Choosing The Right Mechanic

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LuvBoating

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Re: Choosing The Right Mechanic

Sorry, but we just happen to be Christians and say the word "pray"! As far as you statement below "pray for a new boat"..........seems rather silly to read that. But, then again, it probably seems pretty silly to read the word "pray" in a boat forum.

If you think praying will work then why not just pray for a new boat?
 

LuvBoating

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Re: Choosing The Right Mechanic

Just read this to my wife and her comment......."very nice, thank you!"
Just to let you know, I'm former Navy during the Viet Nam era. I to, right after I got out of the Navy, and still do, see way to much lacking in customer service and management in the civilian society. I believe that a business should keep their customers informed on the status of whatever. Great customer service definitely means.........REPEAT CUSTOMERS. A great repair job done also means the same thing!
Thank you for your post!

You know that show on the History channel called American Restoration with Rick Dale? I'm fairly sure he is where he is now because #1 he is good at restoring/rebuilding things like a mechanic does. What has put him over the top besides his obvious talent is his great customer service and his great patience with dealing with difficult/impatient customers. (we can all learn from that show)

I am a retired Air Force SMSGT and can tell you that customer service and management practices are severely lacking in the civilian world. I will say however, in the military we NEED those management skills and attention to detail, especially when you have the lives of young airman in your hands. With that being said, it's sad that there isn't better customer service in the business industry, but it is what it is.

My boat is in the shop as well, so far he has been open and honest and comes highly recommended by resort folk who have used him in the past. My only request has been to let us know our options and cost BEFORE he does anything. We have authorized for him to only take off the heads and tell us wheres he's at when he gets to that point (at his suggestion). I won't bother him again until we get to that point. (although the waiting is murder) I'm wondering if I should request a return date of around the 1st of August. Anyway LB, I understand where you're coming from. I've learned from your thread and hopefully others will too. After all, we are at their mercy and the best we can do is ensure we do our due diligence when choosing someone to fix our boats. Good luck!


Joe
 

Maclin

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Re: Choosing The Right Mechanic

The guy is not behind. None of your key milestones you mentioned are close enough in time to be in jeopardy.

On the praying thing, I just thought maybe you were not thinking large enough. Kind of like praying for a home run instead of praying for winning the game. Plus, what if the other customers pryaed also, who gets priority in the prayer answer queue. Maybe one of the others prayers WERE answered, and your engine got lost by design to help them get their stuff in and worked on.

Maybe if you met one or two of the other customers you think are getting priority and heard their stories you might think, Hey, their situation is way worse than mine, I am glad he is fixing them up ahead of me.

Customer service may be perceived as lacking, but you should meet some of the customers nowadays.
 

acarter92

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Re: Choosing The Right Mechanic

I own a small landscaping/hardscaping business and business is tough nowdays. Please don't down the guy for needing money down before he starts (to cover parts). When your small, cash flow is everything. I always require 30% down when starting a big job for a customer who I don't know well, nobody seems to have any money anymore, so they are much more likely to "screw" ya.

The dealer who is making the "big bucks" has enough money that if they get stuck for a few thousand bucks it doesn't even put a dent in their check book. A few thousand for a hurting small business could mean a lot. The guy never worked for you, how does he know your honest and will pay him.

All that aside. As a business owner, it sucks when the people are constantly bugging you and questioning everything you do. But they have every right to question me (it's their money), and I treat them well and respect that (even if I'm burning inside). Some people don't ask a single question on a $10,000 job, and others will nit pick every detail on a $300 job. As a business owner and operator one should be able to deal with both extremes of people without problems, niether type of person is wrong.

I wish you well in your not so good situation, hope it all turns out good and both you and the mechanic are happy.


We all know what "boat" stands for right?, B.ust O.ut A.nother T.housand

Austin
 

hostage

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Re: Choosing The Right Mechanic

There is a trinity when it comes to stuff like this: Cheap, Good, and Quick. The more of one, the less of the others, etc. I wonder how much this job would have cost at your dealers?

You could always tell him if he completes it by X time, you will give him a small bonus.

Right now I have a contractor working with me on my bathroom remodel. He is a nice guy who is good at what he does and is very cheap. He is moonlighting for me so this job is taking a while. When he works 1 day a week (sundays) it ammounts to a 2 month remodel, which would normally be about 1 week.

Regards,

Hostage
 

Lakes84

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Re: Choosing The Right Mechanic

Here is a great thread on choosing the right mechanic. Lots of great info.

Joe
 

LuvBoating

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Re: Choosing The Right Mechanic

UPDATE: I went over to the mechanic's shop yesterday to take some photos of the new block. The mechanic wasn't there, but his assistant was. The block was sitting on an engine holder so I started taking some photos of it. I asked the assistant if he could turn the engine over so I could get some photos of the other side and he seemed rather "put out" by my request, but did it anyway. I asked the assistant a couple of questions concerning the block and he didn't act too happy to answer me, but did. The assistant told me that he was about to start working (putting together) the engine very shortly (after I left).
Later on, the mechanic called me at home and started kidding around about talking to his mechanic and told me that his mechanic got a little pissed at me for talking to him/asking him a couple of questions. I told him that we wanted "before and after" photos (old block and now the new one). Guess he never had someone take photos of something he ordered. Oh well, that's the way my wife wants it.
Anyway, we will wait a week and then call him to see how things are progressing.
 

ricohman

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Re: Choosing The Right Mechanic

I'm a former GM mechanic, but I guess I will always be a mechanic. The service writers would be the liaison between us and the customers. Most mechanics do not want to talk with customers while they are working on their cars. They were not allowed in the shop without being accompanied due to liability concerns.
I've seen some people come in to take pictures of their vehicles before work started. These would be the vehicles that would have to be eventually assigned to someone once the word spread that the owner was taking all kinds of pictures.
Now, I've had people take pics of Land Cruisers I've restored for them or installed new motors, trans/transfer ect as they wanted to document their hobby. I find no problem with this type of thing. But some do. Just saying.
 

oldjeep

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Re: Choosing The Right Mechanic

Just wow - can't believe that this guy hasn't put all your stuff in a box and sent you home with it yet.
 

V153

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Re: Choosing The Right Mechanic

Just wow - can't believe that this guy hasn't put all your stuff in a box and sent you home with it yet.
I know a few mechanics that would put the OP in the box too?

In my business we call it "No rush, rush syndrome". Customer'll tell us he's in "absolutely no rush", then call me 3 days later for an update ...
 

Maclin

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Re: Choosing The Right Mechanic

In my opinion, asking to turn the engine over on the stand went a step too far, puts the shop person in a bad position, pun intended. If he was not the one working on it and the mechanic responsible found out it had rolled without his Okay then someone would get a butt chewing. None of my shop sharing buddies would touch anything any of us had on a stand without a call, just sayin'. Your wife is pushing it some, and to no good end. Do what you have to there to keep the quiet, but no need to give the play by play here unless you want some opinions.
 

ricohman

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Re: Choosing The Right Mechanic

Why did your wife want pics of the "other" side of the engine? What is she looking for?
Even with a short block you are getting all the pistons and crank. Maybe she wants to see if the oil pump is properly installed? Is she a mechanically minded enough to tell something is not correct by looking at the photo's?
 

LuvBoating

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Re: Choosing The Right Mechanic

Another Update: Called the mechanic yesterday AM (been a week since I talked to him), but had to leave message asking how our engine was doing. I know he had to transfer things from the old engine to the new block, plus put on the new "tin" (timing chain cover, valve covers, oil pan) and new oil/oil filter. Anyway, didn't hear back from him and after a few hours, called him a couple of more times, but no answer, just a recording (didn't leave a message). My wife got a little frantic wondering why he hadn't returned my call and told me to go to his shop. I went, but it was closed up with nobody around. Our boat was sitting there, but I also noticed three other boats sitting by the shop/garage door as well. They had their drive and outboard off. Was he working on other people's boats now, instead of engine/boat? Curiousity flew!


Wife had me go back over this morning and he was there! He told me he got my message, but didn't have time/forgot to return my call. Hummmm, ok (I guess). Actually, it didn't look like he had any intention of returning my call! Anyway, he told me that he had to fire his assistant. Now, since he was the only mechanic now, he had to do everything (clerical, picking up parts and mechanic work) and told me that the job would take a little longer than he thought. I asked him how the engine was doing and he said "it's all together and I've had it running once". I was estactic (happy) and he asked me if I wanted to listen to it run. I said "sure". He showed it to me and sure enough, it was all together on a cart he uses for starting/testing engines. At first, he had a hard time starting it b/c his battery was too low and his remote starter wouldn't work. He hooked up starter cables from the battery to a truck and started it that way. It started up, but he said he need to "tweak" a few things. He told me he put new plugs in it. I did notice a wire hanging down that was suppose to be connected to the alternator and asked him about that. He said the post that that wire slides onto broke close to the alternator (corroded). Actually, two wires slide on to that post and are held with a nut. He said the wire hanging dow is the one that re-charges the battery. He highly suggested that we buy a new alternator, so we are. Give him $175 cash tomorrow.


When I heard the engine running, it sounded like an engine for a performance boat! But, he told me it won't sound that loud after it's back in the boat. He also told me that the boat would be ready in 2 to 3 weeks at the max.
Thanks for reading this.
 

KFS

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Re: Choosing The Right Mechanic

ife and I would much rather him have everything in one spot, but when my wife left him a cell message POLITELY asking him to move our manifold/risers more to the back of his shop (they were by the garage door), he got upset and told me "nobody tells me how to run my shop or my business!".

What right do you have to tell someone how to organize their business? I don't think you're helping your cause with this mechanic by nit-picking how he does things. I'm sorry, but you do sound like a difficult customer.

I mean this in only the nicest "I would say this to a friend" tone but I kind of agree with this. While your wife's concern may be valid, I think attempting to tell him how to organize his work space crossed a line. I may be misunderstanding what she/you are asking them to do/prove/show but it "reads" like you are putting him on the defensive. That's not a way to build a relationship.

In our case we picked one to do some check-up/check-out work. Cleaning, light maintenance. How he treats and responds to us - and cares for our investment while it's in his care - will help us decide whether we want to trust him with more as needed.

They initially got our business when, in the process of buying this boat, I called the Marina fully expecting to hear a voice recording (I wanted their hours). I was shocked when the mechanic answered, after 9:00 p.m. on a Sunday night.

Good luck with your repair. I hope this turns out to be one of those situations where the mechanic is a mechanical genius.
 

LuvBoating

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Re: Choosing The Right Mechanic

Besides the owner (a mechanic as well), he only has (had) one mechanic working in his shop. When my wife requests (ok, tells) me to do something for her, I always say "your wish is my command!" with a :)
I think this mechanic (owners assistant), was pretty frustrated at all the work he had to do. The owner couldn't afford to hire another mechanic, if fact, for whatever reasons, the owner told me today that he had to fire his assistant.

In my opinion, asking to turn the engine over on the stand went a step too far, puts the shop person in a bad position, pun intended. If he was not the one working on it and the mechanic responsible found out it had rolled without his Okay then someone would get a butt chewing. None of my shop sharing buddies would touch anything any of us had on a stand without a call, just sayin'. Your wife is pushing it some, and to no good end. Do what you have to there to keep the quiet, but no need to give the play by play here unless you want some opinions.
 

KFS

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Re: Choosing The Right Mechanic

Besides the owner (a mechanic as well), he only has (had) one mechanic working in his shop. When my wife requests (ok, tells) me to do something for her, I always say "your wish is my command!" with a :)

I'm sure she's wonderful and lucky to have you - a great guy - but remember your mechanic doesn't feel the same way about her. ;)

He may be feeling harassed and pressured and while I know you want the job done - I would caution against making him think that a) he needs to rush and/or b) he doesn't WANT you as a return customer (or has already lost that possibility). Neither option will induce him to do his best work.
 

LuvBoating

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Re: Choosing The Right Mechanic

We're not sure how he feels, but he does want to get the job done and get paid..........he told me that yesterday. Only thing is, when he has to pick up parts or delivery something, nothing gets done right now b/c he doesn't have a shop mechanic anymore. Until he hires another guy, repairs, including getting our engine job done, isn't going to happen to quickly.
Our relationship with him is good.......he had no problem starting up the engine for me yesterday. In fact, when he was having a hard time starting it, I told him "don't worry about it, I believe you that it runs", BUT, he still went ahead and started it. When he told me that we need a new alternator, I asked him if he had the capital to pay for it. He acted unsure, so I told him that we'd give him the cash for it. We shook hands before I left and I said "great job" to him.

I'm sure she's wonderful and lucky to have you - a great guy - but remember your mechanic doesn't feel the same way about her. ;)

He may be feeling harassed and pressured and while I know you want the job done - I would caution against making him think that a) he needs to rush and/or b) he doesn't WANT you as a return customer (or has already lost that possibility). Neither option will induce him to do his best work.
 

BoatDrinksQ5

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Re: Choosing The Right Mechanic

Since seems like you are going to be working with the guy the most - I would shoot for the good cop/bad cop story, just tell him your sorry for being such a hands on customer, but your wife is making you - and who are you to question the boss. haha.

I'm sure he might even get a chuckle out of it, especially if he is married.
 

Maclin

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Re: Choosing The Right Mechanic

Your pressure on the assistant that day at very least added to the problems at the shop and at most may just be the incident that put him over the edge. Everything you have done so far at the wife's behest has only added to your delay time. I would have to let her know that her pressure applied thru you is most likely the cause of these latest delays.
 

DB Cooper

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Re: Choosing The Right Mechanic

We're not sure how he feels,

I think we all know how he feels...but hey I know my wife can be the same way. I once had a new car sales manager tell me that my wife is a "tough negotiator" with a smirk as he told me. I knew what he was saying she's a b***h to deal with, made me proud, I bring her in when I need something to happen.

I think this is a learning experience, I do not think the mechanic has done anything wrong. If you want fast service on a large job you do not go to a one man shop. Now, you didn't know that this was going to be a large job but it ended up being and now you just have to suck it up and accept the situation.

You are lucky that you never got stranded on the water with that engine. Looks like the first shop knew you needed a new engine all along. I would have the guy check your transom and stringers before putting everything back together. Be a shame to put all this money into this boat to find out shortly after there was rot.

As far as the timeframe goes, you live in Florida with a long boating season, you will be back on the water long before your season ends.
 
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