Yamaha did stand behind my problem

garyN

Petty Officer 3rd Class
Joined
Dec 18, 2004
Messages
88
For any of you who were involved in the disussions under by "is it damaged" saga, I wanted to let everyone know that, after a whole lot of time, I finally got a reasonable supervisor athte customer service center in GA named John. He took my matter to heart and got directly in touch with the dealer.<br /><br />We put in new parts (under warranty they covered a new carb, and fuel pump and service), about $600.00 woth I figure. <br /><br />Now I have tested the engine and it WORKS GREAT. I can also tell you that the fuel pump problem was present from the time I purchased the engine NEW. <br /><br />We looked at the broken diaphram and it was only cracked on the shoulder, so it would pump at certains throttle settings and not other, then it pumped gas into the crankcase and everything went to hell.<br /><br />As for the damage from the diluted gas, well I am taking on faith what John told me that these are robust engins and he did not think it was damaged. We agreed that by documenting it Yamaha will pay for a new block, if that is necessary in the future. <br /><br />John also negotiated that the dealer return to me the hours I paid for the unnecessary carb cleaning, due to them mis diagnosing the problem. <br />This amounted to almost $400.00. So, am I happy with Yamaha, I believe so - it is a pleasure to use the engine again -(note I have only used it 3 hours, but it is so different that I love running it).<br /><br />Now, after 36 months, I finally feel like I do in fact have the best kicker made. <br /><br />We will wait and see on the block.<br /><br />Thanks to everyone who helped me.<br /><br />Also, the information about advancing the throttle, before starting to prime the accelerator pump, was so "spot on" I don't know why it isn't in the operating insturctions.<br /><br />signing off for now<br /><br />Gary N
 

rodbolt

Supreme Mariner
Joined
Sep 1, 2003
Messages
20,066
Re: Yamaha did stand behind my problem

garyN<br /> glad ya got it solved. goes back to what I said in the beginning. a PDI also includes a WOT test and a fuel system vacum test. both will show a bad fuel pump. my findings after 30 years or so of dealing with auto and marine factory warrenties is yamaha is the best at resolving issues. so it was a tech issue not a factory issue. sometimes I wish marine techs had to have a license but then I look at all the drivers with valid licenses that cant drive and figgue it wont help :)
 

Grant S

Petty Officer 2nd Class
Joined
May 26, 2004
Messages
160
Re: Yamaha did stand behind my problem

That's good news! I followed the saga with interest.
 

Ray Neudecker

Lieutenant Commander
Joined
May 25, 2004
Messages
1,656
Re: Yamaha did stand behind my problem

Great News. Yamaha has always been very reasonable plus with owners. Even though we sometimes fuss about the tecs and shops, there are very few good ones in this area and no new ones coming along. If they have the intelligence and mechanical ability it takes to be a good tec in today's world of engines, the plants snatch them up.
 

31900

Petty Officer 2nd Class
Joined
May 23, 2003
Messages
167
Re: Yamaha did stand behind my problem

Great stuff! It gives me more faith in my Yammy which I love and the peace of mind knowing that Yamaha stands by their product. Rodbolt never had any doubt about that. Thank you Gary for letting us know.
 

Al Kungel

Petty Officer 2nd Class
Joined
Jul 9, 2004
Messages
144
Re: Yamaha did stand behind my problem

garyN,<br />That is good news!
 

garyN

Petty Officer 3rd Class
Joined
Dec 18, 2004
Messages
88
Re: Yamaha did stand behind my problem

Yes<br /><br />I wish more people would post the final outcome of problems presented here, it can reall be helpful. <br /><br />And thanks again to rodbolt and Willy B
 

bernieb

Petty Officer 1st Class
Joined
Feb 9, 2003
Messages
209
Re: Yamaha did stand behind my problem

These modern outboards are like women (you take care of them and they'll take care of you).I really,really love my wife ,but i love my Yamaha a Hell'va lot more. 250 hp and a foot in the grave ! Thanks pros for seeing Gary through.
 
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