Do you think we would get Bayliners attention if:

thepicturelady

Recruit
Joined
Jul 11, 2008
Messages
1
OK, so we bought a brand new Bayliner 195 Runabout in July 2006 and have had nothing but problems from the moment we entered the dealership (see the list below). The dealer has been decent to us, agreeing to fix all of the problems. Only problem is, the dealer has had our new boat in there possession for repair more then we have had it. This summer everything started great...launched the boat with out a problem...untill a warning buzzer sounded about 5 min. later. We immediately got off the water and checked the fluids. It seemed the drive line fluid was empty. The local marina (not our dealer, we are out of town on vacation) gave us some to put in it and told us if we have to refill it soon then we have a problem...well we have a problem, we had to refill it. And that is not all!! We were pulling the kids in a tube and just began to accelerate "CRACK"...the fiberglass around the ski ring on the back of the boat busted! So now, three summer in a row the boat will be in the shop not being enjoyed by our family on the water.

So back to my question, do you think we would get Bayliners attention if we drove home next week (over 500 miles and across two states) with pictures of lemons and "Lemon" written all over the boat.
Now I know sometime people get lemons, it is inevitable - I have seen it happen before - but usually the manufacture backs there product and steps up. We are tied of getting our still new, hardly-used, boat fixed. We want action from Bayliner!! The New boat needs replaced!

Do you think that will help or hinder us?

Only some of the problems we have had:

When picked up from dealer:
Trailer was badly rusted all over: Now have new trailer- Dealer had to replace axle on new trailer (the trip home (90 miles) balded both tires), new axle was welded on cricked and must be fixed.

The seal around the window was falling off.

About two miles from Dealership Motor cover flew up ripping the bimini to the highway cracked the fiberglass on the boat. We now have a new bimini top, however hardware was not replaced. We purchased pit pins from dealership and they don't fit! We must use screws and bolts if we want to use the bimini. Dealer ship had to add snaps and straps to all of the cushions on the boat. Cushion by motor cover cannot be used- it will fly out so we must leave it at home or leave it in the truck when we go.

The reason for the motor cover to open destroying the bimini- it was warped badly! Also the glove box lid was warped so badly it would not close properly. Motor cover has been replaced.

Also, upon further inspection we found a defect in the clear coat or fiber glass on the port side of the boat and the rivets around the boat holding the rubber bumper in place were broke. That since has been fixed.

NOTE: All the aforementioned problems were before we ever had the boat in the water.

Also, the gages did not work properly when we finally got to the water. When the motor was all the way down the trim gage still read 3/4 or sometimes 1/2. The gas gage would not respond. Both gages have since been fixed, however the gas gage is faulty again.

There was a terrible wobble to the boat when it was running, we immediately called the dealership and requested that we continue with our weekend and they would fix it during the week. We took it to them during the week and they told us they could not recreate the wobble...but by spinning the propeller by hand you could visible see it was not turning in a perfect circular motion. So we had to take it back to them. We now have a new propeller and no more wobble.

This is a condensed list...there is more lots more!!

Should we have to deal with these problems with a brand new boat? If anyone has any suggestions on actions we should take please post!

Thanks,

Boater Frustrated with NEW Bayliner. :mad:
 

azlakes

Senior Chief Petty Officer
Joined
Jul 8, 2007
Messages
720
Re: Do you think we would get Bayliners attention if:

... no doubt it would tick me off too. what has corporate said about all this? can you send a certified letter with meticulous detail, work orders, dates, receipts, etc.. to BL's PR with all that has gone poorly since you bought it new? your Lemon idea will garnish attention but only if you put it on YouTube.

best of luck
 

rondi

Petty Officer 2nd Class
Joined
Oct 16, 2006
Messages
102
Re: Do you think we would get Bayliners attention if:

That's incredible!
I bought my 05 Bayliner 175 in the summer of 2005. I have not had 1 single problem. All I have done is change the oil. Over 200 hrs. It runs better now than it did new.
 

BAYLINER185

Chief Petty Officer
Joined
Jul 30, 2007
Messages
474
Re: Do you think we would get Bayliners attention if:

I have a brand new 07 BAYLINER 185 and it hasnt had 1 single problem to date.


On re reading your post

I have a simple solution for you. some of your problems are the DEALER!

You need to find another MERCRUISER DEALER and deal with them for motor and drive problems. As for your BAYLINER specfic problems you need to deal with where you bought it. I would NEVER be working with them for service as its pretty clear that they dont know what they are doing OR your boat NEVER got looked at when they took delivery.

THE DEALER installs the props and checks the gauges and does A LOT to a boat when they take delivery of it from the factory so if its got problems its because they never looked it over!
 
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