waterinthefuel
Commander
- Joined
- Nov 15, 2003
- Messages
- 2,728
My dad ordered a few parts for his new-to-him backhoe. Well, we got the box in, sealed up in a rough manner but not unheard of for that company, and it was empty. Just packing material. This was darn near 100 dollars worth of parts.
Well my father calls the company and they say the only way they will send a new part is to charge his card again, and then if UPS settles with them and reimburses them, they will then charge back my dads card.
I told my dad that's bull****. That item was either never packaged (they say the box weighed 7lbs leaving their facility) or it was stolen or something along the way, but either way, it's not your responsibility to pay for 2 parts and hope you get reimbursed back. He's such a pushover, he actually said, "I don't want to **** them off, I need them for future parts." Oh screw that, they're a name brand, they won't stop selling parts to you if you refuse to pay for parts you never got.
He paid with a card, and I told him that if they don't send him another part, to call the CC company and say you never received the item, to charge back the amount. Then it's on the company to prove he got it, and the UPS man handed the box directly to my mom when I was standing 5 feet away, and she handed it to me. It definitely never contained the part, and I will testify to that in court.
What should be done? Right now dad has a call in to the manager and he said he would "see what he could do, but that it's normal procedure for them to charge a customer a second time in order to send a second part." Well, that's bull****. We can't be responsible if UPS loses something. At least my mom has guts, she is feisty and will stand up to them and not let them push over my dad whos a big softy.
Dad says, "They're real nice people to deal with." I responded, "Nice people wouldn't charge you for a part you didn't receive."
Well my father calls the company and they say the only way they will send a new part is to charge his card again, and then if UPS settles with them and reimburses them, they will then charge back my dads card.
I told my dad that's bull****. That item was either never packaged (they say the box weighed 7lbs leaving their facility) or it was stolen or something along the way, but either way, it's not your responsibility to pay for 2 parts and hope you get reimbursed back. He's such a pushover, he actually said, "I don't want to **** them off, I need them for future parts." Oh screw that, they're a name brand, they won't stop selling parts to you if you refuse to pay for parts you never got.
He paid with a card, and I told him that if they don't send him another part, to call the CC company and say you never received the item, to charge back the amount. Then it's on the company to prove he got it, and the UPS man handed the box directly to my mom when I was standing 5 feet away, and she handed it to me. It definitely never contained the part, and I will testify to that in court.
What should be done? Right now dad has a call in to the manager and he said he would "see what he could do, but that it's normal procedure for them to charge a customer a second time in order to send a second part." Well, that's bull****. We can't be responsible if UPS loses something. At least my mom has guts, she is feisty and will stand up to them and not let them push over my dad whos a big softy.
Dad says, "They're real nice people to deal with." I responded, "Nice people wouldn't charge you for a part you didn't receive."
it is up to the shipper to place the claim and UPS is not the fastest.
