, and my grandkids might get a chance at it in 20 years). So I talk to one of the places that I originally got one of the estimates from. They were amazed at the crappy job, but couldn't get away to come look at it. Went to another "Glass Pro", he was also suprised by the lackof quality. He was able to look at the boat and write a letter for me. Now, a couple of questions, I have read USCG regs till I'm blind, I figured some of you might know. The original deck had a full size removable panel over the fuel tank(now nothing ,well it still has the 8" or so plastic hatch over the fittings). I was told that the full panel was a regulation, is it? I can't seem to find it.This would give me a little more ammo with the CC co. Also, the boat is listed as a 20', but is 19'6" on the registration. Does this mean they should have replaced the floatation they took out- under 20'. I know the ongoing debate on foam-no foam. I'm just looking to see if this shop is negligent on this too. I won't even get into the fuel problems I had. Thanks for letting me rant, but this has been going on for too long.
 
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