Lowrance 1st experience and customer service

donberry

Petty Officer 3rd Class
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Dec 27, 2010
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FWIW - I was in the market for a fishfinder/gps/chart plotter and researched it quite a bit. The Lowrance HDS models were the ones that seemed to have everything I was looking for, but I did read a whole bunch of posts where people talked about how bad the customer service is and they would wait on the phone for hours just to talk to someone.
After much thought and research, I decided to bite the bullet and get the Lowrance HDS-5 (yea, I know, I will wish I had a bigger screen)
When I was installing it, uh-oh, I had a question already that I couldn't find an answer to - here we go I thought. I called the 800 number and within 5 minutes I had a live person on the phone telling me everything I wanted to know.
Don't know if I was lucky or if they have just gotten better, but it was not an issues at all for me. I would have to give them an A+.

1st experience - One of the main reasons I wanted a new ff/gps/ chart plotter was for the chart plotter. I am new to the main lake I fish at which is Tims Ford in middle Tennessee. It is around 10,500 acres with like 246 miles of shore line. I guess if you grew up on it or have been on it a lot it isn't that hard to get around, but in the day time I was getting confused, at night time I ended up having to use google earth on my phone to find my way back to the boat dock.
1st day I installed it I headed out about an hour before dark, mainly just to play with my new "toy" (this is not a toy). It came with the inland lakes loaded already, so I had a nice map of the lake and took off for some areas a fair distance away which I had not been to by boat yet as I didn't want to get lost.
I am sure any chart plotter with maps installed would do the same, but the chart plotter alone was worth the money($700). Of course it was still daylight out so that made it pretty easy. I tinkered around for a couple of hours and it ended up being around 10:00 pm when i decided to head back. There is no possible way i could have ever found my way back without this - I am serious - zero chance. Go to google eearth and look up Tims Ford lake in Tennessee. Tho it looks like a giant river (it basically is), especially at night, all of the shoreline looks the same and you can not even see many of the turnoffs until you are right on top of them. All of the creeks look the same to me.
Enter the HDS-5. A bigger screen would have been nicer to set my route, but it still only took me minutes to set up about 10 legs for the trip back home. I ended up having some boat trouble while I was out and my Nav lights kept blowing fuses, so all I had were the black lights on the rub rail of my boat. Fortunately the moon was out, but man, it could not have been any easier. I love this thing. Never a thought about where I was going and if I made a wrong turn. No one else was out on the lake so I was going around 30 mph as I had set up all of the legs in the route so I stayed in the main channels, never having to get close to shore.
Even if it is not the Lowrance, if you do not have a chart plotter, get one. They are worth their weight in gold unless I guess you are on a smaller lake you know very well.
I still need to work on my sonar reading skills, but I am going to give this unit a 5 star rating so far and that includes customer service, which is something you don;t see too often on a Lowrance product.
I ended up going with the 5" screen because I figured if I ever do get to upgrade to the LSS-1 module, I will get it in a package with another HDS-5 and would end uo with as much screen real estate as the 10" version, yet still have less money in it. I'm not the richest fisherman around tho so I imagine it will be quite a while before I can do something like that, but in the mean time, I am really, really happy. Without the HDS-5, I could still be on Tims trying to find my way home. Now I just need to go find some structure....
 

dingbat

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Nov 20, 2001
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16,883
Re: Lowrance 1st experience and customer service

I'm glad you like your new unit. Its a good unit for the money

Never a thought about where I was going and if I made a wrong turn. No one else was out on the lake so I was going around 30 mph as I had set up all of the legs in the route so I stayed in the main channels, never having to get close to shore.

Since you where running 30 mph at night, I assume you have the version with maps that show you all the floating debris and the boats with improper lighting? :rolleyes:


I will get it in a package with another HDS-5 and would end uo with as much screen real estate as the 10" version

The area of the 10? screen is 4 times larger than a 5? screen
 

donberry

Petty Officer 3rd Class
Joined
Dec 27, 2010
Messages
94
Re: Lowrance 1st experience and customer service

Since you where running 30 mph at night, I assume you have the version with maps that show you all the floating debris and the boats with improper lighting?
You have apparently never been on Tims Ford Lake. Go 10 feet from shore and you are in 50+ feet of water. I would say the average depth all the way back was 100 feet. 30 mph is not fast on that lake at all. If anyone is out at night they are fishing and that is when the guys with the real fishing boats come out - would make me look like I was sitting still.

10" would have been great, but alas I am on a fixed income and $2500 is a whole bunch of money to me. Instead, I can use a 5" screen for a year or so until I get the money for another with side scan. As it is, I paid $250 less for my Lowrance then I did for my entire boat.
 

bruceb58

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Mar 5, 2006
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30,751
Re: Lowrance 1st experience and customer service

30MPH at night? Sorry, that is just plain irresponsible. What would happen if you came upon a disabled boat that for some reason didn't have its lights on?

Should we move this thread to stupid humam tricks? This is just unbelievable.
 

j_martin

Admiral
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Sep 22, 2006
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7,474
Re: Lowrance 1st experience and customer service

30MPH at night? Sorry, that is just plain irresponsible. What would happen if you came upon a disabled boat that for some reason didn't have its lights on?

Should we move this thread to stupid humam tricks? This is just unbelievable.

He said the moon was out. After your eyes adjust, even my old eyes can see unlit boats, and properly lit boats are easily seen miles away. Debris or shallow water isn't a problem on that lake.

My boat won't even operate reasonably at under 30 mph.

Fog, and other visibility limiting circumstances of course change all that. I've seen (or rather heard) high powered boats going 100 in the fog. That, of course, is criminal.
 

bruceb58

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Re: Lowrance 1st experience and customer service

He said the moon was out. After your eyes adjust, even my old eyes can see unlit boats, and properly lit boats are easily seen miles away.

This is what he says:
There is no possible way i could have ever found my way back without this - I am serious - zero chance. Go to google eearth and look up Tims Ford lake in Tennessee. Tho it looks like a giant river (it basically is), especially at night, all of the shoreline looks the same and you can not even see many of the turnoffs until you are right on top of them. All of the creeks look the same to me.
Maybe its me but reading this, it doesn't sound like he could see very well even with the moon out.
 

dingbat

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Re: Lowrance 1st experience and customer service

You have apparently never been on Tims Ford Lake. Go 10 feet from shore and you are in 50+ feet of water. I would say the average depth all the way back was 100 feet. 30 mph is not fast on that lake at all. If anyone is out at night they are fishing and that is when the guys with the real fishing boats come out - would make me look like I was sitting still.

What does the depth of the water have to do with anything? :confused:

A know a guy who was is 1800' of water and hit a partially submerged shipping container floating 15 miles off the beach. Several years back, I just about hit a full sheet of plywood that was adrift in the shipping channel that wasn't shown on my chartplotter.
 

donberry

Petty Officer 3rd Class
Joined
Dec 27, 2010
Messages
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Re: Lowrance 1st experience and customer service

wow, point was Lowrance seemed top have good customer service and I love a chart plotter.
The moon was out. I could see EVERYTHING very well. The ONLY time the moon was not a huge giant flashlight was if I got close to shore and it was behind the tree line.
As for submerged shipping containers, logs, boats etc - come on. Have you ever been to Tims Ford lake ? Maybe, just MAYBE a stranded boat with no lights, but as I was in the middle of the lake with the moon, I would have seen him a long ways off. On the off chance I couldn't see him (very, very doubtful), I would hope he had a flashlight, lighter, whistle or something when he saw me coming. As he would have seen my a LONG ways away with my black lights and it would have taken me upwards of 5-10 minutes to get to him - if not longer, I would hope he would be smart enough to blow a whistle at least.
I would bet my boat that if any of you were out on Tims Ford at night, with the moon almost full, you would probably be going faster then I was.
I was out on Tims a couple of weeks ago with a guy who has a real bass boat - problem was it only had one little windshield for him. I asked him to stop so I could get my jacket because going 50 mph, I was getting cold.
I am a very, very cautious person as I am a disabled vet and even hitting wakes hard hurts me0, and not once going 50+ at night did I ever worry about hitting anything etc.
Maybe you need to google Tims Ford and check it out on a map. It is basically a long river, approx 246 miles of shoreline. If I went 10 mph it would take me over an hour to even get close to where I was going.
If you happen to be in your boat, stranded in the middle of the lake with no power so your navigation lights are not working -= well, shame on you for not having another light source and a whistle. I would say you shouldn't be out on the lake if you aren't prepared.

Come on down to Tims on a moon lit night, or even a 1/4 moon if tghe sky is clear and I will take you for a ride (I can find my way around everywhere now that I have a map). I can promise you at no time will you ever feel the least bit uneasy about the speed at which I drive.
If we are headed over to Lost Creek or maybe to the State park, I would guess you may want me to drive faster then 30 if you are a fisherman and wish to get there. Of course chances are you have a real bass boat and would pass me like I was standing still.

Hard to believe you think I am out there speeding around the lake blind, past stumps , boats etc. Even though i could see it a half mile away, I slowed down and went under the bridge at about 5 mph.
I guess next time i will just use my trolling motor back to the dock at night. may take me a day or 2 to get there, but I won't be running into any old shipping containers that some how happened to suddenly appear out of no where on a inland reservoir where there is zero shipping traffic. Most dangerous thing on Tims are jet skis -
Say what you will, but I am very, very comfortable with my safety habits when I am in a boat whether it is day or night.
Geesh.
I still giove Lowrance a thumbs up as my only experience with them was very good (answered the phone in under 5 minutes, probably closer to 3) and now I know for a fact that no matter where I am on Tims after dark that I can find my way home and not have to get out my phone and use google maps to find my way back to the dock. I can even set up the route so I stay in the middle of the "lake" so I know I am always not even close to any structures (except those shipping containers that maybe a ufo dropped into the water).
Feel Free to go HERE and zoom in. Now imagine you are on one end of the "lake" headed to the opposite end. I would say the average depth in the middle, where I stayed, is around 110-120' until the very end when I cut off to Little Hurricane Creek and went back to Pleasant Grove. It was probably only 80+ feet there.
Believe it or not, I wasn't actually going 30+ as I rounded the last couple of corners to the dock. But you can bet i was when I was in that long straightaway - probably doing closer to 35 as my top end is only about 40.
I am just a dangerous guy, living on the edge
 

bruceb58

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Re: Lowrance 1st experience and customer service

Met a guy that was going fast out in a bay up in the San Juan islands in Washington. Hit a log and tore his outdrive off. Was too dark to see the log. Boat instantly filled with water but still floated. Was a few hours before someone found him.
 

donberry

Petty Officer 3rd Class
Joined
Dec 27, 2010
Messages
94
Re: Lowrance 1st experience and customer service

I knew a guy who bought a really nice bass boat after saving for a long time. He went out fishing 2-3 times a week. One night he never came home, found his boat empty. He had some how fallen in (which is one reason I like fish and skis, it gives me a barrier between me and the water).
I've watched many a boat wrecks on youtube.
Me going 30mph after dark on Tims Ford was not dangerous in the least - well, no more dangerous then doing 35 in the day time as any time you get in the boat, even on the dock, there is some danger.
I must say I really regret this post semi-praising Lowrance customer service and how much I love my chart plotter so I can now find my way around the lake - be it day or night.
Never thought I would have to get defensive about my driving - especially since no one has apparently been on Tims Ford lake and obviously has zero idea what it is like.
Sure I could hit something - but I stood just as much chance of hitting something even if it was still daylight.
 

dingbat

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Nov 20, 2001
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Re: Lowrance 1st experience and customer service

Donbarry,

All I'm trying to say is a chartplotter don't make you superman and ***** happens. Take for that.
 

donberry

Petty Officer 3rd Class
Joined
Dec 27, 2010
Messages
94
Re: Lowrance 1st experience and customer service

and I apologize for getting grumpy and defensive, but all I was saying is how great it is to have maps on my ff so I no longer get lost on the lake.
Some how that turned into I am speeding thru water that for some reason is not lit up brightly by the near full moon and am a danger to everyone on the lake and an accident waiting to happen.
I guarantee you that if anyone posting how dangerous and reckless I am was with me on the boat, they would not have given a thought to me going 30 mph, but suddenly I am not able to see, there are disabled boats all over the lake with no lights and I may run into floating shipping containers - or even hit a stump in 100+ feet of water that anyone who has ever been on the lake knows is not there, except at approximately coordinates 35.13.44.58 86.12.29.20 which is well known to everyone because that is about the only place on this side of the lake that does have a very shallow area in the middle of the lake and even has a couple of trees there. Of course since it is right at where I enter the main channel from Little Hurricane Creek, I not only know it well but I have it marked on my gps because at night time it was confusing to me as all of the shore line looked the same.
Hence the chart so now I know exactly where I am at and no longer have to worry about finding my way home.
 

bruceb58

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Re: Lowrance 1st experience and customer service

I have no idea how long you have been boating...1 year...5 years...10 years...One thing you learn as you keep on boating is that if something can go wrong it will go wrong. I have been boating over 30 years and learned from other peoples experiences along the way and it has helped me keep safe. Keep an open mind to other people's advice is all I have to say.
 

TerryMSU

Senior Chief Petty Officer
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Jul 31, 2007
Messages
743
Re: Lowrance 1st experience and customer service

Don:
I am glad that you are happy with your Lowrance. But at least here in Michigan, 30MPH after sundown is just plain ILLEGAL (lights or no lights). If you ever were in any sort of accident with you boat under those conditions, they would throw you in jail (if they could even find your remains).

TerryMSU
 

jhebert

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Jul 24, 2005
Messages
903
Re: Lowrance 1st experience and customer service

Thanks for the information about the prompt attention you received from Lowrance when you called them for free advice on their free long-distance telephone line. There was a time when there was something of a cottage industry of folks who would go around to every website where Lowrance was ever mentioned and bash them because they had to spend a few minutes on hold while getting free advice on a free-long-distance telephone call. It is nice to see a first-hand report of a recent call situation where you received prompt attention and you were not made to wait a few of your valuable minutes for free advice on a free-long-distance telephone call. Your attitude about this is refreshing, and much appreciated. I was getting sick of the holier-than-thou attitude of the people who were complaining that they had to sit on hold a few minutes, wasting their precious time, while waiting for free advice on a free telephone call.

As for operating a boat at high-speed at night, there are risks involved. I don't think those risks really have much influence on Lowrance customer service and its response time, so I am not going to drag this discussion off-topic.
 
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