During the course of this thread, I have been admittedly cynical about the behavior of U.S. corporations when it comes to customer service and basic honesty. To that fact, I will only say that my cynicism is a direct result of having watched corporate shenanigans for a very long time.
Here is yet another example of what I am talking about:
http://www.aarpmagazine.org/money/on_your_side_MJ08_rental_car_damages.html
Funny how Enterprise appears to have fully intended to stick it to this couple until a consumer reporter got into the situation.
Gee, I wonder if one of the actions that the corporate communications lady recommended to prevent future problems, was to fire the rental office manager and the claims center manager for what sure seems like an attempt to rip off the customer involved.
To bainyg, may I recommend that you pick up a copy of the reporter's (Ron Burley) book - "Unscrewed: The Consumer's Guide to Getting What You Paid For"
Disclaimer: No, I don't know this reporter/author and never heard of him until I read the AARP article linked above.
