TOHATSU GURU
Admiral
- Joined
- Jul 22, 2004
- Messages
- 6,164
Re: Newbie Problem/New Tohatsu 9.8 motor
It is unfortunate that you caught someone at Tohatsu, on what had to be, a bad moment. What they should have done was to provide you with a list of possible dealers for you to visit to get the engine checked out. In addition, the dealer that gave you the brush off needs to be reported to Tohatsu for violating their contract. Tohatsu depends on you, the purchaser, to let them know when a dealer is providing less than courteous and timely warranty service. IE If you don't tell Tohatsu they won't know they have a problem.
It is unfortunate that you caught someone at Tohatsu, on what had to be, a bad moment. What they should have done was to provide you with a list of possible dealers for you to visit to get the engine checked out. In addition, the dealer that gave you the brush off needs to be reported to Tohatsu for violating their contract. Tohatsu depends on you, the purchaser, to let them know when a dealer is providing less than courteous and timely warranty service. IE If you don't tell Tohatsu they won't know they have a problem.