Re: Is our society getting TOO careful??
Its all about making judgements. Sometimes we go overboard, sometimes we don't. Sometimes we think reactions are too severe, when they are not. The McDonalds case that Tim cleared up with the correct information, is a good example.
Big settlement for spilled coffee ... naw, can't be fair! Coffee can't do that, right?
Well, let me add to Tim's information. I once knew a woman who worked in a Wendy's, which had similar procedures concerning coffee temperature. She accidently dropped an urn of freshly brewed coffee, which broke when it hit one of her feet. The coffee burned her foot, through shoes and socks, so badly, that she nearly had to have it amputated. In fact, the only reason why she didn't lose the foot, is because she refused to let the docs take it off. She fought a battle for about a year trying to save it, because of poor circulation caused by the burns, plus the burn themselves. The docs did manage to save the foot, but it wasn't easy. I haven't seen this woman in years, but the last time I did see her, she still couldn't walk normally. That was a couple of years after the accident.
So, does HD over-react? Given the fact that big box home improvement stores are actually considered to be working warehouses, I don't think so. I also don't think so, because I used to send workers to fork truck training classes and got certified along with one of the groups. All I can say is, take my word for it and TD's word for it - you don't want to be anywhere near a fork truck or shelving system if something goes bad!
Keeping customers away from danger areas is smart and HD knows that through prior bad experience. At least they have fixed their problem and won't get their corporate hineys handed to them in court, for not fixing a known problem, like Mickey D's did.
