Yamaha Warranty coverage?

[johnny whaler]

I have a 8 HP High Thrust mounted on the back of my 25' Catalina that is on land. I was winterizing it today to fin my power tilt isn't workign right. It stopped and I heard it click. I have the solenoid on the tilt a small rap with a rubber mallet and it worked. I finished what I was doing and tried it again a few times and it was fine. At the end of the day I tried it one more time and it got stuck again and only clicked until I gave it another tap with the mallet.

The engine is a 2001 but I got the extended warranty. I'm on land and the boat can't be brought to a dealer. The engine is mounted on the back of the boat and is mounted well. Will a Yamaha dealer make me bring them the engine or the bad part?

I see two Phillips screws that look to hold the solenoid on I am hoping that's all it is to get it off and they will let me bring them the bad part and not have to remove the engine.

 

[Shermanator31660]

Re: Yamaha Warranty coverage?

I had the tilt/trim solenoid go on my F150 and I phoned the dealer and asked them the same question! The answer was that I had to trailer the boat all the way in so they could take the two screws out and replace it! But, in my case, a replacement unit was $350.00 so it was worth the effort! Sherm

 

[JUSTINTIME]

Re: Yamaha Warranty coverage?

do not know if that is covered under warranty, could be normal wear and tear

 

[johnny whaler]

Re: Yamaha Warranty coverage?

According to the warranty card I have it says power tilt and trim is covered BUT they throw in there corrosion related problems are not covered. The local dealer here is a member of my club. Hopefully he will work with me and let me pull it off and bring it to him. My boat is 35' tall and hard to trailer over there! I have it semi permanantly mounted on a nice bracket and would hate to have to pull it off and transport it there just to have them tell me it's not covered.

The Yamaha warranty is kind of a joke. If you look at it and actually read it you would be amazed. It dos NOT cover pistons or rings and does not cover loss of compression. They consider loss of compression a wear and tear item- go figure.

 

[Shermanator31660]

Re: Yamaha Warranty coverage?

I think I'd see how much the part is and if it ain't all that much do it yourself and to heck with the warranty, your time is worth money too!! Sherm

 

[rodbolt]

Re: Yamaha Warranty coverage?

wow, so the 60 or so powerheads I have replaced in the past 4 years or so were actually not covered ? funny yamaha paid for it.
if you take it off and take it to them and it actually tests bad the dealership can turn it in but you wont get any labor just the part. be aware if it bench tests ok you get your part back.
but 99.% of the manufactures I have delt with in about 30 years wont pay haulout,technician travel time or storage on a work rack.
actually Yamaha has the most liberal and generous warrenty of any auto or marine manufactuer I have ever delt with, and that spans a day or two.
make sure you take the primary engine ID with you and they can look it up on YDS while you wait to see what is covered.

 

[johnny whaler]

Re: Yamaha Warranty coverage?

If you have changed 60 powerheads in 4 years under warranty that's not good for Yamaha's reputation!

Unless your place is huge that's a lot of engines in one area that shouldn't have gone bad.

I swear by Yamaha, I have a bunch of them from my 25 4 stroke down to a 4HP and quite a few in between. I think they are the best around but if you changed 60 powerheads under warranty in 4 years and you have a local not nationwide shop I must be lucky?

 

[rodbolt]

Re: Yamaha Warranty coverage?

I work for about 5 dealers and the last one I was the only tech with about 400 permanant boats between the dry stack and outside storage. I gave up my shop and now contract for various marina's, yes I tend to stay busy as most dealers like my yamaha Master certificate.
look on your dealers wall for his.
its very very rare I cannot beat the time the dealer is alloted by yamaha for a part replacement and some jobs I can do in several hours less than yamaha pays the dealer.
I make a few coins,the dealer makes some coins and all go home happy.
I am technically a full time employee of a local dealer but its a special relationship due to my navy disability retirement status.
I am with you, I will put up any yamaha against any comparable competitors product and usually the yamaha will far outlast it.
you would not believe the powerheads yamaha has covered under good will or questionable circumstances.
they have even covered a few that I wrote up as a non warrenty failure.

 

[johnny whaler]

Re: Yamaha Warranty coverage?

I really don't know how anyone today could buy a new outboard and have it not be a Yamaha. Especially after the nightmare Fitch series of OMC engines that are out there. I know OMC was bought out and the engines are better but Yamaha's are so far ahead of the other bands out there it's not even funny.

I buy and sell boats often. I get board and sell them and buy another. Except for a 70 I'm having some issues with I never had a Yamaha give me trouble. I just picked up a 2000 6hp 4 stroke. The older gent bought it new. Lugged it out to his dinghy and realized it was too heavy. He put it in his garage for 6 years. Never winterized it only ran it out of fuel (lucky for me). I swapped him a 2005 mercury 3.3 dead even taht I had come across. I brought the Yamaha home and in 4 pulls it was running like a charm. I believe it was the MTBE gas in there and not the E10 junk. I doubt any engine can sit for 6 years with this new stuff.

The 70 has issues because it was on the back of a 15 whaler sport since 1994 getting the turd kicked out of it at a camp on the CT river for 10-16 year old kids! It still runs and has great compression but it has issues. If it was a 1994 merc or OMC it would be iron already!

 

[rodbolt]

Re: Yamaha Warranty coverage?

you would not believe the abuse and neglect I put my 85 120 jonnyrude through, sold it last year and now its bushing a barge for a bulkheading company, its still oil injected.
the only reason I bought a 175 E-tec last month is to see how they work and see if I can break it.
but even then I bet if I stopped and counted I have done at least 20 powerheads for yamaha this year, some warrenty some not.
the yamaha I want is not avalible in the US. so I have a buyer in VE that needs a 175 e-tec.
we have an arrangement .
the old bullet proff plain jane 200 yamaha carbed model is still avalible in venezuela for about 8000 dollars with a prop,controls and two guage package.
the 175 was almost 11K before I started adding stuff.
time I finneshed having it rigged was almost 15K.

 

[johnny whaler]

Re: Yamaha Warranty coverage?

well...I should have yanked the motor back in November and I didn't. It seemed to "fix" itself and wasn't acting up when I was in the process of winterizing it. I broke it out this spring and it was fine too. Usd it a couple of times and now it's acting up again.

someone mentioned it is probably the brush holders. I am hoping this is a quick fix. I'm on a floating dock and have acces to a slip for a few hours a day.

Does anyone know if Yamaha dealers will end a tech out on site? What is the customary charge for this? I may be better of pulling the motor off and puting it in my whaler. I hope after all of this it's covered under the waranty.

Is it typical for water to get into the tilt motor and cause this problem?

Thanks!

 

[Ray Neudecker]

Re: Yamaha Warranty coverage?

Great to see Rodbolt post again. We sure have missed him and all of his great info.

 

[JUSTINTIME]

Re: Yamaha Warranty coverage?

Great to see Rodbolt post again. We sure have missed him and all of his great info.

ray he posted it at November 27th, 2006, 10:32 PM
i miss R-bolt also, has not returned my e-mails, i was going to visit him after school but never got around to it

 

[DHPMARINE]

Re: Yamaha Warranty coverage?

I'm addressing the warrantee side of this.I see Rodbolt around,just not now on this thread.

As to warrantees,it all depends on the brands,manufacturers and their policies.As a general rule,WRO won't pay me to bring your boat from MY yard where you left it,to my front service bay.Certainly won't pay to drive 20 miles to check your motor,drive back to the shop,get parts,go back to your motor ....... and if you drove 75 miles to my shop to save a bit ?

Hope you see my point.It's tough doing WRO.

Oh,they seldom pay my shop rate of $80.00 no mater what

DHP

 

[garyN]

Re: Yamaha Warranty coverage? Recourse

Re: Yamaha Warranty coverage? Recourse

I also had problems with my Yamaha and have been very disappointed in the "quality" of the engine.

Certainly the best Warranty is one you don't need to use. In my case, with a 2001 model year four stroke kicker the number of defects and strange engineering problems has resulted in many weeks of being out of service and hundreds of dollars out of my pocket. The engine is essentially a "throw away" after 4 seasons! I expect about 15 years from a good, well serviced and maintained marine product. Mine has been in the shop 7 times, all for more than 3 weeks!

Yamaha has been willing to provide parts - but the labor is on me - and at $88.00 per hour here in San Diego, that adds up quick.

My advice to anyone who is unhappy with the Customer Service is to seek recourse in the Small Claims Court.

How, go to your secretary of state web site and get the name for the proper agent-for-service of Process for Yamaha Corp.

Prep your papers right where you live, and then serve them. I really doubt they will show up or want to fight.

A cover letter with the suit saying something like " customer service let me down and this is my only recourse to help you understand that I am seriously disapointed in your product and support. Then say, if I receive your check in the amount of $________, I will dismiss the matter.

In California you can go for, up to, $5,000.00.

If you are unhappy with a YES warranty, demand a refund of the entire price paid, in your small claims case. .

Then post here with the outcome.

Hope this helps.