What is going on with these dealers?!?!?!

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
OK, I've been asking questions here on a few boats and I am going to buy one soon. I go out and visit a few dealers. I don't know how these guys stay in business. In more than a few, I go in and ask if they have this make in this length and so and so and most don't even get up from their chair and they just say "no, don't have that". I run a small carry-out and if someone wants a 12-pack of Bud Light and I don't have any, trust me, I'm giving him 5 different type of other beer that he might want because I don't want to lose a sale!! I'll give you a run down of how things have been going.<br /><br />Crownline: Nice guy and informative. Got up and walked the boat with me even after I told him the boat was more than I am going to spend on my new boat. The only thing I didn't like was that he was bashing Sea Ray after I told him that was the 18 footer I had my focus on. You don't insult the customer who has obviously done him homework on wha he wants. Youmight say, Sea Ray is a good boat, now let me show you why Crownline is even better, or something like that.<br /><br />Rinker: Didn't even get up fromt he chair. At least this guy said "sorry"<br /><br />Glastron: Same story as Rinker<br /><br />Bayliner: Seems to laid back, not even caring about what I wanted, just wanted to go on and on about how Bayliners aren't what they used to be. Not a good strategy in my book. Nice enough though<br /><br />See Ray: BOTH of these dealers seem very interested in selling me my 18 footer. They have acknowledged that they will compete for my business and to let them know what I want and they will try their best to earn my business. These guys at both dealers seem like professional, genuine salesman.<br /><br />I don't have alot of money but when I come around to purchasing something as substantial as a boat, I do my homework and pay a very good price. I tell the salesman up front, you'll make a little money on me but not as much as you are used to and I will also be the quickest, easiest sale you will have. I don't nit=pick about colors and wanting this and wanting that. You give me what I want for a very, very fair price and I'm out the door. Is this really too much to ask for these dayS? Just wanting to rant. Maybe I should go into the boat selling business, if this is my competition, I'll have it made in the shade and every customer would be at the least, happy with the purchase.<br /><br />By the way, anyone have any recommendations on any dealers/salesman in Central Ohio who want to turn a quick sale for a great price? I'll drive to Cincinnati and Cleveland if need be. Thanks for listening!! I just hate mediocre service and attention.
 

Straightup

Petty Officer 1st Class
Joined
Apr 5, 2005
Messages
317
Re: What is going on with these dealers?!?!?!

I don't understand either. I was shopping for an Ext. cab long box P/U a few years back. Dealers were not giving me the time of day. :confused:
 

NYMINUTE

Captain
Joined
Oct 6, 2003
Messages
3,298
Re: What is going on with these dealers?!?!?!

But they are willing to sell you something you DON'T want.
 

bounder4465

Petty Officer 2nd Class
Joined
Apr 21, 2004
Messages
116
Re: What is going on with these dealers?!?!?!

Same problem here with boat dealers. It seems like they will go out of their way to insult you. A good friend went looking for a 21' bowrider with sport seating and a v-8, and the local Searay dealer showed him a 19' with a v-6. Friend said it was not what he wanted, the dealer's reply: "Shame you cant afford a Searay". Up to that point my friend had not mentioned the $$value he had in mind. Go figure???
 

ANDREW SMITH

Seaman Apprentice
Joined
Sep 18, 2004
Messages
48
Re: What is going on with these dealers?!?!?!

kozman, I went thru a similar experience in October when the salesmen should have been the hungriest. I bought a Searay 180 Sport, the buying process was very enjoyable, lots of complimentary coffee and bagels. But there is more of a margin on the Searay than on the Bayliner or Crownline so there is more interest from the sales team. Good luck!!!
 

crazy charlie

Vice Admiral
Joined
May 22, 2003
Messages
5,581
Re: What is going on with these dealers?!?!?!

Hmmmm lets see???? QUOTE.. "I tell the salesman up front,youll make a little money on me but not as much as you are used to and I will be the quickest,easiest sale you will have" ...Hmmmmm, You have visited 6 dealers.You have already visited 2 dealers that carry the same brand and boat that you want.Those 2 dealers you have prepared to go head to head for your business.You are prepared to pay them a minimal profit and to this point you have not made a purchase.That does not sound like a very quick and easy sale to me.In my opinion,you are no where near making a purchase.Please post back when you do make a purchase.My prediction is that you wont make a purchase for months.I know more than a few people that have the same bull story as you.They bash just about every place and salesperson they encounter and want everyone to jump through hoops for their business and most of the time they never even make a purchase. 9 out of 10 times the guy that claims he will be" the easiest sale you make" are too busy trying to convince everybody how serious he is to actually buy something.Sorry to rain on your parade and I hope I am wrong in your case but we will see when you post back on your purchase and please do. :p
 

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
Re: What is going on with these dealers?!?!?!

The thing is, I believe I'm getting a damn good price on the 04 Sea Ray's I'm looking at. With Bayliner being the exception, almost ALL of the other brands, Glastron, Maxum, Rinker, are coming in at a high price. Of course the Crownline is and I understand. These salesmen must be so well paid they don't have to sell anything. When I started my search, I thought I was going to be buying the base level B-liner or maybe some of the lower price point boats and don't get me wrong, I wouldn't have minded that and I had no belief that I was going to be looking at Sea Ray's or Crownline. After what I've been experiencing, I may just base my buying decision on how much the salesperson wants me as a customer.
 

Johnshan1

Senior Chief Petty Officer
Joined
Apr 15, 2003
Messages
739
Re: What is going on with these dealers?!?!?!

Have fun, I have emailed and called many dealers in my area, out of the 8 only 1 bothered to contact me, and even that was via email.<br /><br />I bought a new outboard last season, no one even wanted to talk to me then either, I bought one from a local dealer, I walked in and wrote them a check, walked out, it was under 15 minutes from start to finish. I walk in a month later to get some oil and I am told the price on oil has doubled from what he originally told me ($10 a gallon to $20), and get treated like im bothering him. Keep in mind how quick this guy made money off me, and how I didnt ask for the world.<br /><br /><br />Thats fine, I keep these things in the back of my mind, within the next 2 years I will spend upwards of $30,000 on a setup and you can bet that the guy will not see a dime of it, which is too bad for him because as I said before, im not exactly a difficult guy to deal with. <br /><br />I see why some people give you the brush off, in dealing with selling a used car or boat trailer, I get phone calls and people knocking on my door asking me to hold it for a month or "take this check, its written for 2 weeks from today I will be right here with cash then" of course I get a phone call telling me how they have it tough so they cant pay and want it held for a month. <br />Im sure boat dealers get the same. I think most of my problem is I am 23 years old, when I walk into a boat dealer they assume I cant write the check. <br /><br />End of my rant I dont know how half these guys stay in biz as long as they do.
 

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
Re: What is going on with these dealers?!?!?!

I certainly did not "bash" every place. In fact, I laid out congradulatory praise for two of the dealers. If you think this business model of not trying to sell something to me is the way to go, I certainly hope you are not in business. In fact, I also tell the salesman my timeline for buying 3-4 weeks, as soon as the tax check arrives. Read my post a little closer and you post back when you have a clearer understanding of what I wrote. If at that time you still do not see that I praised two of the dealers, I will re-write it for you. Telling a salesman that you won't make a huge profit on me BUT it will be a quick, painless sale is a PROBLEM???? I used to sell cars back in my college days and everytime I could find a sale that made me 200 dollars commission instead of the problematic 500 dollar commission, I took the 200 dollar commissions in gross if I could. Give me a break. This is the exact reaason why service, sales and anything else that comes along with customer service is so terrible today. I can't give away money at alot of the dealers I've been to so far. How pathetic is that, but you want to get on my case. Go somewhere else pal. I'll post additional info. as my ventures take me to more dealers this week. Excuse me if salespeople should do a minimum amount of work for their pay. THe fact is, I'm not wanting them to do anything except screw me as little as possible.<br /><br />I've also told ALL of the dealers what I was looking at at other dealers. I've been brutally honest with all of them because I EXPECT the same from them. I guess expecting people to get off their a** and get you some basic information is asking too much these days, actually, it is.
 

Johnshan1

Senior Chief Petty Officer
Joined
Apr 15, 2003
Messages
739
Re: What is going on with these dealers?!?!?!

dont listen to crazy charlie the name says it all.
 

crazy charlie

Vice Admiral
Joined
May 22, 2003
Messages
5,581
Re: What is going on with these dealers?!?!?!

Just post back if and when you make a purchase and prove me right or wrong. QUOTE: "Im not wanting them to do anything exept screw me as little as possible" Gimme a break, Thats a real healthy attitude to have!! You have already decided that you are going to get screwed,you are just not sure how bad you are going to get screwed. What a surprise that those dealers are not just dying to have you as a customer.I am beginning to see why you have been treated the way you have.To answer your question,NO it is not a problem to say you will be a quick and painless sale....its not a problem-- AS LONG AS YOU BUY SOMETHING FROM HIM.Thats the problem with guys like you,you take the time to make a statement like that and you never buy anything.A serious buyer does not make a stupid false statement like that. But you can keep making statements like that and bashing dealers and salespeople and customer service and lets see when you actually make a purchase.
 

roscoe

Supreme Mariner
Joined
Oct 30, 2002
Messages
21,752
Re: What is going on with these dealers?!?!?!

Car dealers are the same way. <br />I recently did the leg work for my mother's vehicle purchase.<br />Just trying to find her the specific vehicle she wanted. A $27k vehicle, all she wanted was the basics. She was even flexible on whether it was a "base" "le" "ls" or "awd" model. Didn't need $10k in options, but would take a few of them if she could get the vehicle she wanted, and not black.<br /><br />I visited 12 dealers and only thought 2 of the salesmen were polite, professional, or even helpful.<br /><br />Some tips:<br />They don't want to see a checkbook, they want to see a credit application, and a minimal down payment.<br />They don't want to order it for you.<br />They don't want to locate it for you, but "we'll do everything we can to put you in that vehicle. Well, maybe not the vehicle you want."<br />They actually want to see you with 2 little kids in tow.<br />They won't step outside if the wind is blowing or if it is raining.<br />They don't want an informed buyer.<br />Polyester is their best friend.<br /><br />Found mom a used 2003 and saved her a bunch of bucks after striking out at the dealers.
 

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
Re: What is going on with these dealers?!?!?!

"Stupid, false statement" like that. No, I see it as an honest, upfront statement. Please trust me that when the dealer is speaking to me, I make it abundantly clear that I am a customer that is now in the process of selecting a boat to purchase. If the dealer has an IQ above 50, he can determine by statements like, "I've done my due dilegence in selecting the two to three boats that I'm wanting to research closer and I will select one of them." or the ever popular, "I'm ready to buy and I'm just finalizing my research into your product." or the oldie but a goodie, "don't worry about explaining the details of this boat, I'm pretty clear on the specs, can you tell me if you can have on in stock in three weeks?" or the difficult and mind-numbing "Hey, how's it going? Do you have any 17-19 foot runabouts in stock?" Now I know that one is the real money question and no boat dealer should have to answer anything unless you come into the dealership with duct tape across your lips and cash in hand. I'd love to sell you a boat or for that matter, anything. YOUR the sucker the salesman gets to buy his kids all the Christmas presents with. I'm the buyer he gets to put dinner on the table with. Pal, how much clearer do I have to make it, I'm in the market to buy a frickin' boat. You must not work with closely with other people.<br /><br />By the way, I've purchased most of my expensive "toys" by speaking upfront and honestly with the salespeople. Do you have what I'm looking for and this is the price I'm willing to spend. If you do not or do not want to accept my offer, that's fine, we both move on. My time is too valuable to have to do the salesperson's job for them. If you can't tell me within 5 minutes of being in your showroom that you would like to have me as a customer, forget about it, I'm out the door. Therefore, you do not waste my time and I do not waste your time. I've always been fair with all my deals and the vast majority of them, the salesman had to virtually do NOTHING, but find me the damn item I wanted. Not much workl for a few hundred dollars commisdsion.
 

QC

Supreme Mariner
Joined
Mar 22, 2005
Messages
22,783
Re: What is going on with these dealers?!?!?!

I am a salesman, and I would appreciate your approach even if you were somewhat arrogant . . .<br /><br />I bought my 3rd boat last year, only went to a couple of dealers. One really pissed me off as I couldn't get the guy to get out of his seat!!! Sound familiar? I kept waving toward the back where I had already climbed all over the thing, I was pretty sure he would walk me out there. It never happened. BTW, I had to uncover it myself, employees were walking all over the place, nobody ever said boo. I got the wife back in the car and just sat there with my mouth open. I told the guy I was going to buy a boat, and that I was interested in one of his. How much clearer does a customer need to be? However, the next one I looked at (Cobalt) was at the SeaRay dealer. They called me back every week. Talked about how good the Cobalt was and how it compared with their SeaRays, set up an appointment to look at it etc. Ultimately Family said no on that one, but I was very impressed with the quality of service.<br /><br />I ended up buying used off an add from either this site or BoatTrader. I think it was BoatTrader, but I did sorts and searches forever, and it paid off.<br /><br />Not sure what the point is other than, find what you want and buy it, even if you have to make them sell it to you . . .
 

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
Re: What is going on with these dealers?!?!?!

Actaully, I'm only being arrogant because of what I'm dealing with on this topic on this board. Truth is, if this wasn't a boat, it wouldn't be a problem. My cars and motorcycles are now purchased through two salesman. These two guys know when I call and give them a price, the price makes them some cash and they know that I will show up when they find it for me. They spend about 10 minutes doing my paperwork and I'm out the door. The reason I use these two guys is because from the moment I started doing business with them, they were professional, hard-working salesman. They of course tried to make every buck they could and I tried to save every buck I could but they wanted to do the job they chose to do, which is the entire, whole point of my post. They weren't the lazy slackers that are so prevelant today.
 

kozman01

Petty Officer 1st Class
Joined
Jul 28, 2003
Messages
242
Re: What is going on with these dealers?!?!?!

Trust me, I'm not arrogant with the salespeople. I know I need their help as much as they need my money. I will state in a friendly way that conveys to the sales guy, "Hey, this customer isn't going to burn my a** on everything and all he wants me to do is find him what he needs and I get a sale under my belt. I'm not taking him to the cleaners, but he's not giving me any hassle. I'll find what this guy needs and he's out the door. I know not to alienate whomever is helping me. I was just paraphrasing so I wouldn't have to type so much. But I can't even get most of the sales staff to speak to me so I can convey that thought to them.<br /><br />Also, I was asking in my initial post if anyone knew of any dealers that they had worked with in the Central, OH area and were pleased with the experience. See Crazy, this is how everyone learns about people out there that want to do their JOB for you.
 

QC

Supreme Mariner
Joined
Mar 22, 2005
Messages
22,783
Re: What is going on with these dealers?!?!?!

Just to clarify. I never meant YOU were arrogant, only that I like customers like you even IF they are arrogant.
 

Buckeye1199

Cadet
Joined
Aug 10, 2004
Messages
13
Re: What is going on with these dealers?!?!?!

Hey kozman01, I also live in central Ohio and am also in the market for an 18-19 footer. Sorry to hear about your bad experiences at the local boat dealers. Fortunately I haven't run into any of the bad customer service that you did. In fact I have found some great service at several places around town. Drop me an e-mail at slape.1@netzero.com and let me know what places you have checked out already and hopefully I can help you out.
 

crazy charlie

Vice Admiral
Joined
May 22, 2003
Messages
5,581
Re: What is going on with these dealers?!?!?!

Just post IF and when you make a purchase.Prove me wrong.
 

Realgun

Commander
Joined
Jul 31, 2003
Messages
2,484
Re: What is going on with these dealers?!?!?!

Actually Kozman01 when I was younger I had the same problem lotsa money. Well kids need things now so not so much. <br /><br />But if I wanted a new truck tomorrow I call old Rocco and he finds me the truck with what I tell him. He will have it preped and ready to go. All I have to do is call. :) Now if only I needed a new truck. <br /> However the boat dealers here are the laziest people and we only have 5-6 dealers.<br /><br />Now the boat I got came from an ad on I think boat traders. All it took was a phone call and the boat was ready for me to pickup. That guy was awsome!!! I did give him a 100 down payment then and there too that may have helped. :) <br /> Link poofed...no links allowed to another site.<br />Please keep this in mind. thank you, moderator1<br /><br />Sorry mod1<br />Linkrec is the place the guy worked.
 
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