saumon
Lieutenant
- Joined
- Aug 2, 2004
- Messages
- 1,452
Hi,
first of all, I'm a long-time member of this board and, with a projet undergoing on my boat, I choose to place an order for parts with iboats.com; man, what a mess!
On January 19, I placed the order online for two 25 ft 2-gauge battery cables (Mallory part #9-11200 and 9-11201) and, on February 2nd, I received a package containing two tools that I never ordered (Mallory 9-79824 Stepless Clamp Pliers and Mallory 9-79825 Gimbal Brg Installer).
So, on February 2nd, I wrote to a customer service representative (Peter) to notify the problem and, two days later, he responded "Sorry, we do not ship internationally"!!! I wrote back asking of what he was talking about and never heard from him. I then call on February 6th and ask for a customer service supervisor (Jarom) and explain him the problem, as the previous representative is clearly clueless.
He deduct that a mismatch probably occur with their customs broker but, unfortunately, the items I want were now out-of-stock! They should get them in 10 days and ship them. The 18th of February (12 days later), I emailed him to check if they receive the cables but didn't get any answer. On the 22nd of February, I called and was told, after asking for him and giving my name, that he's on his lunch hour! I then leave a message and he, of course, never called back!
I don't want a rebate, a refund or anything else, I just want my cables (or any equivalent substitute, i.e 50 ft of 2-gauge marine cable) to complete my work!
At first, I was ready to believe in an honest error but I begin to think that they didn't have the items in the first place and try to send me any two other items. What was the chance that the items I ordered were the last two they have before being out-of-stock? And that the tools that I receive by "mistake" were also two consecutives parts numbers, like the cables I ask for? And to never get any responses, even after multiple calls or email...
It looks fishy...
Any ideas? What else can I do?
first of all, I'm a long-time member of this board and, with a projet undergoing on my boat, I choose to place an order for parts with iboats.com; man, what a mess!
On January 19, I placed the order online for two 25 ft 2-gauge battery cables (Mallory part #9-11200 and 9-11201) and, on February 2nd, I received a package containing two tools that I never ordered (Mallory 9-79824 Stepless Clamp Pliers and Mallory 9-79825 Gimbal Brg Installer).
So, on February 2nd, I wrote to a customer service representative (Peter) to notify the problem and, two days later, he responded "Sorry, we do not ship internationally"!!! I wrote back asking of what he was talking about and never heard from him. I then call on February 6th and ask for a customer service supervisor (Jarom) and explain him the problem, as the previous representative is clearly clueless.
He deduct that a mismatch probably occur with their customs broker but, unfortunately, the items I want were now out-of-stock! They should get them in 10 days and ship them. The 18th of February (12 days later), I emailed him to check if they receive the cables but didn't get any answer. On the 22nd of February, I called and was told, after asking for him and giving my name, that he's on his lunch hour! I then leave a message and he, of course, never called back!
I don't want a rebate, a refund or anything else, I just want my cables (or any equivalent substitute, i.e 50 ft of 2-gauge marine cable) to complete my work!
At first, I was ready to believe in an honest error but I begin to think that they didn't have the items in the first place and try to send me any two other items. What was the chance that the items I ordered were the last two they have before being out-of-stock? And that the tools that I receive by "mistake" were also two consecutives parts numbers, like the cables I ask for? And to never get any responses, even after multiple calls or email...
It looks fishy...
Any ideas? What else can I do?
