@muc, After the event i asked my marina if they could look at it. they said they could, but are not familiar with the Axius system. i contacted other marinas and marine mechs who are "Mercury Repower centers" and realized none of them are familiar with this system and even though they are Mercury Repower Centers, they really don't do sterndrives mostly deal in outboards.
i do my boating in the Chesapeake Bay. i guess one more question i could ask is do you or does anyone know of a Mercury Technician in this area th
at is familiar with Axius? based on what you told me, if there has been a lot of warranty work on the boat and if pervious tech didn't return electronic modules and consumer controls to their original locations after swapping them for testing purposes (my speculation) could be an issue i don't feel comfortable letting someone not familiar plug in and mess around with it.
i have contacted Mercury and they were supposed to give me a contact to a tech or techs in my area familiar with axius and i have not heard back yet, this was 3 months ago.
so if you know anyone that would be great.
thanks for all your help with this.
Your welcome, happy to help when I can.
Sorry but I don't have any recommendations on a tech in your area.
I don't know what number you called but this is the number to call.
The Consumer Support number is (920) 929-5040
I'm guessing that finding the right tech will be critical getting this problem resolved and allowing you to regain confidence in your boat.
There are 4 levels of MerCruiser techs
1. Untrained or starting training ---- no no no
2. Marine Systems Technician (MST), this tech has passed 7 classes with a grade of 80% (open book) or higher ---- not quite ready for what you need
3. MerCruiser Certified Technician, this tech has passed 8 more classes with 80% (open book) and now meets the prerequisites to take the advanced classes like Axius. ---- this tech might be able to help you, especially if they have passed the Axius classes.
4. MerCruiser Master Technician, this tech has been certified for at least 4 years, has taken all the advanced classes and after getting approval from the TAM (Technical Account Manager) is allowed to take a 100 question closed book test with a 90% grade. ---- I've worked with a few and attended the Merc schools with many more, all of them can handle this problem you have.
Call that number and make sure you go into detail about how scared you AND YOUR PASSENGERS got. This is a problem that should have never happened and Mercury and their lawyers should want to address this issue. Don't ask about removing Axius, their mind will go straight to "this person needs a different boat" just like my mind did.
The other option is to start calling dealers asking if they have a master tech or a certified tech who has attended Axius classes.
It's not just the swapping of modules and controls that I'm worried about. At one of the Axius classes I took we had a guy in our group (we break into 4 person groups for the lab portion) who dealt with Axius on a daily basis back at his shop and during down time he was showing us all the crazy things he could make happen by plugging the wrong harnesses into the right places. Pretty wild stuff.
This is why I recommended finding a well trained tech to do an assessment of your boat.