Re: Starting a new job.....again!(MAYBE NOT!!)
Good idea Ray! But i think his father owns the company so who knows if that would help..
Actually twice I had to make complaints about an employees lack of performance with companies I deal with. One in particular you have read about from my posts on the repower project. I learned from talking to the secretary that "Dad" owns the business. The bottom line is Dad is aware that his son is screwing up. Dad told the secretary to get me whatever was promised, regardless of what his son said. He was fully aware of the problem and spent about 20 minutes on the phone with me explaining (complaining) about what a F/U his son is. He was appreciative to hear from a repeat customer, especially one that he dealt with one-on-one in the past.
I got what I wanted, Junior is a loser, and Dad probably gave him a load of S**T because of the "matter of fact" way I told him how his son is ruining their reputation with me. No yelling, no cussing, just the facts. They also have a cut & paste of my iboats review of them back when I bought my first outboard from them on their website. So whenever I call, I make a point of telling them I am the guy they are quoting in their references, and things will be different if all does not go well from this point forward. Things were good in the past, but now a complete paperwork disaster. Accessories ordered and promised were not included, follow up after talking to Dad showed they never had the parts, etc. All was worked out, I got credited for all accessories they did not have on hand, and they shipped for free the accessories they did have. So I am pleased, but I think that Junior is a complete F/U. Apparently, he does not take phone orders well. Next time (if there is a next time, EVERYTHING will be in writing). Hope he does not get ownership of the company.
Back to your situation, I believe it is worth the call. If his father gives you crap, just hang up. If not, you will help the old man realize how his son is running his company into the ground and giving them a bad name amongst drivers, the very people they wish to employ.
Either way, you don't lose.
Good luck.