Stringer Pushing through bottom of Boat?

[TheWoodCrafter]

Re: Stringer Pushing through bottom of Boat?

I guess no word yet

 

[oops!]

Re: Stringer Pushing through bottom of Boat?

ondarvr says it might take a while longer....

read up to his last post......

if any one can give a un-biased opinion on this he can

 

[BamaAlum97]

Re: Stringer Pushing through bottom of Boat?

This is progressing about as fast as I thought it might. Even if they were going to refund his money or give him a new boat, that decision would not have been made yet. This type of claim needs to work it's way up through the system, anybody (and there won't be many people) in the company that has the authority to make a $30,000 decision will need all the facts before something is done one way or the other. So far we know that the dealer looked at it and possibly one person from Tracker and then more pics were sent to an engineer. I know I can't tell why or how it failed from the few pics we've seen, so I don't know how anybody else here can either. I would need to inspect it myself to look at things not pictured and then see how it was supposed to have been made to tell if something was left out, unfinished or weak to tell what may have happened.
We don't now what the warranty says, or how long it covers the hull and typically loss of use won't be covered. I'm not saying either party is right or wrong, I just know it will take much longer for a decision to be made.

This is the best post on this thread in quite some time...If I were the manufacturer and someone asked me for a $30K refund or a new boat, I would want to look at things from every possible angle to figure out what happened before I agreed to anything.

The situation sucks for the owner, but no one is going to hand over that kind of cash in a timely manner.

 

[cbavier]

Re: Stringer Pushing through bottom of Boat?

Well I agree about handing over the new boat. However it certainly doesn't cost the manufacturer $30,000 for a new hull. It probably wouldn't cost the manufacturer even $8,000. In fact the manufacturer could separate the hull and use all of the inside of BaineyG's current boat replacing only the actual hull. In fact they have been aware of the problem long enough if it wasn't for dragging their feet, bureaucracy, trying to place blame , gridlock, in decision making. the problem could have been solved and BaineyG could have been out on the water by now. A brand New complete boat with BaineyG paying the difference in appreciation and actual cost difference. That would not be unreasonable. I mean get real. He has a Five year warranty. The boat is only one year old. They have dragged their feet for six weeks now on an issue that could have been resolved in a week or less. Kinda sounds like Washington and our federal Government doesn't it. Too many opinions, everybody looking out for their own interest, nobody wanting to take the blame or accept responsibility. Nobody wanting to make a decision for the good or to make a bad situation right. YEP SURE SOUNDS FAMILIAR!
Tahoe should have taken care of their customer in a prompt and expedient way and the red Tape could have been sorted out in the back room. Customers are always right and number one if you want to stay in business very long.

 

[erikgreen]

Re: Stringer Pushing through bottom of Boat?

Well I agree about handing over the new boat. However it certainly doesn't cost the manufacturer $30,000 for a new hull. It probably wouldn't cost the manufacturer even $8,000. In fact the manufacturer could separate the hull and use all of the inside of BaineyG's current boat replacing only the actual hull. In fact they have been aware of the problem long enough if it wasn't for dragging their feet, bureaucracy, trying to place blame , gridlock, in decision making. the problem could have been solved and BaineyG could have been out on the water by now. A brand New complete boat with BaineyG paying the difference in appreciation and actual cost difference. That would not be unreasonable.

Remember that they're not just losing the cost of making the new boat, they're losing the profit they'd get for it at retail. Also keep in mind that no doubt for each person like Baineyg that has a legit complaint, there are probably 10 scammers who try to do this to them... new owners do really stupid things with boats.

I don't think bg would want a boat that's just a replaced hull... that would be a repair, though extreme. I sure wouldn't want that... I'd want a new boat, for free in exchange for the old boat.

Wait and see. Corporations don't exist to make customers happy, they exist to make money, which sometimes conflicts with serving customers.

Erik

 

[samm835]

Re: Stringer Pushing through bottom of Boat?

OK on a post like this you can't just leave us hangin????? Even if you don't have any response yet from BPS or the MFG you gotta give us something? Let us know

 

[TheWoodCrafter]

Re: Stringer Pushing through bottom of Boat?

Ditto!!

 

[cbavier]

Re: Stringer Pushing through bottom of Boat?

HELLOOOOooooo BaineyG ...wassup???

 

[oops!]

Re: Stringer Pushing through bottom of Boat?

addicts......

 

[cbavier]

Re: Stringer Pushing through bottom of Boat?

Duh......I was just a little slow on that one OOPS

 

[10 FOOT INVADER]

Re: Stringer Pushing through bottom of Boat?

I have been looking at tahoes for a while. Q5I after reading this and the other complaints. I have decided to buy a used boat and use the rest of the money FROM the new boat in repairs. Atleast I know what I have.

 

[baineyg]

Re: Stringer Pushing through bottom of Boat?

I just got back from spring break, I took my kids to california for a few days. Would have been nice to go fishing/boating but no chance of that.
BPS called, I stopped on my way back from Cali and signed a release authorizing Tracker Marine to Ship the boat to the factory. I had to clear all my stuff out. I still don't have an answer on what they're planning to do but things are definetly happening.
Even though I sent some good letters, I immediately got a response that the factory wanted the boat back after Boat U.S. sent a letter from their consumer protection department. That $19 membership has gotten the ball rolling.
The insurance Survey should be ready tomorrow. Once I get it i'll post it.
I can't believe my boat has to be shipped to Miami OK! And I thought dragging 70 miles to Lake Mohave was far.
California was fun but man I had boating on my mind...

 

[TheWoodCrafter]

Re: Stringer Pushing through bottom of Boat?

Glad to hear something is happening.
Who gets to pay for the shipping?
Man, you could be without a boat now for few months.
It will take at least a week to get to Miami, a week back and they are not going to jump on it when it gets there, 2 - 3 weeks (or more) for repair or another hull.
I feel for you.
Thanks for the update..
I'm hooked too.

 

[cbavier]

Re: Stringer Pushing through bottom of Boat?

I just got back from spring break, I took my kids to california for a few days. Would have been nice to go fishing/boating but no chance of that.
BPS called, I stopped on my way back from Cali and signed a release authorizing Tracker Marine to Ship the boat to the factory. I had to clear all my stuff out. I still don't have an answer on what they're planning to do but things are definetly happening.
Even though I sent some good letters, I immediately got a response that the factory wanted the boat back after Boat U.S. sent a letter from their consumer protection department. That $19 membership has gotten the ball rolling.
The insurance Survey should be ready tomorrow. Once I get it i'll post it.
I can't believe my boat has to be shipped to Miami OK! And I thought dragging 70 miles to Lake Mohave was far.
California was fun but man I had boating on my mind...

Thanks for responding baineyG
It sounds like things are heading on the right track. Yes I knew once BoatUS got involved it would help to get things moving. It certainly didn't hurt anyway. It's ashamed it takes an outside force to get manufacturers to honor their warranties. I see it with "Trailer Life", "Good Sam" and "Motorhome" and in dealing with issues between owners in the RV Industry and the different manufacturers . Who knows Tahoe may have decided to really investigate and take action about this on their own but I really doubt it.
I think the letter from BoatUS and this Forum and over 7500 fellow boaters combined all to put pressure on Tahoe to honor there five year warranty.
No manufacturer would want to ignore such a powerful persuasion from such a Vast organization or such a constituency of number of members over 660,000. What is really ashamed is the Tahoe Boat is such a beautiful boat and yet they have so many problems with quality and Customer service through their dealers. Hopefully they will make this issue with you RIGHT and begin to take steps to improve their Quality Control and pressure their Dealers to properly take care of their customers by fair and prompt service.

BaineyG I'm still wishing you the best of Luck that this will be resolved quickly and in a fair and honest way. Keep us all posted

 

[baineyg]

Re: Stringer Pushing through bottom of Boat?

Since the factory requested the boat they pay the shipping.
I'm thinking they will use a new hull and give me my motor and outdrive back. I don't really care at this point. Just give me a safe boat that won't have any problems and I'll be happy.

 

[jay_merrill]

Re: Stringer Pushing through bottom of Boat?

If they can put a properly constructed hull under your cap and deck, and reinstall all of the gear in a way that results in a safe boat with proper fit and finish, I would say that is a reasonable response. I have to wonder if it wouldn't be just as cost effective to give you a new boat out of local dealer stock, but the solution still isn't unreasonable. And, if they do this in a short period of time with absolutely no cost to you, I would say that they will have earned your loyalty.

For a major manufacturer to have built such a crappy hull is disappointing but what they do about this will speak volumes about their commitment to their customers.

 

[oops!]

Re: Stringer Pushing through bottom of Boat?

glad to hear you dont have to pay the shipping bainey......thats great.....

lets hope it doesnt take too long......lets also hope it just isnt repaired......but i dont think it will be.....if you weigh the cost of shipping against the cost of a repair....it would have been cheaper to have it fixred there.......

this is just speculation...of course.....lets see what they say.

 

[Robj]

Re: Stringer Pushing through bottom of Boat?

Glad to hear that the wheels are rolling....slowly, but rolling. I think a new hull with your drive package is a fair and reasonable solution. The problem is with the hull, and IMO they are not on the hook for a new boat, just a hull.

Good luck and have a great day,

Rob.

 

[Jerico]

Re: Stringer Pushing through bottom of Boat?

"I can't believe my boat has to be shipped to Miami OK!"

I got an idea. Stow away on the boat for the trip. There are 2 great casinos in Miami (about 1 1/2 hrs from here). Grand Lake is also pretty close to there, but the water is pretty murky. Since Bass Pro's home is here you can stop and chat with Johnny Morris personally. That is if he's not off fishing with the President(s).

 

[TheWoodCrafter]

Re: Stringer Pushing through bottom of Boat?

Hey Baineyg, What's the latest?

Did you ever get the report from the insurance company?