waterinthefuel
Commander
- Joined
- Nov 15, 2003
- Messages
- 2,728
I'm still a bit in shock about this. This company hit me out of left field.
I purchased a home security camera system that is internet accessible remotely from this company, 123security products back around November or so I believe. The week or so before I made my purchase they had changed the DVR that came with the package to some no name brand I didn't like. So I asked if they could give me what I'd seen on their website for a long time before that for the same price and they did.
Fast forward to now. One of the cameras has some little lines in the picture. Nothing major just annoying. Well, I had no idea what was causing it so I called them. I spoke with a lady and she said "Oh yea, that's probably your wire. Did you buy the system from us?" And I told her I did and gave her the name and such from the order. She said, "Yes, I'm pretty sure its your wire. I'll send you out another one right now, free, don't worry about it. It's on us." I was like uh um whoa wait, you're giving me the wire!?!? She said "yep, I'll email you an order confirmation right now." I was stunned. I wasn't calling for free parts, just calling to see if it was something I could fix. I was fixing to order a new wire but didn't have time to even ask, she had already placed the order.
You don't see that much anymore. This system didn't have a warranty on things like wires, etc, but they honored it. Now understand, this is a full 100' video cable with a power cable in it from the camera power supply inside the house. This sucker isn't cheap, I'm remembering something like 30 bucks without shipping. They didn't have to do that.
I'm impressed! Thanks 123securityproducts.!!
I purchased a home security camera system that is internet accessible remotely from this company, 123security products back around November or so I believe. The week or so before I made my purchase they had changed the DVR that came with the package to some no name brand I didn't like. So I asked if they could give me what I'd seen on their website for a long time before that for the same price and they did.
Fast forward to now. One of the cameras has some little lines in the picture. Nothing major just annoying. Well, I had no idea what was causing it so I called them. I spoke with a lady and she said "Oh yea, that's probably your wire. Did you buy the system from us?" And I told her I did and gave her the name and such from the order. She said, "Yes, I'm pretty sure its your wire. I'll send you out another one right now, free, don't worry about it. It's on us." I was like uh um whoa wait, you're giving me the wire!?!? She said "yep, I'll email you an order confirmation right now." I was stunned. I wasn't calling for free parts, just calling to see if it was something I could fix. I was fixing to order a new wire but didn't have time to even ask, she had already placed the order.
You don't see that much anymore. This system didn't have a warranty on things like wires, etc, but they honored it. Now understand, this is a full 100' video cable with a power cable in it from the camera power supply inside the house. This sucker isn't cheap, I'm remembering something like 30 bucks without shipping. They didn't have to do that.
I'm impressed! Thanks 123securityproducts.!!
