why oh why....... what do i do?

[Pascal]

Re: why oh why....... what do i do?

Tell him:

your winterizing promotion ended (the date when the temps dropped below a safe outdoor storage temperatures)

your current seasonal maintenance promotion is for repairs due to damage from lack of winterizing. - all repairs are parts and labor - COD.

 

[DECK SWABBER 58]

Re: why oh why....... what do i do?

Leave it well alone.
If you really need the business then the terms and conditions must be tighter than a drum !!!

Jason you sound like you have good business sense.

I have no clue to how long you have been in business or how things are going.

I ran an auto repair business for many years and it basically comes down to this:
If you are just starting out and are poor and starving then you will do "anything" to survive. But.....if you are now sucessfull in business tell this guy to GFH.

 

[DECK SWABBER 58]

Re: why oh why....... what do i do?

Tell him:

your winterizing promotion ended (the date when the temps dropped below a safe outdoor storage temperatures)

your current seasonal maintenance promotion is for repairs due to damage from lack of winterizing. - all repairs are parts and labor - COD.

GOOD ONE.

 

[bassman284]

Re: why oh why....... what do i do?

Jason, just read your proposed reply and I like it. This fuy is a loser.

My best friend is a commercial roofer. He runs into this kind of customer fairly regularly. The ones h=who decide the repair estimate is too high then a few months later calls up screaming for help when the roof leaks. His response? Get lost! (or words to that effect) Who would want you for a customer anyway?

 

[JaSla74]

Re: why oh why....... what do i do?

he's not one of my better customers. In the dozen times i've done work for this guy he had the cash/check for parts like half the time, and he is more like 6 weeks in getting me the labor check. Once he was late mailing me a check, and when I got it, it wasn't signed. I had to mail it back to him to get it signed then re-mailed to me. 2 more weeks on that deal.

Is he worth it? Sounds to me like this thread could be resurrected 6 weeks from now.

 

[TilliamWe]

Re: why oh why....... what do i do?

Ditto. Some jobs are simply not worth the effort, this appears to be a perfect example.

+3

Jason, that letter you crafted was 10x more effort than I would have exerted!

My response would have been: "Sorry, winterization is done in October. This is the end of January, your stuff is damaged, and I am not touching it, since I will almost certainly get blamed for its failures in the spring. I am sorry I can not help you at this time. I will be happy to write you an estimate next fall, for whatever equipment you still have operational at that time. Thanks, have a nice day... "

 

[ezmobee]

Re: why oh why....... what do i do?

what's left to winterize? it's 10* out. damage is done. i think their looking to use ya as a scapegoat come spring. therefor i'd not do it, regular customer or not. business practices have changed since this major recession has happened, and not for the better. it's a biz eat biz world now and i feel if ya do it, your reaching for the bait.

I'm with this^^^^

Tell him:

your winterizing promotion ended (the date when the temps dropped below a safe outdoor storage temperatures)

your current seasonal maintenance promotion is for repairs due to damage from lack of winterizing. - all repairs are parts and labor - COD.

and this^^^^