Re: Ongoing Issue
My point is that the customer's attitude goes a long way in the way they are treated. When the customer cops an attitude with the dealership and the dealership is doing everything they can to make the customer happy, they usually write the customer off and say that nothing can be done to make this customer happy. When the customer also cops an attitude with the engine/boat builder's rep, this also happens and this appears to be your case. I don't believe Mercruiser would have blown you off unless this was the case. I've seen the Mercruiser rep go to great lenghts to keep their customers happy and set up appointments with other dealerships in the area to correct problems that one dealership couldn't repair. This mechanic friend of yours would need to be a certified marine mechanic and would need to repair the problem and be able to explain precisely what happened, to be a credible witness in your behalf. Just saying the the boat isn't right and showing some pictures won't cut it. Your documention will need to outweight theirs. If not, you will just look like an unreasonable boat owner to the judge. Folks now a days think that going to court and thinking they are in the right is enough. Right or wrong makes no difference. Its who proves their case better to the judge.
