Repair shop ripping me off

thenotsofreeboat

Petty Officer 3rd Class
Joined
Apr 20, 2007
Messages
80
Re: Repair shop ripping me off

Pay the Man! It can't be more that 200 bucks i would bet. That is a weekend going down with my wife to the family farm for gas and beer. They did what i would want them to do, find the problem notify you of other problems. Services received and payment should be given.
 

moterboat

Petty Officer 1st Class
Joined
Aug 23, 2007
Messages
275
Re: Repair shop ripping me off

I took my 17ft boat with Johnson o/b to a new shop today to check out a hard to shift throttle/shift assembly, having trouble shifting in and out of neutral.
The shop says I need new shift and throttle cables. I auth the work to be done. A few minutes later they called me back and said my steering cable needs to be replaced and they would not fix my throttle/shift problem if I did not have the steering cable and helm replaced too. I did not ask them to look at my steering cable.
I told them not to do any work if they refused to fix only what I brought it in for. They called me back again and said they were charging me a 1 hour diagnosis fee.
I do not want to pay them anything since they took it upon themselves to refuse the repair I authorized.
Do I have any recourse against this repair shop. Im thinking about just hooking up and telling them I'm not paying. Can they do anything about that?
This place seems like scamsville!
PUT IT ON A CREDIT CARD,GET YOUR BOAT THEN DISPUTE THE CHARGES WITH YOUR CREDIT CARD CO.
 

moterboat

Petty Officer 1st Class
Joined
Aug 23, 2007
Messages
275
Re: Repair shop ripping me off

PUT IT ON A CREDIT CARD,GET YOUR BOAT THEN DISPUTE THE CHARGES WITH YOUR CREDIT CARD CO.
AS FAR AS LIBILITY GOES WITH THE STEERING CABLE,THEY COULD HAVE JUST GOT YOU TO SIGN OFF ON THE REPAIR ORDER, THEY GET THE WORK,THEY MAKE THE MONEY,THEIR SAFE FROM LIBILITY,THEIR HAPPY,CUSTOMERS HAPPY,SHOP ALSO HAS A POSSIBLE FUTURE STEERING CABLE REPLACMENT JOB AND MOST OF ALL A SATISFIED CUSTOMER WHICH MEANS A POSSIBLE STEADY CUSTOMER..SAYING YOU WERE TOLD ABOUT IT AND REFUSED THE REPAIR,THEN THEY COULD CONSENTRATE ON THE COMPLAINT YOU BROUGHT IT IN FOR,SOUNDS LIKE THEY JUST WANT TO MAKE EXTRA MONEY FROM YOU WITH THE UP SALES.THIS TYPE OF THINGS IS THE SAME AS I HAD TO DEAL WITH IN THE AUTOMOTIVE REPAIR INDUSTRY.
 

Summer Fun

Banned
Joined
Mar 2, 2002
Messages
2,251
Re: Repair shop ripping me off

I recently had major surgery
And you took your boat in for repairs ??
The shop notified me of what they considered an unsafe problem,
Just pay them and be done with it .Its not your shop.You're crying on here. Because they won't fix a unsafe boat .:confused:.
 

woodrat

Ensign
Joined
Jul 27, 2004
Messages
949
Re: Repair shop ripping me off

my vote falls in the learn how to fix it yourself category.

as for the bill for one hour of shop time, pay it and move on. picking a fight you're not likely to win can't be cheaper in cash and stress than just paying a small bill like that.
 

jbjennings

Captain
Joined
Jul 18, 2007
Messages
3,903
Re: Repair shop ripping me off

My 2 cents---ditto of SS Mayfloat and Woodrat. By the way, in my state the shop can put what's called a mechanic's lien on your rig and if that's the case in your state you wouldn't be able to hook up and drive off unless you're big enough---and that'll just get you further expense. I suspect you're angry about the way they went about telling you; my suggestion--talk to the mechanic or owner, if you haven't already done so. Some people are hard to talk to but my guess is the mechanic or owner will be willing to talk---they don't want a bad reputation.
Hope it all works out, I know how stressful these things can be!
JBJ
 

Bondo

Moderator
Staff member
Joined
Apr 17, 2002
Messages
71,082
Re: Repair shop ripping me off

Ayuh,..........

Pay the man,+ get on with your life,........
You contracted for services that were delivered,...... You Owe......
Just because you didn't like the answers provided, doesn't mean you don't Pay........
 

Limited-Time

Vice Admiral
Joined
Mar 30, 2005
Messages
5,820
Re: Repair shop ripping me off

Ayuh,..........

Pay the man,+ get on with your life,........
You contracted for services that were delivered,...... You Owe......

Just because you didn't like the answers provided, doesn't mean you don't Pay........

Agreed,

No sheet, Would you refuse to pay a Dr. For his diagnosis because you chose not to have the recommended treatment?? Pay the man for his time.
 

moterboat

Petty Officer 1st Class
Joined
Aug 23, 2007
Messages
275
Re: Repair shop ripping me off

pay them,sorry,I would have to disagree,customer took the boat to a shop to have a specific problem repaired,the shop seen the steering cable and did not want to go any further,and wants a check out charge, shop could have done a write off on the repair order and had the customer sign it and then did the work that he brought it in for,now the customer has to ethier pay the extra for the upsale or take it to another shop and pay again for part of another diag. then for a repair,going to cost him more money than it would have if the shop just did a write off and a disclaimer, the other shop Im sure if they would have did the work,would have put part of the diag towards the repair, and we do mechanics leans in this state too,thats why if I was dissatisfied and the talk did no good,I would pay with a credit card then dispute the charge with the card co.once you pay with the card,your on your way home with your boat. being a technician I get kinda upset when I see shops doing things like this or poor quality work,gives the rest of us bad names and the customers will always think their getting a raw deal when they pull into a shop.. I would talk to the shop and ask them to do a sign off or disclaimer on the repair order,then perform the repairs you brought it there for.and tell them you will bring it back for a steering cable when you can afford it or have time..
 

kdmiller8251

Chief Petty Officer
Joined
Jun 7, 2002
Messages
495
Re: Repair shop ripping me off

OK:::

QUOTE:

I took my 17ft boat with Johnson o/b to a new shop today to check out a hard to shift throttle/shift assembly, having trouble shifting in and out of neutral.

Looks like the diagnosed the problem, and found another.. Last time I checked a diagnosis was not free. PAY THE GUY for diagnostic time...

If you try to dispute it, the credit card company may not find dealer at fault.. JUST an FYI.. Its not always clear cut.. I know cause I disputed a charge for an engine under warranty that had a leaking head gasket. Upon inspection by my mechanic, he showed me how bad the Heads and block were pitted due to poor remanufacturing work. My Mechanic refused to just replace the gasket. Company said send us the engine we will send u another and "MOST LIKELY" warranty it.. It seemed clear cut, I got a couple of local opinions. the mechanics said yeah if u just replace the head gasket it will most likely fail again cause of poor head and block machining.... Well Yeah I did a cross shipment on the blocks, put the new one in. 2 weeks later engine company called and said, they wouldnt warranty it and I owed them for the new engine. I tried to dispute it, Credit card company did not find the engine people at fault.. So I got the bill... for a new engine and labor that was supposed to be under warranty.. Lesson Learned.
 
Joined
Sep 5, 2007
Messages
1,790
Re: Repair shop ripping me off

Use the credit card and dispute it. The burden will then be on them. They won't be paid until both parties are satisfied though it may require abitration. Methinks that, if you dispute it, it will probably be the end of it. I will be doing the same thing on a car repair shortly.

Tell us about the car repair you know isnt going to be done right. If you havent already got your car why would you plan to not pay the bill? just curious not tryin to get in your besnusss know what I mean?
 

Haut Medoc

Supreme Mariner
Joined
Jun 29, 2004
Messages
10,645
Re: Repair shop ripping me off

OK:::

QUOTE:

I took my 17ft boat with Johnson o/b to a new shop today to check out a hard to shift throttle/shift assembly, having trouble shifting in and out of neutral.

Looks like the diagnosed the problem, and found another.. Last time I checked a diagnosis was not free. PAY THE GUY for diagnostic time...

If you try to dispute it, the credit card company may not find dealer at fault.. JUST an FYI.. Its not always clear cut.. I know cause I disputed a charge for an engine under warranty that had a leaking head gasket. Upon inspection by my mechanic, he showed me how bad the Heads and block were pitted due to poor remanufacturing work. My Mechanic refused to just replace the gasket. Company said send us the engine we will send u another and "MOST LIKELY" warranty it.. It seemed clear cut, I got a couple of local opinions. the mechanics said yeah if u just replace the head gasket it will most likely fail again cause of poor head and block machining.... Well Yeah I did a cross shipment on the blocks, put the new one in. 2 weeks later engine company called and said, they wouldnt warranty it and I owed them for the new engine. I tried to dispute it, Credit card company did not find the engine people at fault.. So I got the bill... for a new engine and labor that was supposed to be under warranty.. Lesson Learned.
What company was that?.....
So I make sure I never do business with them.....:mad:
 

Bondo

Moderator
Staff member
Joined
Apr 17, 2002
Messages
71,082
Re: Repair shop ripping me off

kdmiller8251
Chief Petty Officer Join Date: Jun 2002 Location: SKAGIT VALLEY / MT VERNON , WA

Hey Tallman,......

How's it Goin',old friend..??..??

Stopped by to catch up on some Old readin' ey,..??......

I see your still up in the Northwest,......
Must almost be time for another Move ain't it,..??......
 

beezee28

Master Chief Petty Officer
Joined
Jun 3, 2004
Messages
804
Re: Repair shop ripping me off

My 2 cents worth, Pay the shop for the time taken to look into your problem as they did do a job but the answer is not what you want to hear. An hour of mechanic is around $75. or a little more... Take it as a lesson learned and get on with your life.
 

Don S

Honorary Moderator Emeritus
Joined
Aug 31, 2004
Messages
62,321
Re: Repair shop ripping me off

Anybody notice you are rehashing a 4 month old post?????
After 4 months, he better have done something.
 

Limited-Time

Vice Admiral
Joined
Mar 30, 2005
Messages
5,820
Re: Repair shop ripping me off

What Don Said.......................Plus any time a "new" thread appears near the top of the forum (any forum here any way) glance at the views and replies, if there is a sheet load, check the initial posts' date. Most if not every time you'll find someone has been doing some dig'n. :rolleyes::rolleyes:............................................................................................... BTW that reminds me, wonder what 'ole Muttly has been up to lately??;);):):D
 

jay_merrill

Vice Admiral
Joined
Dec 5, 2007
Messages
5,653
Re: Repair shop ripping me off

While I think all of the advice offered here has been done with the best of intentions, I also think that a very key issue is being missed. The fact of the matter is that you are not refusing to have the work originally contempleted done - the mechanic is. You also have no responsibility to solve his liability problems for him. All he has to do, as some pointed out, is to note the defect found on the final order and have you acknowledge that problem by your signature.

By refusing the original work unless he gets to do the steering work, he is doing two things - first, he is coercing you to accept his word for what he says is wrong and, second, he is forcing you to accept his price to make the repair to the steering system. If you allow yourself to be bullied, you have no opportunity to get a second opinion, obtain repairs at a better price, or to just do the work yourself.

If I were in your shoes I would do a number of things. First, I would read every word of the work order that I signed and I would go back to the shop to see if there are any signs on the wall about minimum fees. Second, I would get a copy of the mechanic's lien law in your state, if there is one. Next on the list would be to see if there are any consumer protection laws in regard to estimates v. obligation to allow the work to be done.If there is nothing about minimum fees, you have an advantage. As to the lien law, you may be surprised at some of the stuff in these laws. Very often, people lobby state lawmakers to put all sorts of bizarre stuff in them - I am even aware of one that allows an airport to seize someone's airplane over unpaid landing fees. But ... and this is a big but ... they do not provide blanket protection for mechanics and those mechanics can not seize your property arbitrarily. In terms of consumer protections, even where a minimum fee is allowed in lieu of permission to do the work, I would be looking to see if there is lmitation to only that work which was requested.

In dealing with the repair shop, I would once again offer to let him do the original work but I would refuse the additional work. If he says no, demand that he release your boat for no fee at all. If he says no again. and you feel you are ok from the standpoint of the laws involved, leave and call the police. The simple fact of the matter is that if your state's laws do not allow him to hold your boat under the circumstances involved, at that point in time he has stolen it. That said, understand that the cops may try pretty hard not to have to deal with the situation,and the mechanic may be hard headed enough not to release the boat. If these things happen, you then have to decide whether to just pay the fee and come back at him later, or go hire an attorney.

Hope things work out for you.
 

Bondo

Moderator
Staff member
Joined
Apr 17, 2002
Messages
71,082
Re: Repair shop ripping me off

Anybody notice you are rehashing a 4 month old post?????

Ayuh,.......

That's Why I said,......
Stopped by to catch up on some Old readin' ey,..??......

I don't see Kalvin around too often,+ was saying Hi........
 
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