Vacation rant !

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chiefalen

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Here we go get ready for a long one; thanks in advance for taking the time people to read this, let me know how you would have reacted in the same situation.

Drove straight thru to Fl from Jersy no problemo but 12 hours straight.

Tired, needing a shower bad, Ha. I can laugh about it now but then whew.

2:00 pm finally find the hotel brand new one, street don't even show up on the gps, Carib resorts, 3 bedroom condo with 2 baths, full kitchen and full dining room, laundry room the works. Cheap too ( 125 ) a night, no maid service till you leave, and they charge you 35 bucks for it.

They lady at the desk says 4:00 check in. What the @#$% !

I say common place is deserted we're there a day earlier than most, she says they are booked full, not one car in the parking lots, i swear.

I figure ok wife goes to the bathroom with the kids and i'm pleading, begging and trying to bribe the girl with money, no can do, she says, so i call Hotels kingdom .com where i booked the room thru. 5 minutes latter got the room key.

Get in the room, wife takes off with 2 of the kids, to the supermarket, and i'm posting on iboats, and trying to relax for a few minutes, before taking a well deserved nap.

Just me and my younger son who is in the one bedroom is in the suite with me facing the door in a armchair with the laptop on the coffee table hooked to the earthernet wire.

Just one minute after my wife leaves with the van, i waved at her from the enclosed screen in balcony. I swear the guy must have watched her leave thinking it's his chance to see what he can grab out of the room, anyway thats whats in my mind.

He sees me and says excuse me, and backs out the door.I said no problem.

2 minutes latter another guy rings the doorbell, at least he did, and i open the door, he says oh didn't know anyones in the room, so i say at least you rang the bell, who was the other guy that just comes in and doesn't knock or anything.

He says i don't know, duh, scratch's his head, i said everything is good what you need, gotta check the light bulbs if they work he says.

Ok already i said everything is good, tell your boss that anyone else comes in this room without knocking might get a rude awaking.

I don't know posted one other thing on iboats, lay down, one second, i'm dead asleep.

The phone rings, my 13 year old son wakes me up someone is yelling at him on the phone and he can't understand him, Spanish accent.

I take the phone groggy, i said calm down who is this why you yelling at my son.

I thought something happen too my wife, but the cell phone is on the night table it didn't ring my other son has a cell phone and my 13 year old has his.

Why the hotel phone, he say's slower and calmer you the one or the other guy that was on the phone telling my people not to walk in the room something will happen to them?

I said someone walked in the room without knocking whats up with that ?

That how you train your people and by the way who are you ?

And why you yelling at a 13 year old boy on the phone who taught you manners and how to talk to people.

The second guy at least rang the door bell, he's a gentleman.

And yes some one walks into this room again without knocking, better have their insurance paid up cause they are gonna need it.

End of discussion, period. Understand, i said do you understand cause i want to hear the words come out of your mouth so there is no misunderstanding latter, that you didn't understand my meaning.

He said i understand, good matter closed, happy holiday, falise navade.

I fall asleep again in a heartbeat, i swear don't remember hitting the pillow, my son is shaking me awake again saying there is a lady on the phone wants to talk to me.

I take the phone she says shes the manager of the cleaning dept. and says the manger of the maintaince dept. just got off the phone with her and she takes it serious that someone walked in without knocking.

I said the matter is closed, there should not be anyone walking in the room except, in a national disaster, and that we paid for the room to be cleaned at the end of the stay. When we are not there any more, and checked out, she can have a marching band come into the room if she wants, have a happy holiday good day.

Now i can't get back to sleep cause the missus get back with the other 2 kids, and the food, that we didn't even cook up like eggs and such, till we hit my mothers.

Tell her what happened maybe i didn't react the right way, shes not shy, she tells me off everyday.

She says no way, nobody should be just walking in, what if she was buck naked prancing around the room. I said heres a 100 i'd pay to see that, but not some a#$hole off the street.

She said agreed did i get any sleep ?

Who can sleep around here with everybody and the mayor walking in like their related to me or something.

My son was a little shakin up, he's touchy and his feelings gets hurt easy not like the older boy.

Told you'all was a long one.

Well i leave it to you good people, what would you say and do.
 

tashasdaddy

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Re: Vacation rant !

i would have been ticked off also. i would report the discrepancies, to the site you booked thru.
 

salty87

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Re: Vacation rant !

see if there's a corporate office you can talk to...have dates and times if you can.

try to enjoy your vacation in the meantime, don't leave valuables alone in the room!

maybe beat the crap out of the next employee you see?...kinda like going to jail, haha...just kidding.
 

Bob_VT

Moderator & Unofficial iBoats Historian
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Re: Vacation rant !

Bottom line....... did you have a good vacation?

Hey errors happen and trying to determine if it was deliberate or innocent does not matter........ it happened.

Flip the situation over..... if you were management what actions would you take?

I would send the Corporation a letter explaining the situation (if it was a chain) and more than likely you will be offered a discount on your next visit (which may not be for a long time since you are out of state).
 

aspeck

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Re: Vacation rant !

I probably would not have been quite as verbal as it sounded you were (but I also would have left them know of my displeasure), I would be ticked and I would make sure that they knew of this where I booked the hotel and also any surveys or requests for feedback would mention this.
 

OldePharte

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Re: Vacation rant !

I would contact their corporate office, explaining your dissatisfaction of the local property. It sounds like those locals have very little, if any, hospitality training and/or experience.

First - the only time that I ever had to wait on a room was when the place was the place actually fully booked. Understandably, housekeeping has to have time to make up rooms after the previous guest(s) have left. Empty parking lot does not indicate that this was your case.

Second - No one, no one, should ever enter a room without knocking. It does sound like that your room did not have card key entry. Whenever I enter a room, I automatically lock the door. If the Bosslady is out, she can still get in with a key. Each of us will also knock before entering our room, even if the other one is in the room. It gives a heads up.

I would make darn sure that I left nothing of any value in your room. The desk has to provide safety deposit boxes to store valuables. If they don't, explain that as a result, they are now held accountable for any personal property losses. They should have a copy of the state's Innkeepers Liability law either posted on the back of the door or in a booklet in the room.

Hope you have a better vacation than the start would indicate.
 

chiefalen

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Re: Vacation rant !

Thanks guys yea great vacation. One tip for people going to the house of mouse and universal, don't buy any tickets anywhere but from the the place your going to, parks i mean.

Online from their site ok, people hawking tickets all over out side the gates.

And they are bogus tickets you save some money but the people we spoke to there that did buy those tickets were not allowed in.

Had to buy tickets at the gate and than got refunded from the out side vendors.

Killed a bunch of time, and was not worry free.

The house of mouse tickets were the most expensive, compared to the universal ones.

One thing hope the mods let me post this about the food places to eat out side the parks.

Pondarosa great food, sizzler terrible and i wish we were told by some people we ran into.

Boston lobster feast worth every penny and great food and service all you can eat maine lobsters, and other great seafood and steaks oysters ( wink ).

Theres another one there like it but stay away from it.

Hope this helps at least one person that goes there.

Thanks.
 

JB

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Re: Vacation rant !

When you check into a room 2 hours early you upset the schedule for cleaning and prep. Someone didn't know there was anyone there.

Sounds to me like you got there with a chip on your shoulder, Chief.

You needed a key to get in, why didn't the guys who showed up need a key? Maybe the door wasn't locked??
 

ondarvr

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Re: Vacation rant !

I'm kind of with JB on this. I stay in hotel rooms 2 to 3 nights a week and like he said, if they think the room is empty until at least 4:00 and you check in at 2:00, there is a chance for mistakes like walking in. The staff will frequently check rooms to make sure they?re clean and ready for the next guest, plus this place is new, that means the staff has little experience in handling changes in the routine.
 

INJUN

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Re: Vacation rant !

I concur with JB and ondavar, you got there a little too early and mistakes DO happen.

As for the cheap tickets, they usually require that you attend a sales pitch for something and once done, they will give you valid tickets. But what a sales pitch for 60% off tickets. Been there.

I could use a vaction in FL right now.
 

chiefalen

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Re: Vacation rant !

Had a card key and the door was closed, with a door bell.

And in your mind guys, they can just walk in, and if the missus was in a compromising situation, not fully clothed what then.

Plus my 21 year old daughter flew down for 4 days and back out, and i had to leave the wife and kids in the room alone to pickup and drop off her at the airport.

11 year old daughter also was with me.

The second guy rang the doorbell. No problem with that.

And yes i have stayed all over the world in hotels and NEVER had someone walk in with out knocking.

I know for a fact that there is a problem with people taking valuables, that work at hotels out of rooms, thats why they have locked safes in the room, by the way this one didn't have one.

So i am to leave a 3 grand laptop in my car ?

Maybe it's me and from where i am from, but safe is better than sorry.

And no i didn't use physical force in any way or manner. Because it was not called for there at that time.

What does sadden me is JB saying i have a chip on my shoulder thats the coldest cut, it's like a slap from my own dad.
 

ondarvr

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Re: Vacation rant !

I didn't say it was right for the guy to walk in, but you weren't supposed to be there according to their rules and you went around those rules to occupy the room. I've had hotel employees walk into my room when I've checked in early, normally they knock, but at times they either didn't, or I didn't hear it. They do it because there is some confusion on their part as to the status of the room, or if it was scheduled for maintenance between guests.

It appears there were no issues during the time period you actually were supposed to be in the room, just the one incident right after check in. I would have been concerned for about 5 minutes and then totally forgotten about it. Most hotel doors have chain or other type of latch to keep even hotel workers out while you?re in the room, so if I don't want to be walked in on I'll just use that.
 

Adjuster

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Re: Vacation rant !

Sounds like since it was a brand new place there is also some brand new employees. These guys havent learned yet that you knock and announce yourself everytime no matter what. This is a lesson you may have just helped teach them. I am hoping there was no ill will and it was just a simple mistake on the employees part. They have probably had the run of the hotel with no guests and now they have to learn the etiquettes.
 

JB

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Re: Vacation rant !

Nothing personal, Chief. I find it a cultural characteristic of northeastern megalopolis persons visiting the south that they often appear to have a chip on their shoulders.

I still contend that occupying the unit before their rules allow, and making an uproar in order to be able to do it, created the opportunity for innocent errors. Demanding, in an adversarial manner, that they break their rules and bashing them for their reluctance is a stereotypical N'Yawker/Joiseyite stunt. That is a chip on the shoulder in my book.

What might have happened when within the rules is pure conjecture.
 
D

DJ

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Re: Vacation rant !

4:00 PM means-4:00 PM. Obviously they were NOT ready-you were. They could not care less how long your trip was.

As someone that spends 10 nights/month in a hotel, I understand this.

Just because there was nobody around does not mean that they were not FULL UP, the night before.

If you want to lay down in someone else's filth, go for it.

Tell the desk so. Expect the consequences.
 

chiefalen

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Re: Vacation rant !

My last word on this thread; I appreciate you southern folks, seeing i lived in Texas for 5 years, and have my brother living in Texas for 35 years.

My first wife is from Texas and i met and married her in Texas.

I don't believe i acted in any way out of line. The confirmation e-mail mentioned a 3pm check in time.

And thats when we did get the room key, i just asked my wife.

The hotel had the wrong check in time.

And yes i would have waited if i thought the room was not made up.

However there was a ready room all made up, and was done by 11 am saw the clipboard on the maids cart and i looked at it.

The staff not communicating with each other is out of my control.

So i was well within the rules that i entered into, with the booking agent.

And if as some suggest, that i acted in a manner not civil, is a misconception on the part of those persons.

Having my 13 year old son yelled at on the phone by a person working in a hotel is unacceptable, period.

Anyone suggesting otherwise, are holding an opinion not of a parent in that situation.

So, to sum up, guy walking into room is plain dead wrong.

Yelling at a patron on the phone is dead wrong.

And in closing i feel holding a party that i am doing business with to a contract entered into with me, is not unreasonable ie: check in time.

Calling the booking agent was well within my rights.

Thank you all, as stated this will be my last word on this thread.

G-d bless !
 

eaglejim

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Re: Vacation rant !

I stay an hour away before I would anywhere near D-World the hotel folks are a lot nicer the farther away you stay.
 

SS MAYFLOAT

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Re: Vacation rant !

I spent 3 years as a motel maintenance supervisor. Our protocol was to inform the front desk each and every time we needed access to a room. It was also required that nobody would be alone when a job needed to be done. I had to fire several of my employees for disregarding the rule. Their intentions were only to pilfer through the belongings of the guests and taking their items.

It didn't matter what time of day it would be, we always had to clear things through the front desk. If guests were checked in, the front desk would call first to let them know we was on our way to the room. At the door, we would knock and announce ourselves as maintenance.

Question? Was there anything that was wrong in the room that needed attention? If not, to me there wasn't any need for maintenance. The first guy was scouting for treasure IMHO. This stuff happens a lot and BTW there is no place in any room that you can hide anything from a thief.

We preferred Universal over the mouse, but then we've been to see the mouse quiet a few times in the past before Universal was built. No doubt a credit card can melt pretty quick in that area :D
 

ondarvr

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Re: Vacation rant !

Chief

Nobody is saying you're a terrible person, sorry if that's the way it came across.

When you book a room through a third party it doesn't mean the rules they print are correct, in this case your agreement with the agent says 3:00 and the hotel rules say 4:00, after a phone call you got the key at 3:00, but the rest of the hotel employees have no idea that's the case. It's not uncommon to have errors, especially at newer locations, when I book directly with the hotel I plan to stay at there seems to be far fewer problems than when booking through a third party. Again, I don't think anyone should enter the room without knocking, but it happened with no bad consequences. I would be far more upset about someone yelling at my son on the phone, I may have spoken to her supervisor about that part of it. This person may have been a poor choice to put in that position, but sometimes management doesn't know that until it's too late, plus she may have been told "these are the rules and don't deviate from them". Again not good, but it happens.

P.S.
I just checked into the Holiday Inn Express in Kelowna BC and am typing this sitting at the small table in the room.
 
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