Re: bombardier / johnyrude
Thanks for the complements, but no I did not write the warranty policies.
Instead I have a great deal of experience in purchasing outboards both commercially, and for personal use. I also have learned experience with factory warranty claims, warranty disputes, dispute settlement boards, warranty fraud, and lemon laws. Take that experience as you wish.<br /><br />So, was the 225 Bombardier purchased under the commercial plan or not? And how did Bombardier find out how the outboard was being used, from the dealer or owner? Would it be fair for Bombardier to ignore that this outboard was used for competition? Would it be fair to make a warranty exception to this customer and not
all customers? What argument was used that this outboard should be repaired under basic warranty?<br /><br />
"come on now a guy that makes a couple grand a year or a couple hundred a year fishing in tournaments who spends ten times that geting to the tournaments deserves less warenty than the guy that lives on a lake and him and his four teenage boys are out in the boat 6 days a week 8 hours a day fishing and sking"<br /><br />Yep. Purchasing an outboard under the discounted commercial plan or using the outboard for competition will result in a different warranty. That's the way it works. It's in your owner's manual and warranty guide.<br /><br />
"waited 6 months for a powerhead"<br /><br />My BombB dealer can have a 2000 10 hp power head to me in under a week, and will order it today as a warranty claim, no questions asked. He'd be happy to do the warranty work. Let me know if you need it.<br /><br />
"my whole point is i think bombardiere needs to lighten up a bit there hard nosed attitude is at the very least! slowing down there recovery ."<br /><br />I think your point is that you want Bombardier to do things like OMC did....a way that caused failure. Just because Bombardier wants reputable dealers with the financial backing to hold inventories and sell lots of outboards, it does not make them "hard nosed". It makes them smart.<br /><br />Sorry, but the warranty problems you posted seem to stem from the dealer if you ask me. It doesn't seem like this dealer is familiar with commercial vs. personal use warranty claims. And it doesn't seem like the dealer has helped the customer use the warranty dispute process on the 6 month wait example. <br /><br />Communication and rapport with BombB seems to be lacking here. But then again we have an ex-Johnyrude dealer unhappy with Bombardier, siting bad warranty coverage by them, and even offering a customers phone number on one of the most popular outboard sites on the web. I'm sure Bombardier will bend over backwards to be at your service.<br /><br />ob, you missed the point. Bombardier requires that warranty work be done by a certified trained professional. If that professional can't spell the word "warranty" on a
warranty claim, it diminishes the warranty work deemed necessary. It leaves question as to if the warranty claim was diagnosed properly and if it was done by a trained professional. Bombardier, like myself, probably demands a little higher standard than OMC. And so should its customers. You can learn a lot quickly by just looking at an outboard shop's operation and reading a few work orders. When my mechanic fills out a warranty claim for me, I surely hope he's spelling the word warranty correctly. Otherwise I'm already at a disadvantage as a customer.
