Fair Payment Question

[rickdb1boat]

Re: Fair Payment Question

DHP<br /><br />Makes sense!! The dealer just assumed the motor went out and put a new one in and it worked. Nothing else to convince them anything else was wrong. Now they just need to find out what the real problem is. It's up to the dealer to decide if he wants to keep this customer happy and have him return for service later on, by giving him a break on the last motor or at least the labor for finding out why they are going out. Now if the owner said he had been having previous problems with the motor(Sometimes worked, Went up slowly, Ect), then they of course should have troubleshooted it right then. Up to the dealer if he went in and said the motor is dead and can you replace it, which the dealer did...

 

[DHPMARINE]

Re: Fair Payment Question

Thanks Rick,I just felt the dealer was doing his best,and we were jumping to the wrong conclusions by saying he should pay for all these motors.<br />As for keeping customers happy.....Just next day aired two $4.00 parts we goofed up on...to get them for the customer.Probably cost us $10.00,but we goofed up,and we just have to make it right.Or as right as we can.<br />DHP

 

[rickdb1boat]

Re: Fair Payment Question

DHP<br /><br />Good to hear there are honest dealers out there. The more the better. I have a great dealer that helps me with questions and parts that I need, although I really have not had any problems with my motor(Thank God). But it's nice to know that a dealer will go the extra mile to keep and satisfy a customer. Heck, I'm on a first name basis with the one I deal with and I didn't even buy my motor there and he still provides me with great info and any updates there may be for my motor. Case in point, I just changed my water pump and before I did it, I got some great advice from member "OB" about an updated impeller and other improvments that should be made. So I went to the dealer for the water pump and he also comfirmed that their was indeed changes that I needed to do and explained them to me in detail. All this without me even asking first. He brought it up before I could say a thing. To me, that is priceless and if I ever need major repairs, guess where I'm going.....

 

[rodbolt]

Re: Fair Payment Question

hello<br />for some background I gotta ask a few questions. 1 is what type of trim and who made it? 2 is was the replacement motor new, used, oem or aftermarket? 3 is the wiring a botch job?<br /> I see many buggered wiring jobs and bogus battery cables with half dead batteries then the people wonder why the solinoids are sticking and the trim relays weld the contacts colsed and that will burn out motors.I am a trained professional and I deal with this everyday. I started on one this morning that has a bogger wire job on a 1989 200 ev. and its all CUSTOMER neglect. the alarm horm wont work. the clamps on all the oil lines are broken, the flywheel magnets are loose the t-stats are missing, one battery is dead and the terminals are all green and gooey and the reason he brought it in was because it would not pump a strong tell tale on the flusher but otherwise its running good. so should the marina pay for the replacement? its hard for me to judge by the information given. ARCO will usually stand by the product as well as OEM and rapair. you may have to pay the labor if its a defective motor if th4e motor is not defective the marina should but who knows anymore.<br /> good luck and keep posting

 

[mellowyellow]

Re: Fair Payment Question

if the dealer did not replace it for me for free,<br />I certainly would never use them again...<br />a total lack of troubleshooting/testing is bad<br />enough, not taking responsibility is total BS.<br />my local wrench just rebuilt my '76 motor to fix<br />a sticky actuator instead of selling me a new one.