Apoligize in advance for long post but it's a long story.
Purchased Toshiba Satellight C655-S5132 at BEST BUY in Roanoke,Va. On May 15,2011. On June 16,2011 I took the computer back to BEST BUY because when turned on, the computer would come on but the screen was black. When at BEST BUY the Geek Squad Tech turned the computer on but still nothing on the monitor, he then plugged an external monitor in but still nothing. He said that it was likely the video card and that he could ?return it to be repair under mfg warranty?. I agreed and was charged a $35 ?deposit in case it was something not cover under the warranty? (that was noted on the Service Order). After a few days I called BEST BUY to check on the status of the repair. The Geek Squad Tech check online and told me that the RAM had come unsecured and it should be back in a few days. SWEET! The next day the same Geek Squad guy, Steve calls me asking if I had made recovery discs because the harddrive in my computer was bad and had to be replaced. Since I had made no recovery discs (lesson learned) I was told that I would have to buy them from Toshiba. This mystified me that Toshiba would repair but not restore and send it back to the customer. I was given this long story about pirating issues and that it had to be this way. So I reluctantly purchased the recovery media $25.00. While purchasing the recovery Media the first thing I was told was if I had returned the comp. to Toshiba to be repaired that the the computer would have had the OS put back on it. But I did I replied. ?I took it back to BEST BUY and they returned it for me. I was told again if I had returned the comp. to Toshiba to be repaired that the computer would have had the OS put back on it. So I call BEST BUY again to inquire. Steve then reluctantly tells me that no, the computer wasn?t sent back to Toshiba it was repaired by Geek Squad somewhere in Kentucky, that Geek Squad has a contract with Toshiba to perform mrf warranty repairs. I was furious. After putting some more thought into this I wonder; the RAM coming unsecure should not ruin the harddrive. Seems like perhaps Geek Squad just replaced the hard drive unnecessarily in order to inflate the charges to Toshiba. It?s one of the most expensive components in the computer and can be replaced in just minutes. Jus? sayn?. After receiving the recovery discs and returning from vacation I take the discs to BEST BUY to drop them off. While there I ask the Geek Squad Tech about returning my $35.00 deposit. I was told that the $35.00 was for shipping. Luckily I had the original Service Order that stated that the $35.00 was a deposit for? He says ? oh no, that was for shipping? And only after I make an *** out of myself he goes in the back and comes back to show me to the service desk for a refund. Since I have the discs with brief instructions and a 1-800 number for support I tell the Geek Squad Tech to just give me computer back I?ll run the recovery myself. I?d had it with BEST BUY! They can?t be trusted! I will never return to a BEST BUY again. And I suggest that you do the same! After returning home I begin the recovery. Approximately an hour into the recovery I get a message ?can?t read source or disc? I call Toshiba and I?m walked through starting the recovery over. Again, ?can?t read source or disc? I call back and I?m told that I have to return computer to Toshiba (on my dime). So that?s where I?m at now. It is my opinion that since Toshiba is in business with such scum as BESY BUY, that Toshiba should take responsibility for their subcontractor, who made this mess, and AT LEAST pick up the tab for shipping and provide me with a new, unmolested computer. What do you folks think?
Oh yeah! I lost my PC Linux too. Thats gonna cost me another 12 pack of Bud to get replaced!
Purchased Toshiba Satellight C655-S5132 at BEST BUY in Roanoke,Va. On May 15,2011. On June 16,2011 I took the computer back to BEST BUY because when turned on, the computer would come on but the screen was black. When at BEST BUY the Geek Squad Tech turned the computer on but still nothing on the monitor, he then plugged an external monitor in but still nothing. He said that it was likely the video card and that he could ?return it to be repair under mfg warranty?. I agreed and was charged a $35 ?deposit in case it was something not cover under the warranty? (that was noted on the Service Order). After a few days I called BEST BUY to check on the status of the repair. The Geek Squad Tech check online and told me that the RAM had come unsecured and it should be back in a few days. SWEET! The next day the same Geek Squad guy, Steve calls me asking if I had made recovery discs because the harddrive in my computer was bad and had to be replaced. Since I had made no recovery discs (lesson learned) I was told that I would have to buy them from Toshiba. This mystified me that Toshiba would repair but not restore and send it back to the customer. I was given this long story about pirating issues and that it had to be this way. So I reluctantly purchased the recovery media $25.00. While purchasing the recovery Media the first thing I was told was if I had returned the comp. to Toshiba to be repaired that the the computer would have had the OS put back on it. But I did I replied. ?I took it back to BEST BUY and they returned it for me. I was told again if I had returned the comp. to Toshiba to be repaired that the computer would have had the OS put back on it. So I call BEST BUY again to inquire. Steve then reluctantly tells me that no, the computer wasn?t sent back to Toshiba it was repaired by Geek Squad somewhere in Kentucky, that Geek Squad has a contract with Toshiba to perform mrf warranty repairs. I was furious. After putting some more thought into this I wonder; the RAM coming unsecure should not ruin the harddrive. Seems like perhaps Geek Squad just replaced the hard drive unnecessarily in order to inflate the charges to Toshiba. It?s one of the most expensive components in the computer and can be replaced in just minutes. Jus? sayn?. After receiving the recovery discs and returning from vacation I take the discs to BEST BUY to drop them off. While there I ask the Geek Squad Tech about returning my $35.00 deposit. I was told that the $35.00 was for shipping. Luckily I had the original Service Order that stated that the $35.00 was a deposit for? He says ? oh no, that was for shipping? And only after I make an *** out of myself he goes in the back and comes back to show me to the service desk for a refund. Since I have the discs with brief instructions and a 1-800 number for support I tell the Geek Squad Tech to just give me computer back I?ll run the recovery myself. I?d had it with BEST BUY! They can?t be trusted! I will never return to a BEST BUY again. And I suggest that you do the same! After returning home I begin the recovery. Approximately an hour into the recovery I get a message ?can?t read source or disc? I call Toshiba and I?m walked through starting the recovery over. Again, ?can?t read source or disc? I call back and I?m told that I have to return computer to Toshiba (on my dime). So that?s where I?m at now. It is my opinion that since Toshiba is in business with such scum as BESY BUY, that Toshiba should take responsibility for their subcontractor, who made this mess, and AT LEAST pick up the tab for shipping and provide me with a new, unmolested computer. What do you folks think?
Oh yeah! I lost my PC Linux too. Thats gonna cost me another 12 pack of Bud to get replaced!
