Customer Service as it should be!

[Silvertip]

My Navman 2100 fuel flow monitor took a dump on the first day of a week long fishing trip during which I logged 175 miles. I rely on that instrument heavily because a very inaccurate gas gauge always leaves me guessing how much fuel is really in the tank. Attitude of the boat, especially with long shallow tanks make the fuel gauge needle dance around so much its virtually worthless (except when totally full or totally empty). Some of you may know that Northstar bought Navman so late Sunday I dropped an e-mail to Northstar describing my problem and Wednesday they requested ship to info and today (Thursday) I get another e-mail indicating the new transducer is on the way via UPS. The unit was under warranty but the manual didn't indicate that which was the reason for the original e-mail. So the long and short of this is, Northstar Customer Service gets five stars for excellent service and should the need arise, I will certainly consider other of their products.

 

[LORDY611]

Re: Customer Service as it should be!

It's always good to hear from happy customers. I'm in customer service myself, and few and far between are calls/emails from customers just to say Thanks or "Got my stuff as you promised, right on time and the quality is great". The flip side is that it is nice to know that some customers actually realize that someone went above and beyond, not just expected that someone would get in their personal car to drive 3000 miles to replace their broken butter dish.
You should drop 'em a line to express your opinion of their service. Some poor schmuck will appreciate it.

 

[rickdb1boat]

Re: Customer Service as it should be!

That's good to hear now days when Customer Service isn't so customer oriented...

 

[Silvertip]

Re: Customer Service as it should be!

There have been several e-mails between us and they are fully aware how I feel.

 

[Texasmark]

Re: Customer Service as it should be!

Morse-Teleflex went well above and beyond the call of duty for me on a steering cable and I certainly thanked them for it.

Iboats was immediately responsive to me also on a damaged bimini top support (which happened to be the mfgr's fault).

I'm a believer. Do bad and get the lash. Do good and get the attaboy(girl).

Mark

 

[tashasdaddy]

Re: Customer Service as it should be!

i totally agree, that's why i recommend laingsoutboards.com for the older motors, fast, reliable, cheat shipping, far surpasses ishopmarines services.

 

[pjrogers]

Re: Customer Service as it should be!

And I'll add a boost for Dockside Marine in Kelowna, B.C. We bought a used Sea Ray there this Spring, and a couple of months later one of the boat's Mercury Marine batteries died. I called to see whether Dockside could tell, from the battery's serial number, whether it was still under warranty. The service department said never mind all that, bring BOTH batteries down, and we'll replace 'em with new. And that's what they did. Wow.