Re: Oil in water...getting it out
Ayuh,... Glad to hear your Happy with the outcome,... That's some mighty fine advice right there...
Yeah, I had to cool it down, bite my tongue, and (not) surprisingly I learned a thing or two. I've always been told "you have two ears and one mouth, use them in that ratio".
About people I learned three things:
1. You never know when you walk in the door what kind of day the shop owner is having. So if you come in with an attitude and the guy is having a bad day (like we all do from time to time) the conversation is not going to be productive for either of you. Period.
2. You never know what kind of idiots come in and out of the shop on a daily basis. Seriously. Some of the stuff you wouldn't believe if I told you, because I didn't believe it when they told me until the person walked in the door. So while we may be confident of our own abilities, the owner doesn't know and until you show that you've got it together on your end be prepared to be seen as just another idiot that messed something up and wants it fixed for free.
3. A case of beer goes a LONG way. You'd be surprised what you have in common with people when you get to know them personally.
And lastly, as I look back on the process I used in selecting a shop, it turns out that "trustworthy" ranks high on the list of qualities when it comes to getting recommendations from other people. The person that originally recommended the shop said that the owner was the only person he'd trust with engine work. The economy is weak here, and some people are willing to say almost anything to get business. I had one guy tell me he was a firefighter and said, "you'd trust a firefighter wouldn't you?"
As it turns out he was a volunteer at the local township fire department and worked one day a month. And, during his divorce, literally trashed his house just so his wife couldn't get any money out of it.
I don't care what you do in your beef with your old lady, it's not my business. But if you come to pull me out of a burning building it's not because I trust you, it's because the alternative is burning.